Great speeds and excellent customer service. Can't recommend highly enough over other services.read more

From the owner: Fiber Internet Service Providerread more

I want you to know that I asked the customer service rep who assisted me this week for any and all…read moreways that I could share my strong, positive feelings about the customer service provided by US Internet. Once again, I had service that well exceeded my expectations when having a problem with both my internet and phone service. On the recent occasion, I sent an email to the customer care team about my internet outage, and almost immediately got a cell phone call from a representative. He said he saw the email, and wondered, maybe we could work more efficiently together if I was available by phone. He worked with me patiently to explore and fix my internet problem and then took even more time to work on a problem with my phone service that we identified while talking. Throughout the process he was professional, efficient, courteous, and extremely patient. This exceptional service is consistent with every interaction I have had with this company, and I plan to find other opportunities to amplify my continued confidence in this company and appreciation for its customer service. Before switching from Comcast for internet service, I asked friends, colleagues and neighbors about was the customer service the company provided and I can honestly say that I have never, ever experienced the level of prompt, professional and courteous service I have received from this company. Nice work USI!!!

absolutely terrible. they drilled holes in my wall and yard and never completed setting up the…read moreservice. I've been working for almost a year to get my solution, but nothing. I'm very happy i canceled and recommend no one sign up.

Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Okay, so I agree at first that they are a pretty good deal but after using them for a while and…read moreespecially their customer service, I mean, between them and comcrap, it is crap A or crap B. I had been using them for almost 5 years and then one day I got a complaint that said I was "attacking other computers". Now I am a computer and programmer but I am also highly ethical about it and find hacking for malicious purposes utterly reprehensible. So after the accusation I searched my network top to bottom, checked for malicious programming, rootkits, Trojans whatever and found nothing. So I thought nothing of it but I became suspicious about it. Then I started using a vpn and I got another complaint, this was a dmca. I thought this odd that they were able to tie a dmca to my ip when I am using a vpn and not downloading things. So I went on, tightened security, checked all computers and did a reformat of every computer well then I got another apparently. They did not notify me, they just cut my service off at home. The first communication from them was that they cut off my service after I was forced to contact them. They said I had to call in to talk to them. Next they locked my account so I could not remove my credit card number so they could continue to charge my cc while not giving me service. So then I called in angry. The first guy said I had to talk to customer service and he would put me on hold and transfer. 30 minutes later no one so I hung up. Called in again, this time the phones are unable to transfer me but someone would call back....they never did. Then I called in later, this time they cut me off because I went to a website they did not approve of so they cut me off and I was supposed to get called back and again they did not...and still they have no problem charging my credit card. Even worse now, they have changed their story 5 times about why they cut off my service. They will not give me service nor will they give me my money back nor will they stop charging my credit card so yeah...crap A or crap B!

We walked in and a lot of the employees were just standing around. There were very few customers in…read morethe store. Not one approached us. We had to ask for help. We have been long term customers. In the whole time we have been using Xfinity, Comcast and the other companies, before them, as providers, I have never seen such neglect of customers. But, let's get to the good. I had tried for two days and one night to get my husband's data transferred to his new phone. It just wasn't happening. So off we went to Xfinity, in Richfield, to get the task done. The first guy couldn't get it done. A second guy couldn't either. Then, Abhay Kunar was asked if he might know what to do. He had an idea. Maybe the other guys hadn't used a certain app. It turned out they hadn't. But they weren't there. They were mulling about hanging out with their buddies. Abhay used it, and what do you know. It worked. So, after buying a new phone for myself, which the first guy helped me with, we headed home thinking all was ok. Wrong. But I'll get back to this. Abhay transferred my data to my new phone and helped me get my account set up in a very short time. Now, back to what I was saying. When we were leaving. My husband got a call. His old phone was in a box ready to be shipped. The ringing was coming from the inside of that box. Not his new phone. (Remember this.) Now we had another dilemma. Neither his phone, nor mine, would make calls. So, once again, I'm working on getting it to do it's job. Another sleepless night. No matter what I did, his phone would not make calls. There wasn't any connection. Mine started working as soon as I got home. Finally, I decided, in the early morning hours, to unbox my husband's old phone and switch out the Sim cards. Walla! His new phone connected immediately. If we had sent his old phone off, we would have had to go back to Xfinity to get that straightened out. My husband had been livid when he discovered he couldn't use his new phone. It took me, without any training, to figure out that all they had to do was to switch the Sim cards, from the old to the new. This wouldn't be such a big deal, but my husband mentioned, numerous times, that I had changed out the Sim cards. If the first two guys had been paying any attention, instead of palling around, that should have been done in the first place. My review is more about Abhay, for him to be commended because he did his job right. He was very kind to me. He gave me his card so, if I needed anything else, to contact him. He even wrote his personal number and that he doesn't work Thursdays or Sundays, on it. Thanks Abhay. You other guys need to pay more attention to your customers. That is what you are there for. I mean, I liked the camaraderie, but come on, customers come first. You need to do better. One more thing. In my opinion, Xfinity doesn't need that many employees in one store. I mean there was a bunch.

