Horrible customer service. Was sold a phone that was not working properly right out of the box, tried to return and they would not take it back. Staff only Interested in upsetting service or hardware. No knowledge of the product they are selling. I would not use them again. I'd be better of with to cans and a string. read more

Apparently boost in wv isnt updated so 80% of new phones dont work on their plans so its practically dogshit

The customer service at Boost Mobile is the worst I've ever received in my life. This store in particular was supposed to open at 10 a.m. they are almost never open on time I'm still sitting in front of the store it is 10:30. They messed my account up I got 4 phones for $100 30 GB of mobile hotspot. I was charged 120 I paid it I was told that they would reimburse me the extra 20 I paid which they did yesterday finally. I think okay everything is good after I sat on the phone literally hours with the representative that you could barely understand promising that I would be very happy before I hung the phone up. Now I'm sitting in front of the store because the main phone is the only one that has service I've sat here since 9 waiting on the store to open missing work again. No one is showing up to open the store even though it clearly states on the door they open at 10. So I call Boost Mobile. The representative Jessie was very rude I asked to speak with a supervisor she told me if I didn't like it to hang up and call back to get someone else. I told her no I wanted to speak with a representative I've spent enough time hanging up and calling back. She argued with me over what plan I purchased and why they have now dropped it to 1 gigabytes of mobile data hotspot. This is literally been a nightmare and my problem still is not fixed I do not recommend Boost Mobile to anyone. read more