Same-Day Cancellation - No Refund After Multiple Attempts…read more I had a reservation with Once Upon a Party Bus LLC for January 10, 2026. In the week leading up to the event, I made multiple attempts to confirm details and received no response. Then, just a few hours before the scheduled pickup on the day of the event, I was informed they would not "be able to make it." This left me scrambling to arrange transportation for 20 people with almost no notice. I was forced to book another company at a higher cost, resulting in a significant additional out-of-pocket expense. I requested: * A refund of my $100 deposit After receiving no response, I followed up multiple times - still no response. The company posted on Facebook that the business had closed and that refunds would be issued within 10-15 business days after January 12. That timeframe has now passed. I followed up again on February 2 requesting a concrete update and received no response. I also attempted to request the refund via Cash App but was unable to process the request. As of today, I have not received any refund or communication. The same-day cancellation and the failure to issue promised refunds or respond to repeated professional outreach are extremely concerning. If anyone has additional contact information for the owners or insight into how refunds are being handled, I would appreciate the information.

I can not recommend Once Upon A Party Bus more! Was looking around for a limo/bus just for a fun…read morenight of bar hopping with friends. I shopped a few different places. I spoke with Hope here, who was super nice and answered all my questions. Between the customer service she provided and the pricing, I decided to go with them, and I'm super glad I did! The bus is absolutely awesome. Lots of room, cool lighting, and it even has a bar with space for drinks. Our driver Ron was super fun and accommodating. He even recommended a couple of places to go around where we were. Such a great experience with this company. Will definitely use them when I need a party bus again!

We had the best time celebrating my sister in law for her bachelorette party with Too Much Fun…read moreParty Bus! The bus was sparkling clean! The owner, Casey, was so nice and so easy to work with! The driver, Ben, was incredible and made the day so smooth and easy! 10/10 recommend! We will definitely be using Too Much Fun again in the future!

Such an amazing experience with Too Much Fun Party Bus! The communication was always quick, our…read moredriver was prompt, and the bus was spacious and clean! We are looking forward to renting again in the future!

We had a wonderful evening celebrating my husband's 60th birthday with a bunch of rowdy friends…read more Dave and Jenny were very accommodating and easy to work with. They were prompt, capable and understanding of our diverse group. I would definitely use them again! Thank you Dave and Jenny!

Party on cruises has the best busses. They were so much. I would recommend they and will be using…read morethem again.

Very little communication- all texting no human conversation. We had a person that didn't get on…read morethe bus, they were in the bathroom. We were home 23 minutes after said trip. We paid basically $1200 for six hours. We traveled less than two hours.. I understand a contract is a contract. We also tipped our driver separate. She drove over our cul-de-sac and broke the cul-de-sac as a matter fact with the bus. However we were charged an additional $100 for 23 minutes.

STL Party Bus is the BEST! We just finished our second outing with them and both times were great…read more Steve was super accommodating and helpful during the booking process, always ensuring that we were able to get what we wanted. Our first experience was February of 2022 with Fred as our driver. He was safe and professional. Second ride was this past weekend (December 2023) and we had Dwayne as our driver. He was also very professional and kind the entire time, even as our drop off time was 2:30am. I'd highly recommend STL Party Bus to everyone I know and will definitely continue to be a repeat customer!

I placed a down payment for a limo service a couple of years ago that was never used. At the time,…read moreI was told the payment could be applied to a future booking, and no expiration or forfeiture terms were provided. When I recently called to apply the credit for the undelivered service, the person I spoke with was rude and refused to look into it, stating only that too much time had passed. Because the company declined to address the issue, I was left with no option but to submit the matter to my bank. Based on this experience, I would not recommend using this company, particularly if there is any chance plans change or services are not immediately used. Update: The company later stated that written terms were sent after payment and that the deposit was non-refundable, despite the contract being emailed hours after the charge and never being signed. This was not disclosed at the time of payment.

0 stars! This company will take your money, not provide a service and then cuss you out when you…read moreask for your deposit back. Read the reviews before even considering to call this awful place, they should be shut down. Multiple reviews are written about taking clients money and not providing a service. The excuses the owner writes under every complaint are comical - get ready for a good laugh!

