Bought a sectional couch. Less than 2 years, closer to 1 year, a seam is giving way. They wont…read morecover the cost to repair. The process to set up service goes through a 3rd party. Extremely frustrating that the quality of the workmanship is an issue and it is my issue since they dont stand behind the product unless you buy and extended warranty. Guess I was buying a car????

I went to get my desk lamp tonight after receiving an email that said it was ready for pick up…read more The customer service representative let me know that they couldn't find it and had several scrambling around trying to find it. After over a half hour of waiting, I was given my lamp wrapped carelessly in a garbage bag! The incompetence was unbelievable. I will never go there ever again. very frustrating

Looking to buy a new sectional - Corey was outstanding - I was in and out in 30 minutes!read more

This could have been a great experience but it was hampered by an associate who just would not…read moreleave us alone. Her consistent presence was so overbearing that it made my companion and I depart alot sooner than we really wanted too. On the bright side, the showroom is absolutely beautiful. All of the vignettes were well put together and the variety of furniture styles and looks was inspiring. Upstairs was even more inspiring. There is a wall of fabrics and group of sofas that you can imagine them on. Pretty cool.

Mike is the best! Always friendly, willing to help and answer questions. We have bought several…read morepieces from HFC at a fraction of what we'd spend new. We have bought a few couches, tables, and just bought a high-quality King headboard today. The staff is really helpful and helps load everything into your truck. Or, you can get your things delivered. Highly recommend!

These guys are great! They work so very hard and are beyond kind and helpful. Great place to…read moreconsign your items and purchase items

I am beyond frustrated with my experience with Ballard Designs. I ordered a custom stool on July…read more31, with an estimated delivery date between September 30 and October 4. After months of waiting, I was informed in November that the delivery would be delayed until mid-November. It is now December 1, and the order STILL has not shipped. When I requested to cancel the order due to these repeated delays, I was told that custom orders cannot be canceled and that delivery dates are merely "estimates." This policy is unreasonable--how can a company take my money, fail to deliver within a reasonable timeframe, and refuse to offer a refund? At this point, I have lost all confidence in Ballard Designs' ability to fulfill my order, let alone provide reliable service. The lack of communication, failure to meet deadlines, and rigid cancellation policy make this one of the worst customer service experiences ever. Ballard Designs, your customers deserve better than empty promises and endless delays. I will not be ordering from this company again and urge anyone considering their products to look elsewhere unless you want to risk waiting indefinitely for your items.

The store's products, furniture and accessories, are arranged in an appealing fashion.read more

I have been waiting for the opening of this super modern furniture store after months of watching…read morethe build out take place. It was finally unveiled this morning. They are still putting the finishing touches on the showroom but from what I saw peering through the glass is a sleek, hip and inviting space. Platform beds, deep sectionals, upholstered dining chairs, bold primary colors and wood accents were just some of the things I could see from the front. Mid century modern is definitely the vibe here. I can't wait to go back for the full tour. Good stuff.

The products we got are beautiful. the bed squeaks and probably needs to be tightened. paying for…read morewhite glove delivery was a joke. service department is worthless for a minor repair. Would never buy from them again. they don't stand behind what they sell. It's a shame.

Furniture is very well made and solid. No veneer here. It is expensive but I try to wait for a…read moresale. Customer service was excellent. Their delivery team is amazing. Prompt, eager to please and professional. Will definitely buy more of their furniture.

I don't recommend purchasing an LED Christmas tree from this company. I purchased one 11/23/22 and…read morenone of the lights turn on one year later. Almost $1k in the drain given no warranty. Meanwhile, I have a Restoration Hardware LED tree that's been working for 5+ years.

Ask for Rose. She was so knowledgeable and patient with me as I was exploring all the options…read more Totally hassle-free and high integrity!!! No pressure at all in making a decision. She has the type of personality that would make for a great elementary-school teacher or even for students with special needs such as high anxiety like me.

Purchasing items on line is amazing and if I have a problem I call the store to help me.read more

My experience was fantastic. I'm very happy and satisfied with the furniture which I bought on…read morefantastic / fabulous sale. I really don't understand. why some people have not said great things. I am very very picky and their sales help was incredible, service, delivered on time, perfect! I can't remember the last time said perfect. Lastly HUGE shout out out to the movers! They were the BEST. Seriously. The BEST. They were super friendly, helpful, kind, careful not to scratch anything, extraordinarily professional. I can't say enough... you couldn't ask for more.

We ordered a custom sofa from Sheffield with COM fabric. All dimensions of the sofa were clearly…read moredelineated on the order form, carefully reviewed by Sheffield, and signed off by Sheffield and us. The sofa was delivered with the correct fabric and looked good. However, we later realized that the chaise portion of the sofa was 3 inches narrower than specified on the order form. Instead of being 39" wide (interior) it is 36" wide. Sheffield has refused to do anything to make the order match what was specified, what they agreed to, and what we paid for. They claim that being 3" narrower is "within spec" and maybe a result of the fabric pulling it narrower. The fabric!?! Pulling a wooden frame in 3"?!? An absurb dodge to avoid their cost to rebuild the sofa as specified. Sheffield did not stand behind the contract that they signed to deliver quality furniture.