Absolutely horrible service. Rude staff who act like they're running a nightclub instead of a…read morebusiness. They had the music so loud that with my phone on speaker and it right up to my ear I couldn't hear it because they had the music in the store playing like it's some sort of nightclub. After I fought with one of the employees for a few minutes because I am disabled and cannot hear over their music I asked him if he would help me fix my phone he said "No. Go somewhere else." Without a doubt one of the rudest and least customer-friendly experiences I have ever had. when I asked for the number of corporate he said it doesn't matter because this wasn't a corporate store and they can do whatever they want.

Very bad service. I went in to find out why my paid for iPhone17 is still locked and the…read moresalesperson was very arrogant, first acting like he could do anything, the arrogantly questioning me about whether I had actually paid the full $1,300 to completely pay of the iPhone17, then after going through my account saying, "What you say is not far fetched," only to say he could not help me because all they do at the store is sales, which I know is not true. I have spent ten hours trying to find out from Verizon why my paid for phone is still locked and I get nowhere. Verizon treats its customers really badly and I will never use them as a carrier. The only way they can make this right is unlock my phone so I can switch carriers. Verizon is a very dishonest company and I am filing a complaint with the better business bureau.

bait and switch on all their products. in store is like getting robbed in person. horrible wait…read moretimes only to get stuck waiting even longer

I went here to pick up an iPad just before Thanksgiving. The staff was great. I had no issues.read more

Booked an appointment for Genius Bar for 4:25, checked-in at 4:15, waited 45 mins until a…read moretechnician came. When I asked the check-in person during the long wait, she arrogantly said the technician is on lunch break (at 4:40pm?) and asked me to just keep waiting. Unacceptable attitude and behavior. And when I brought the issue up with the technician, he said and here I quote: "So you want to complain or to get your device fixed? Do you want to reschedule?" And they kept saying the store is busy, it's NOT. The most ridiculous and horrible service I ever received in Apple store.

Today i came in to Verizon after a long day. Kristen Ford was a great help to me. She delivered…read moreexcellent customer service and made my day.

My experience with this verizon store was very good, largely due to the professionalism of the…read morestaff and great customer service. Mike Horning, my verizon representative was very friendly and helpful. I preordered an iPhone 6, and missed not one, but two pick up meetings (my fault, not theirs). When I was held up at work and missed the second meeting by over an hour, Mike drove all the way back to the store to make sure I got my phone that day and was professional and friendly the entire time. He was very knowledgable about every option, offering advice, but never pushing me to purchase things I was not interested in. Overall, I had a great experience and would recommend this verizon store and Mike Horning for future purchases.

went into the store A nice friendly lady waited on me. I was interested in getting a phone she…read moreshowed me the ones that was on sale. showed me how it worked so I decided. to buy it. was very happy with service and place. was nice in clean. the new owner greeted me and was very friendly.

NEW OWNERS!!! awesome service , awesome sales people. this was a great EXPERIENCE!! My phone works…read moregreat, the 4G LTE service is dependable.

The absolute most rude and unhelpful people you will ever come across in any business. They are…read morecertified scam artist that try to charge you double or even triple boost standard activation fees and even try charging you for a SIM card that comes in the phone that you are already buying! Look up the Google reviews as well. This place does not deserve your hard earned money in the least. Blah

Very rude and aggressive owner. The girl who works there named laurie was rude and stated "It is…read morenot her job to fix our problem." A problem she created. I had to spend 4 hours on the phone with customer care to get my account fixed because of this girls mistake.