Nancy, the salesperson, was incredibly helpful with choosing fabrics and colors for the furniture I…read moreselected.

Will never buy anywhere else! Excellent customer service! Furniture is well priced and so much…read morebetter than the so called furniture stores. I want my furniture to last. If you listen to the salesman he will steer you towards your price/quality range. Love that I can choose the fabric and get honest opinions on their durability. Delivery was flawless. Nice friendly guys and very careful in our home.

Bought a couch there in June 2025sold us a warranty for 5 years, 4 months later it breaks , go…read moreinto store claim they will replace it after new years, driver shows up and claims he can't take replace it warranty was charged 49.99 on receipt , but look how it was printed , reached out to customer service they gave us a fake name and number of warranty company called number and it was someone's private number, at this point this seems like fraud

No hassle shopping or haggling. Got a great sectional for our space. Delivery was within a few days…read morenot months. Our associate Gilbert was fantastic.

Looking to buy a new sectional - Corey was outstanding - I was in and out in 30 minutes!read more

This could have been a great experience but it was hampered by an associate who just would not…read moreleave us alone. Her consistent presence was so overbearing that it made my companion and I depart alot sooner than we really wanted too. On the bright side, the showroom is absolutely beautiful. All of the vignettes were well put together and the variety of furniture styles and looks was inspiring. Upstairs was even more inspiring. There is a wall of fabrics and group of sofas that you can imagine them on. Pretty cool.

Mike is the best! Always friendly, willing to help and answer questions. We have bought several…read morepieces from HFC at a fraction of what we'd spend new. We have bought a few couches, tables, and just bought a high-quality King headboard today. The staff is really helpful and helps load everything into your truck. Or, you can get your things delivered. Highly recommend!

These guys are great! They work so very hard and are beyond kind and helpful. Great place to…read moreconsign your items and purchase items

I am beyond frustrated with my experience with Ballard Designs. I ordered a custom stool on July…read more31, with an estimated delivery date between September 30 and October 4. After months of waiting, I was informed in November that the delivery would be delayed until mid-November. It is now December 1, and the order STILL has not shipped. When I requested to cancel the order due to these repeated delays, I was told that custom orders cannot be canceled and that delivery dates are merely "estimates." This policy is unreasonable--how can a company take my money, fail to deliver within a reasonable timeframe, and refuse to offer a refund? At this point, I have lost all confidence in Ballard Designs' ability to fulfill my order, let alone provide reliable service. The lack of communication, failure to meet deadlines, and rigid cancellation policy make this one of the worst customer service experiences ever. Ballard Designs, your customers deserve better than empty promises and endless delays. I will not be ordering from this company again and urge anyone considering their products to look elsewhere unless you want to risk waiting indefinitely for your items.

I use to get their catalogues all the time and loved flipping through them for design inspiration…read more I made my first visit to their store a few weeks ago before the Christmas rush. First off, loved the welcoming entrance. The wide doorway was literally spilling onto the mall sidewalk with eye catching displays. Once inside however, I felt a little overwhelmed but in a good way. There was just so much to look at it, so much to take in. Ballard's is really a designers dream for home accents. And speaking of design, I know they have free design services because their workspace is in the middle of the floor but not one associate sitting there offered that assistance to me or my friend as we wandered through. In all it's still a good place to find some cool home decór.

I have been waiting for the opening of this super modern furniture store after months of watching…read morethe build out take place. It was finally unveiled this morning. They are still putting the finishing touches on the showroom but from what I saw peering through the glass is a sleek, hip and inviting space. Platform beds, deep sectionals, upholstered dining chairs, bold primary colors and wood accents were just some of the things I could see from the front. Mid century modern is definitely the vibe here. I can't wait to go back for the full tour. Good stuff.

The products we got are beautiful. the bed squeaks and probably needs to be tightened. paying for…read morewhite glove delivery was a joke. service department is worthless for a minor repair. Would never buy from them again. they don't stand behind what they sell. It's a shame.

Furniture is very well made and solid. No veneer here. It is expensive but I try to wait for a…read moresale. Customer service was excellent. Their delivery team is amazing. Prompt, eager to please and professional. Will definitely buy more of their furniture.

I don't recommend purchasing an LED Christmas tree from this company. I purchased one 11/23/22 and…read morenone of the lights turn on one year later. Almost $1k in the drain given no warranty. Meanwhile, I have a Restoration Hardware LED tree that's been working for 5+ years.

Ask for Rose. She was so knowledgeable and patient with me as I was exploring all the options…read more Totally hassle-free and high integrity!!! No pressure at all in making a decision. She has the type of personality that would make for a great elementary-school teacher or even for students with special needs such as high anxiety like me.

