Tony with Border Boxes was such a great help to me today as I tried to hunt down and redirect a misdelivered package. I really appreciate the flexibility and time he took to make sure it was taken care of! read more

Just left there.. The customer service I received from Joey was like I had went back in time to like it used to be. My experience there was nothing short of GREAT in today's world. She didn't have to but she went out of her way to help me and to fix my problem. It's appreciated... THANKS! read more

We just renewed our mailbox. One of the nice features that Borderboxes offers is "rollover"; that is, you're allotted a certain number of packages per month, and any unused will rollover to the next month, on and on until the end of the year at which time it's reset. Originally, I was told that I would lose all packages rolled over (46 accrued this year that would help pad our November and December package allotments, since like most people we receive a lot of packages this time of year) if I downgraded our package at renewal. After I agreed, under duress, to stay on the same tier solely to retain those 46 packages that we already paid for, Borderboxes decided they would refund the $20 and manually credit the 46 packages to our account. I would like to say this is what I hoped they would do, but given past interactions I did not assume that any resolution was forthcoming (beyond me just staying on the higher tier forever to avoid ever losing rollover packages). I am very pleasantly surprised and have upgraded my star rating accordingly. I appreciate Therese LaVoy coming up with this solution. read more

DON'T USE THESE GUYS FOR YOUR FREIGHT! They boast about how great it is for them to receive, unload, and then load your freight onto your truck or trailer for only $15. Sounds good. And, if you can't get there right away, they'll only charge you $5/day for storage. So, I try them out. Well, my phone number apparently was not on the paperwork. They tried the phone book. I'm not in there, but I have family that is. Doesn't matter. They gleefully tacked on those $5/day charges because they have to pay rent on that storage building, you know. I don't think they are in business for repeat customers. Use them only as a last resort! read more