While multiple customers waited, at least 8 people in Xfinity sweatshirts stood around talking and…read moresinging (Yes Singing!) to each other! These people eventually worked with (can't say helped) customers. It just took forever (over 60 minutes). I was the 2nd person in line:-(

I've been really pleased with CenturyLink. I have had their service for two months so far…read more I moved into a new apartment in Bloomington which had a CenturyLink modem pre-installed. This was a fiber-to-the-home connection, complete with a fiber optic cable I could actually look at in the closet. When I activated the service, which was really quick and easy, I got about 50 Megabits per second over the modem's built in wi-fi router. When I wired my laptop directly to the switch, however, I easily got the rated 500 Mbps I was paying for in an online speedtest. Don't use the built-in wifi router. I purchased high quality Unifi equipment, and I easily get 4x faster speeds than I did when I only had the built-in wifi access point.

my has been down for nearly 4 weeks at this point. Other vulnerable seniors in the assisted-living…read morecomplex also have been out of service for this long. I have spent many hours on the phone trying to get information about this have had many appointments set up and then canceled. There is still no resolution to my knowledge. Again, these are whose communication system has been out for this long. This is just not acceptable.

In general, no one likes to go to a cell phone store and it is always going to take awhile, that is…read moreout of everyone's control, so there is no need to be mean to those that are working there. Been to this store a few times, and honestly, everyone is amazing. I have had great interactions with everyone that works there. They are patient, kind, and take their time to address your issues and really put their best foot forward to ensure you have what you need. This is definitely the best store to come to! If you are able to make an appt ahead of time, that is helpful because it gets kind of busy, especially on the weekends!

Gigi!!!! Was amazing! She is an amazing person who helped me pick a plan, walked me through getting…read morea new phone and watch! To start off this location is awesome very efficient and very personable staff!! Can you get a new phone and a new plan switched over from AT&T you know it's never going to be easy and they made my experience as effortless as possible. Working with Gigi, there were some small hiccups. She was extremely Patient ! Helped every way possible and resolved every obstacle that we had to face. Even towards the end when I almost had the phone in my hand, it was accidentally shipped to my house. So I had to wait a few days. She went above and beyond to take care of me and make everything right! Really appreciate her customer service and I would definitely recommend going to this location and trying to work with her. Thank you again for your patience! As it is a process to go from one carrier to another and transfer your phone number! Also, my service is way better than AT&T in Minnesota......

They stole my paid off iPhone, saying they'd swap it out. Ron Mills is a devious man but his…read moresupervisor, Reed, says, "you signed a contract." It was under duress and I am visually impaired, as I told them. Ron said, "it's the best deal you can get," and Reed (after I had to avusively address Ron because I filled out their complaint forms three times with no response), belligerently kept saying "you signed a contract, take it up with legal." He had no compassion for a mentally and physically impaired senior. Don't walk away, RUN!

DO NOT GO HERE! I came here with my 92 year old father and tried to get him an apple phone. I was…read moretreated LIKE SHIT! One of the worst experiences of my life. Please FIRE the manager with a pony tail! What a jerk!

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!

That asked me what kind of service I needed. I told them what I needed and never heard back.read more

From the owner: Installers of Security Camera Trailers, WiFi Hotspots, Internet/Ethernet cables, Camera, Security,…read moreand Access Control systems for homes and businesses, network engineering, as well as Dash Cameras and Kill Switches for vehicles. Contact us today for a consultation!