Knowledgeable workers help you there when picking a new device or if you have a product that needs…read morerepair.

I had an incredible experience at this AT&T store! David and Jess made buying my new phone…read moreabsolutely enjoyable and effortless. David's eloquence, professionalism and integrity shined! He patiently guided me through the arduous task of replalacing my phone, even staying with me late, as I showed up an hour before they closed. The next day Jess came out to my truck to help me connect my new phone to my carplay. I have never experienced such kind, loving and patient AT&T representatives in all my years with AT&T! Bravo to you David and Jess. In such a weary world, you both turned uograding my phone into an absolutely wonderful day. Excellent service indeed!

Being a Baby Boomer, I'm nit really tech savvy. I had to go to the TMobil in Belvidere, IL. Was…read morehaving a problem with a couple apps. I was greeted and got wonderful service from Lauren and Keegan. I was treated with patience and they taught me how to handle some of the tech on my phone. Not only that, they we're able to save me money on my bill. I highly recommend thus carrier and these 2 associates fir all your tech needs. Thank you, Lauren and Keegan! ​

was here for over a hour and no one answered me. they took other people first as I just sat down…read moreand patiently waited. never going here again

I was mad enough by the SORRY service I got by this store, but it got worse…read more I assume the guy dealing with me was the manager because he wore a suit. The guy was very condescending, while I was trying to return my phone, he messed around for an hour, as he was trying to refund me $60.00. When he could not do it, he advised I go to the nearest corporate store 20 minutes away. I went there, they could not do anything, and I had to go back to that store. I went back, they gave me a refund for $25.00, I asked about the discrepancy, and was told he "Forgot the restocking fee." I will never go to a non-corporate store again. Then this morning, I find out these people signed me up for the phone insurance, I have never purchased any phone insurance. Thieves, idiots....unsure, but do not go there.

Went in on March 29th to purchase a new SIM card for my iPhone 13. The sales person advised we…read morecould upgrade phones with a generous rebate, which I agreed to. He asked if I used Disney plus which I do not. I received my first bill and my plan was completely changed- no hotspot, no international calling. When I called to discuss I was told the plan I was on previously is no longer available and it cannot be reinstated. The plan I need is now costing more than expected. Be careful about the information they provide.

Signed up, they hired a third party for installation and dug up live wires and we were told they…read morewere going to bury them and they just drove off and now they are telling me they are not responsible for burying the wires they pulled out of the ground and then said they would send another third party and someone came and put flags. Now we have inactive internet and exposed live wires in my backyard that they wont bury, this is where my kids play, if these scammer come to your doorstep, call the police!

What a joke this company is all the hoops and crap you have to go through then after all this and…read morehaving to send my ID to them to I call after I get my email to get appointment set and o now after 15 minutes she goes oh you will need to put a $81 deposit down. At no time when I was getting set up with the first person and with the adds they are running does it say deposit required. Even spectrum didn't ask me for one don't waste your time with them all add on things that they have hidden completely a scam