Salesman was helpful and sounded like he knew the product well and before I ordered the $11,000…read moremattress, I was clear that the old mattress needed to be moved to a downstairs bedroom. He said the delivery team WOULD move it downstairs but not up any stairs and they would not move any furniture as moving the old mattress would be the same to them as removing it which they routinely did. (He said they removed mattresses unless there were any holes or stains in them.). Because the old mattress frame was Craftmatic, it was also considered to be the box spring so there was no problem moving that either. Salesman said they would do it but as it was the same as a removal he would just write "removal " on the order. Salesman upsold me two pillows (BOGO), a mattress pad, a five year warranty and Tempurpedic sheets designed to enhance the airflow on this cooling mattress. $$$$ While I continued to walk around the store, the music system ran its own ad saying if I bought x $ of furniture I would get a bonus gift card. I found Salesman who was unaware of this promotion. He then signed me up for it and said the bonus card will arrive in a week to ten days. (It's only been two days since I wrote this so I can't report on that now. ) R&F has a tracking system where I could see where the delivery truck was and when it would arrive. The men were pleasant and I asked them to not take anything off the truck until they moved the current bed downstairs. (I had done a lot of prep to make the easiest path through the house to do this.). He wasn't interested in seeing the bed or bedroom and said he would just put the old bed to the side. It wasn't clear to me if he intended to take the new bed inside and put it to the side while they moved the old one out or if he meant to put it to the side and not move the old one. It is a small house and a small bedroom and there was room for neither interpretation. Meanwhile the other man continued to unload the new bed from the truck. I told them to stop because I would not be accepting the delivery unless the other bed was moved. (As promised by the sales man). Now I had their attention. Both of us made phone calls. Mine was to the store manager. I never got the store manager. They gave me the salesman. The "store manager was busy". The driver came to me and said they would do it, but I would have to pay them extra. I asked how much. He said I could decide. You mean like a tip? I asked. Yes, he said. Fine. I said I fully intended to tip them anyway. It was a stinkin' hot and humid day. They were polite and cooperative. I felt bad for their having to move this additional heavy mattress. They set up both beds and tested the remotes. They went over the order with me. The sheets were missing from the delivery. The special sheets that salesman had described as necessary for the proper operation of the mattress. They said they would deliver them later maybe in a few days. My son tipped them and they left. I was on the phone again asking for the manager. Again the "manager was busy" and I found myself talking to Salesman once more. He said he was also a manager. I suggested maybe because of the nature of my complaint it was inappropriate for him to be taking it. I demanded the sheets be cancelled and a refund issued to my credit card. He said OK 3-5 business days. (Because a set of sheets was included upon registering the product. ). The bed also came with a mattress pad he had upsold me. He told me that the delivery men would be reprimanded for asking for extra money when HE WAS THE ONE WHO PROMISED SOMETHING THAT WAS NOT PERMITTED. The delivery men couldn't have been nicer under the circumstances. And since my complaint went to the person who caused the problem and because he made it worse by getting the innocent delivery men in trouble, Raymour and Flanagan, if you are reading this, you should have managers who do not have financial compensation "skin in the game" handling the unhappy customer calls or have sales staff in cahoots so that the complaints don't reach the manager. (Is there a manager?) Raymour and Flanigan delivery dept, I hope you are reading this and do not reprimand the delivery men for doing an exemplary job under pressure on one of the hottest and most humid days of the year. I would call And talk to you about this, but everything seems to be NO REPLY and no phone numbers. And frankly, I want to receive my gift card, my refund and have no further conversations with you. Your management policies and customer service are oxymorons. The one good star is for the delivery men. One empty star is for being handed off at the start. One empty star is for the salesman not knowing about the promotion being broadcast in the store. One empty star is for being upsold on two things that were included in the purchase. One empty star is for the lack of management responsibility. Value: the mattress is expensive, and so far, worth it

Very professional interior designer helped me with my choices to update my living areas…read more Highly recommend Diane Ten Broeck! She is thoughtful, attentive and cheerful, it is a pleasure to work with her.

My experience was fantastic. I'm very happy and satisfied with the furniture which I bought on…read morefantastic / fabulous sale. I really don't understand. why some people have not said great things. I am very very picky and their sales help was incredible, service, delivered on time, perfect! I can't remember the last time said perfect. Lastly HUGE shout out out to the movers! They were the BEST. Seriously. The BEST. They were super friendly, helpful, kind, careful not to scratch anything, extraordinarily professional. I can't say enough... you couldn't ask for more.

I was here last week for the first time and I found the woman working there to be unbearable…read more Incredibly annoying and unfriendly. The checkout process took 25 minutes too long and we had to pay the credit card fee. It's 2024 and what I was buying was expensive. Additionally, she asked me a few personal questions during checkout that I did not like. I'm a nice person but holy hell just get on with the checkout process I wasn't trying to be there all day.

I hadn't been in their stores in a long time. They're usually not very friendly, so that's…read moreunfortunately part of going in there. But today I went to go downstairs and was treated to a loud "UH UH!" "That ain't open!". I recently moved into a "luxury apartment" so I was wondering if I'd find any small pieces to decorate with. But if it's too much to ask for a decent "Excuse me, the downstairs is closed right now." or similar... I consider it my last. Besides I've experienced the attitude in the past others have mentioned. I'll stick with TJ Maxx, HomeGoods, etc down the road.