When you go to certain businesses, you generally expect good customer service at the very least -…read morethis place is not only no exception, but they excel at it. I was coming to the area and I noticed there was a Verizon store near where I'd be, so I made a note to come here since I needed not only a new car charger, but I wanted to possibly get an upgrade for my son. Well, I was glad I did and despite this store being a little farther from me, this will be my go-to Verizon store from now on. It's that good that it's easily worth driving a little farther to get to. The customer service was excellent across the board. Everyone was friendly and welcoming. The rep who helped me - Matt - was perfect. He was knowledgeable, friendly, helpful, honest, and all around great. I made it a point afterwards that this will be the store I will return to in the future specifically for him. I actually have to go back soon to upgrade my own phone. The store itself is about what you'd expect - small, but comfortable. Neat, organized, and naturally all the latest devices are there on display and to tinker with. Depending on what you're looking for, prices are what they are. The charger was reasonable. The trade in/upgrade was also reasonable. The accessories - from the case to the wires were all reasonable. The added bonus was that my account was looked at and I actually got a little reduction in my bill (which was totally okay by me). Located in the Cortlandt Crossing mall, there's plenty of parking. I've tried most carriers and been to several of their stores - this was the best experience I've had overall and over the years, despite who the carrier was. Recommended if you're in need of their business and naturally if you're a Verizon customer. I will be back.

Had a great experience with Verizon today. It's always difficult to see who to trust when looking…read moreto make changes or upgrades to our cellular phone account. I had the privilege of working with Mickey at the store and he made it an awesome experience. He was very helpful and knowledgeable. I recommend anyone to come down and with him. You will not regret it.

Unbelievable. The male employee (we were there on Sunday 7/6) was the laziest, most unhelpful…read moreperson I have ever encountered. Every question we asked him he said he could not help and to call customer service. He kept hiding in the back room And at one point we heard him using the bathroom because it was so loud and he must not have closed the door. He seemed very tired and was unable to answer any question or help our elderly mother with any technical issues. Even after I told him she needed assistance he rolled his eyes and walked into the back room. He finally disappeared for about 15 minutes and we waited longer and longer for the new phone to finish updating even though we saw it was already done.

Today my newly graduated college daughter and I went into your store to try to purchase a new…read moreIPhone 16 as her phone has not been working well....so we were willing to switch carriers for my daughter to get a new phone but no one would even say hello or acknowledge us as we walked into your store and sat there for over 15 minutes then left and went to the store in Cortlandt and was treated the very same way....no one would help us, even say hello we will be with you shortly...so guess what? We are staying with ATT & T and you lost a good potential customer and revenue of near $1000.

Excellent service. They replaced my charging port while I waited, saving me from having to make a…read morevery expensive upgrade that I didn't otherwise need.

This is the place to go in the Port Jervis, Matamoras and Milford area for a new phone or if in…read moreneed of a repair. We came in initially for a cracked screen issue - which was done very quickly and to our satisfaction. We noticed a nice selection of new phones and the owner Terrence couldn't have been more knowledgeable in regards to every manufacturer's products. Terrence also made 100% sure that we were happy with our purchase. A repeat customer is what he gets in return. A+ in all aspects of customer satisfaction.

Ed was great, gave me options, and repaired my phone quickly. Five stars. Highly recommendedread more

Ed was able to install my new SIM tray. He told me that the tool that came with the SIM was too…read moreshort, and wouldn't open the tray. Thanks.

I had the best experience here. stopped in to see what my options were for an aging phone…read morereplacement. The entire staff was helpful and enjoyable though Naja And Angel both went the extra mile to set me up in a new phone using an existing deal, start to finish an A+ experience! And I have never said that about a visit to the phone store in the 33 years I've had a cell phone!

Very disappointing experience. I went to Mobil Fix on Saturday to repair my broken iPhone case. I…read moreagreed to the price and was told to come back in 30 minutes. When I returned, the technician tried to pressure me into replacing the phone casing, even after I explained that I couldn't afford it at the moment. When I was ready to pay, I noticed a line down my screen that was not there when I handed over my phone. The technician insisted it was already there and became very agitated when I questioned it. The situation felt very uncomfortable and unprofessional. I ended up paying for the casing and a screen protector, but later realized the screen protector had been removed. Because I was with my daughter and didn't want to cause a scene, I chose not to go back inside. Overall, the experience felt dishonest and I would be cautious before doing business here.

The associate that waited on me looked and acted like he could give two flying shits about his job…read moreOr me. I almost felt like saying did I wake you from your nap by any chance? Bro, if you hate your job that much try looking into a different career because you're not helping us for sure.

Terrible customer service. Not one rep was willing to check us in and after a 45 min wait they…read moredecided to add us to the queue for another 30 min wait. One star as zero wasn't an option UPDATE! Went to Best Buy and was helped in 10 mins by Steve! Excellent service!!

My sons iPad screen was completely shattered. I found Roaming Repairs on Yelp and they had some…read moreexcellent reviews. I was in touch with Edgar and his response was almost immediate. He gave me a very competitive quote and explained the service to be done. He met me locally and was able to pick up my device, fixed and returned within hours. I was very pleased with his professionalism and honesty. I highly recommend him for a plethora of broken screen devices or even other tech issues you may be having with your devices. He is the right man for the job and I will be definitely be using his services if need be moving forward.

Edgar's customer care was excellent. He was responsive, highly efficient, professional and easy to…read morework with.