I ordered an Apple Watch from the Verizon store on Victory Drive in Savannah, GA. When it arrived,…read morethe band was too large. The salesperson who helped me, Justin, was terrific--he immediately offered to order a smaller band so I could compare both sizes before deciding which one to purchase. He repacked the original watch, labeled the box with my name, and said the store would hold it in the back until the second one arrived. Over the next few days, I received multiple confirmations: emails from Verizon showing two watch orders, voicemail notifications telling me the watch was ready for pickup, and FedEx tracking updates confirming delivery to the store. Everything looked exactly as Justin had explained. But when I went to pick up the watch, Justin was off--and the experience went downhill fast. The salesperson who greeted me told me there was no record of any orders, no watches in the back, nothing. I showed him the Verizon emails, FedEx delivery confirmations, and even explained that I had already tried on the original watch they'd set aside. He dismissed all of it and made me feel like I was imagining the entire situation. I asked for the manager, and unfortunately things only got worse. She showed no concern that two watches--both confirmed delivered and signed for--had seemingly disappeared. She didn't apologize, didn't investigate, didn't look up the order, didn't ask questions... nothing. Her attitude was essentially: You never ordered anything and we can't help you. As someone who has been a Verizon customer since the early days--my entire family has multiple lines and devices with you--this was beyond disappointing. I would have understood if they said the watch was accidentally sold or misplaced. Mistakes happen. What's unacceptable is insisting the order never existed when I'm providing all the documentation, and showing zero interest in figuring out what happened to merchandise delivered to and signed for by a Verizon store manager. At the very least, I expected someone to care that two Apple Watches confirmed delivered to your store have vanished. Whether they were mis-scanned, sold, or stolen, this should matter to the store leadership. Instead, I was treated dismissively and left without any resolution.

This was the worst experience ever! Nobody was in the Verizon store when we arrived, although the…read moredoors were open. When the salesman arrived 20 minutes later, he was high as a kite! Consequently it took 3 hours to add a line to our commercial account, and buy an additional phone. We will never go back!

The store manager Justin "Back" and district manager Larry Josey displayed questionable ethical…read morebehavior and work standards that ultimately lack the critical tenets of an organization that is customer service oriented. Also, based on my observation of the chain of events that unveiled on the night I was there, the store manager and district manager created not only an environment of enmity, but also closely reflects why the store only has a worrying 2.7 star review on the AT&T website -seems to me this is not the first time this duo of incompetency have let customers down. Ultimately, not addressing this issue, AT&T is risking the loss of potential and current customers. I suggest formally reprimanding the 2 store managers for their lack of professionalism and absolute disregard for customers and furthermore provide additional training on how to be better managers in a customer service oriented organization.

Beware of this store, it's not a real ATT store its an authorized dealer only. The manager Victoria…read moreis very rude and does not train her staff. Complete chaos and lack of knowledge and organization.

I was on vacation when my phone took a poop. I went in in a panic and they were so kind and…read morehelpful. Above and beyond. I believe my main person was named Madison. (But a bit of a different spelling.)

Poor offshore Customer support if you Get a rate increase do not talk to them!…read more So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so l asked for a address They said they can't answer that the same As everything I asked before You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

I cracked the screen on my iPhone and called several local businesses for quotes. Daniel's ER-Spot…read morewas significantly lower in price and had great reviews so I brought my phone in. Daniel had it fixed and looking brand new in about 20 minutes. If you're looking for fast, fair, friendly and trustworthy service, you'll find it at Daniel's ER-Spot.

Although I've only been once, I cannot say enough good things about phone service here. My iPhone…read morewas stuck on Apple logo due to low storage, which is notorious for not being easy to fix. Daniel was able to get my phone back and working for only $35, which is a great deal. I'll definitely be going back with all my technology issues.

Went in to set up internet, but my area is not supported yet. I have been eligible for a phone…read moreupgrade for a long time now but had avoided going into the store because I didn't want to be pushed into spending a lot more money per month. Justin Butler helped me realize why Verizon is still and will forever be the best choice for mobile service. He was friendly, professional, and extremely knowledgeable. Walked out with a brand new phone and am only paying a few dollars more per month. He even helped me combine my streaming services and saved me money there. Best sales experience yet in a Verizon store, and I have been a customer for over 25 years.

I switched from sprint to Verizon because I had issues with the signal. I have been happy with…read moreVerizon so far however I got an Apple Watch and this location only had the 44mm available (I have a small wrist) I wanted smaller. They said no take it and we will order the smaller use this one until it comes in. Went back, Watch was the wrong one. They said don't worry it's our fault come back in a week. Called, nothing. Went back in they said oops too late you can't return it. The rep acted like I was trying to be slick and getting a new watch! He was like "it's used you can't switch it". Now I'm stuck with the most expensive watch that I never wanted and I can't exchange it! I can't even sell it as I owe more than it's worth. Don't go to this location. They give Verizon a bad rap. I do not recommend getting an Apple Watch from Verizon and especially not from this location.

We were provided fantastic, A+ service by Ahmad and Nina today! They were determined in saving my…read morehusband $$ on his business account. Additionally, they were extremely helpful setting up new cell phone upgrades for our family phones. We will return!

Joe Morris was wonderfully helpful on my email problem: Messages from a high priority source were…read moregoing to SPAM. I went first to my provider, Comcast, but they had no time for me. Joe, on the other hand, was glad to try several possible solutions and willing to try more if those didn't work. Eventually it was Comcast who had to fix it. They said their server couldn't recognize the address as legitimate because it contained a hyphen. I just want to thank Joe and Verizon for being so friendly and willing to help, especially when it wasn't really Verizon's problem.

Good service. Great extra values like free Netflix and MLB. Prices competitive with other major…read morecarriers.

Samantha: thank you for your wonderful customer service. It was a pleasue to interact with you. I…read more can now use the T-Mobile home internet service. Thank you again. Best Regards, Robert Leino, Savannah, Georgia