1. Bonita Brow Bar

    1. Bonita Brow Bar

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    Victoria, TX

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    Bonita Brow Bar

    1.5 (12 reviews)
    Open 10:00 am - 9:00 pm
    Updated 2 months ago

    Services - Bonita Brow Bar

    Waxing

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    Front camera so my eyebrows are flipped from my description in the review

    I came here today with my niece and sister in law to get a brow tint (my niece & sis got eyelash extensions). When I first sat down I said I do not want threading or anything because it takes awhile for my hair to grow back and my right eyebrow is exactly how I want it. She mentioned there's a few extra hairs underneath she just wanted to pluck to get out of the way and the left side had hair missing in one spot so she needs to make them even. I said you can get the fly always off but if the left one doesn't completely match I'll use make up to patch the spot. She proceeded to pluck half of my right eyebrow off because "the left was thinner"!! After she plucked it, it made the right way thinner than the left so I was upset. She then told me I was wrong and she's been doing it for 15 yrs so she knows what she's doing and I should ask anyone else in the salon and they'll agree with her. (Of course no one wanted to enter in the conversation because that's so awkward!) I let her tint them then when I'm done I look and say I just want to pay and leave. She proceeds to argue with me while yelling that she knows what she's doing and blah blah blah I should just leave. I told her I get she's been doing this for awhile but if I'm paying for a service I want to like the result and for my esthetician to at least listen to what I want. She then tells me to leave the store and ask anyone in the mall and they'll agree with her.. HA yeah right. Now my eyebrows are way more uneven and I wish I had never trusted her to do them. I had to pay for a shitty job and to be yelled at because I didn't like the result! She was the rudest person I've ever encountered. I would give even less stars but the girl that did my nieces eyelashes was really sweet and did a great job on my niece! After I left my sister in law was still there about to get her eyelashes done (with the other girl working) and told me the lady still continued being rude and kept asking her about me and what she thinks, etc but my sis didn't want to speak with her and just wanted to be left alone! The eyebrow lady was an older woman named Mona I believe, so I would suggest not going to her!

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    3 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    8 years ago

    First time getting my brows threaded..awesome experience with Maria Sanchez!! Great price & great experience..

    Business owner information

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    Almas M.

    Thanks so much for your feedback! Please stop by again soon!!

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    10 years ago

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    Almas M.

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    11 years ago

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    11 years ago

    The girl that did my brows today was very judgmental..how can u say that my brows were too thin when yours were looking just like mine..!

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    Ask the Community - Bonita Brow Bar

    The Woodhouse Day Spa - Victoria

    The Woodhouse Day Spa - Victoria

    3.2(33 reviews)
    4.5 mi
    $$$$

    A great place for a pedicure! The technician was knowledgeable and had a gentle touch. Amazing…read moreambiance for a restful procedure. Highly recommend this self-care facility.

    i had a disheartening experience with a gift card I purhcased on Black Friday (11/29/2023) that has…read moreleft me both frustrated and disappointed. Three weeks ago, I ordered a gift card from their website with the expectation that it would be a straightforward process. I chose the option to have a physical gift card shipped to me in Euless, TX so that I could turn around put it in a gift box and ship it right back to Victoria, TX to a dear friend of mine for her birthday. I am about 5 hours away so it shouldn't take three weeks to receive it, right? The first call was made on Tuesday, November 28th at 4:08p CST to see if there was a tracking number or if I could get an estimate as to when I should expect it. The young lady on the phone ensured me that "all gift cards have been sent out and that there was no way of tracking the package." She also ensured me that I should have it no later than Friday. Afterall, Victoria is only a 5 hour drive, so it did seem promising. After waiting patiently for the gift card to arrive, I called the second time on Friday, December 1st at 10:47a CST (7 days after the purchase). The young lady on the phone ensured me that it would be there at the end-of-day and that if it were not to give them a call back. Unfortunately for me, I had a plane to catch at 1:00p CST and was gone for a week. Saturday, December 9th, I arrived back from my vacation and still have not received this gift card I purchased 15 days/10 business days ago. 3:18p CST, I decided to reach out to them yet again that only added to my frustration. During this particular call I was told that I needed to speak to a manager to address the issue and I left my contact information. The young lady stated "I will text the manager right now". Monday, December 11th, at 11:10a CST I called again to speak to a manager. This young lady stated "This is the first time she is hearing about this and that the manager is in a meeting and will also relay this message to the Manager (Emily) and the owner." I did receive a call at 3:14pm CST, that I missed, and Emily did leave me a voicemail. When I called back 8 minutes later at 3:22pm CST, no one picked up so I left a message for Emily asking her to give me a call back. This place must be so busy and filled with clients because it is Tuesday, December 12th and the time is currently 2:14p CST and I am still waiting for a call back. This experience has been more than just a simple inconvenience; it has soured my perception of them and eroded any trust I had i their customer service. I'm actually glad that this is occurring because this is a projection as to how business is done at this establishment. I share this experience not only as a means of expressing my frustration but also as a cautionary tale for others who may consider engaging with them. The way in which a company handles issues and communicates with its customers is a vital aspect of the overall customer experience, and unfortunately, mines was left much to be desired in that regard.

    Photos
    The Woodhouse Day Spa - Victoria - Renovated 2018

    Renovated 2018

    The Woodhouse Day Spa - Victoria - The Woodhouse Victoria Team

    The Woodhouse Victoria Team

    The Woodhouse Day Spa - Victoria

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    Bonita Brow Bar - spas - Updated July 2026

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