Used Rockstar for my 40th and Phil was great! Clean bus, easy to work with, will definitely book…read moreagain!

We will definitely use this company again! The bus was awesome and Janice our driver was…read morefantastic!! Thank you!

Had a great experience with Platinum Limo this past Saturday 2/20. We rented the bus for 4-hours…read morefor a group of our friends to hang out and bar hop. In the end I wish we would have stayed on the bus the whole time. Easily the nicest and classiest party bus I have ever been on. From start to finish Platinum Limo was a pleasure to deal with. They always were available for pre-party questions and every person I spoke with or worked with from the company couldn't have been nicer. In all my years of going to bachelor parties, weddings and day trips I would recommend Platinum over anyone else in St. Louis.

Top notch service for Augusta/Defiance, MO winery tour/birthday party on Saturday, 4/8/17 for my…read moreparty of 16-17 people. I contacted multiple greater St. Louis area luxury limo and winery tour transportation services before deciding to go with Platinum Limo STL, aka Platinum Limousine. This was my first time booking a luxury party bus and I did a fair amount of research. I needed a spacious bus to accommodate my party, who varied in age and needs. I didn't want to be taken advantage of and needed extra reassurance...which the owners Bill and Tina Lamb provided for me. Platinum Limousine has been in business since 2015, however you should know that Bill has been in the business as a driver for over a decade. At this juncture, they have one 30-passenger luxury limo bus which they maintain very well. They arranged for me a viewing of the the bus prior to the day of the event so I knew exactly what I was booking. They provided me with the DOT number so I could research the bus more. On the day of our event, the bus arrived on time, was beautifully maintained/clean, stocked with cooled soda and water, drinking glasses, equipped with a clean bathroom at the front of the bus, auxillary jack for playing music using my phone. Cool lighting on the bus that would be great for night-time, however we had a daytime trip so we opened the window curtains. There is also a screen for playing DVDs if you like, although if you are planning to use it to play a slideshow of pictures, you'll want to trial it prior to your event so that you have the proper application. We had fairly short trips between our destinations so this was not a big deal for us. The seating style is a nice limo style seating with comfortable side benches rather than rowed seats that face forward. Platinum Limo allows you to bring your own coolers, food, and drinks including open wine bottles on the bus...they reasonably request that you don't bring extra messy/hard to clean foods like potato chips. Saturdays are when these services are in highest demand and Platinum Limo provided hands down the best deal I could find! Most companies quoted a much higher rate than Platinum Limo. There was only one other company with a similar bus that quoted the same 6-hour rate as Platinum Limo, however the other company did not provide on-board amenities like Platinum Limo does. There was no extra cost for my custom itinerary with multiple pick-ups in Augusta, transportation between 3 different wineries, and drop offs back in Augusta. My 6 hours started at the time of pick-up and ended at the time of drop-off...which was awesome that they didn't deduct time for bus travel en route to pick-up. There were no hidden fees or extra costs for fuel or otherwise. Our driver was gracious, professional, courteous, punctual, and safe on the very winding roads! Our party had such a great day at the wineries without any transportation worries. Bill and Tina are utmost professionals who exceeded my expectations. I recommend Platinum Limo STL and will definitely choose them the next time I am need of group transportation in the area.

The entire experience was awesome from start to finish. Cooper was very flexible and he made sure…read morethat we were good. His business manarism exceeded our expectations.

The pricing was reasonable, administration of contract was professional and efficient. Bus arrived…read moreon time, clean, great sound system, took us to a second location and picked us up timely when requested. Lowanda our driver was friendly, courteous and found joy in our happy celebration. Highly recommend and will use again in the future.

We rented a bus from STL Ride for a mother-son dance and had such a great experience! Gretta was…read moreincredibly friendly and made the booking process easy for our group. Everything went smoothly from start to finish. Our driver was awesome -- professional, fun, and made the night feel extra special for the boys (and moms!). It really added to the whole experience. We would absolutely use them again and highly recommend them for group events!

Tee was our driver for our wedding and was absolutely amazing. She texted me the day before and…read morekept me updated the entire time on where she would be parked waiting for us at each stop we did. I cannot recommend this service enough if you are in search of a wedding party bus! Be sure to request Tee! Thank you for making our day an awesome one!