The worst service on average ever from a cable provider I've experienced. Its like when something…read moreactually works you feel really grateful like they did a great job and you forget the hours and days it took them to fix the issue. Horrible horrible horrible.

Went in to request a cancellation of home internet and T.V. and was told I have to cancel by…read morecalling customer service. Then was on hold for 45 minutes on the phone before getting a live rep. Then was told I was being transferred to a 2nd person to finalize the cancellation and waited another 45 minutes. This person tried for 15 minutes to talk me into staying with Optimum. I said no thank you and the rep hung up on me. Clearly they are playing games and intentionally attempting to make it impossible to cancel service so they can keep charging you. So I will call one more time and if they try to play the same game again then I will play my own legal game with them. Do NOT sign up with Optimum! They will try everything in their power to never let you leave them by delaying and causing frustration in the hopes you just give up. Good luck with that strategy Optimum.

When you go to certain businesses, you generally expect good customer service at the very least -…read morethis place is not only no exception, but they excel at it. I was coming to the area and I noticed there was a Verizon store near where I'd be, so I made a note to come here since I needed not only a new car charger, but I wanted to possibly get an upgrade for my son. Well, I was glad I did and despite this store being a little farther from me, this will be my go-to Verizon store from now on. It's that good that it's easily worth driving a little farther to get to. The customer service was excellent across the board. Everyone was friendly and welcoming. The rep who helped me - Matt - was perfect. He was knowledgeable, friendly, helpful, honest, and all around great. I made it a point afterwards that this will be the store I will return to in the future specifically for him. I actually have to go back soon to upgrade my own phone. The store itself is about what you'd expect - small, but comfortable. Neat, organized, and naturally all the latest devices are there on display and to tinker with. Depending on what you're looking for, prices are what they are. The charger was reasonable. The trade in/upgrade was also reasonable. The accessories - from the case to the wires were all reasonable. The added bonus was that my account was looked at and I actually got a little reduction in my bill (which was totally okay by me). Located in the Cortlandt Crossing mall, there's plenty of parking. I've tried most carriers and been to several of their stores - this was the best experience I've had overall and over the years, despite who the carrier was. Recommended if you're in need of their business and naturally if you're a Verizon customer. I will be back.

Had a great experience with Verizon today. It's always difficult to see who to trust when looking…read moreto make changes or upgrades to our cellular phone account. I had the privilege of working with Mickey at the store and he made it an awesome experience. He was very helpful and knowledgeable. I recommend anyone to come down and with him. You will not regret it.

Excellent service. They replaced my charging port while I waited, saving me from having to make a…read morevery expensive upgrade that I didn't otherwise need.

This is the place to go in the Port Jervis, Matamoras and Milford area for a new phone or if in…read moreneed of a repair. We came in initially for a cracked screen issue - which was done very quickly and to our satisfaction. We noticed a nice selection of new phones and the owner Terrence couldn't have been more knowledgeable in regards to every manufacturer's products. Terrence also made 100% sure that we were happy with our purchase. A repeat customer is what he gets in return. A+ in all aspects of customer satisfaction.

Ed was great, gave me options, and repaired my phone quickly. Five stars. Highly recommendedread more

Ed was able to install my new SIM tray. He told me that the tool that came with the SIM was too…read moreshort, and wouldn't open the tray. Thanks.