I called Border to replace a blown water tank. Their estimator Mike was onsite in hours and he arranged everything from that point. Warranty, tank pick up, install, city inspection and Fortis rebate process was all taken care of. They had it replaced and working the next day and it could've been done the same day if Rheem warranty support were open later..(eastern hours). Great service. Thanks Border!! read more

Our furnace stopped working in -10 degree weather. Called Border and they were able to send someone same day. Rob Halford arrived on time and analyzed the situation efficiently. He was very personable and explained everything about the problem and the furnace in general. Problem was easily solved and the cost was very fair. Thanks again Rob. read more

Worst AC experience ever!!! They gaslighted my mom several times when she told them she thought there was something wrong with our AC that THEY installed. Finally after continual asking for them to check what's wrongs they realized they messed up installing it. Now we are in the worst heatwave Kelowna has had in decades with a broken AC. If they had actually listened to her we would have had a working AC for the past few years!! read more

Bought a $9100.00 furnace from Border and with it came a free service to our A/C unit. When Border finished the A/C service they said we needed a better service which would cost $390.00 These people need to stop tricking people into paying more money and do what they promised. read more

I would like to share my experience with Border Plumbing and Heating (Finn Road, Kelowna) December 18, woke up to a furnace not running. Called Border since we had a membership with them. Within minutes of technician's arrival, we had a diagnosis! "Due to a memo issued by my furnace manufacture", Border is prohibited from replacing my ignitor due to a faulty heat exchanger. Technician said, far too dangerous and irresponsible as a gas fitter to light my furnace. Did not cap the gas mind you. As such, our furnace needed replacing, cost of $5902.05. (He assured me he could produce a copy of the memo). We scheduled a complete furnace replacement for Dec. 23. In the meantime, I contacted my furnace manufacture seeking compensation. After all, if they issued a stop work order/memo, I should get assistance replacing heat exchanger. Manufacture stated, "no such memo exists". I called Border Technician (left voicemail), requesting he send me his copy of the memo/warning. He called back stated, "in his hundreds of emails, he can no longer find it, but we are still good the Dec. 23, right? We are getting very busy". I kept the appointment. At this point, I thought let's get a second opinion. Knowing there was no such warning by my furnace manufacture, another furnace company arrived, fired up my furnace, completed thorough carbon monoxide test, concluded my furnace did not need replacing. After a replaced ignitor and switch, $400, back up and warm. LESSON- always get second opinion especially when Border has you on the hook. read more

Disgusted with how this company operates. Make sure you get a second quote from another company because they quoted us $6,000 more for the exact same unit instal vs two other reputable companies. When talking to neighbors about our experience we heard horror stories of this company. One of which involved a hot water tank quote that was so high they called another company for a second opinion. And when the other company came to inspect the hot water tank. They noticed that Border had disconnected the wires on their A/C unit while they were there so that it wouldn't work come spring time and they could then gouge them for a new A/C unit. The short version of our story: In summary: 6 weeks without heat, guarantee that the part will fix our unit, part didn't fix the unit, charged us $800 anyway, refused a refund, quoted us 6k over other companies, they then went back on what they said and acted as though they informed us the part wouldn't fix our unit. Disgusting company. DO NOT RECOMMEND. The details of our story: Our mini split heat pump broke down so we called border based off their good reviews (must be written by themselves!). They sent out a technician who informed us we could either replace the whole unit for "7-10g" or replace a part for $400, both would result in a fully functioning unit. So we replaced the part of course. In the middle of winter, we were without heat for 6 weeks while we waited for the part. Border seemed to have little sense of urgency with our issue. They dropped off 2 space heaters and that was about it. When the part came, they installed it. Charged us $400 for the part and $400 for one hour of instal. The unit still did not work and was exactly the same as before the part was installed. They still charged us $800. We then had to replace the unit. Even though we were assured by two different technicians that the part would completely fix our problem. Before getting Border to instal a new unit we decided to call around because 7,000- 10,000 seemed way too high. We found a two reputable companies that quoted under $4,000 for instal and the unit. Talk about robbery from Border! We requested a refund for the part and they were both rude and unprofessional towards us, making us out to be the bad guy. They insisted that they informed us that the part would likely not fix the unit. However, we had two technicians from Border directly tell us "this part will be all you need to fix the unit and it will be fully operational after this part". I highly advise you look elsewhere. read more

Tyson the technician that came was very helpful and professional. He explained my options and the cost before doing anything. WE have had problems with our furnance a couple times now but this was the first time it was actually explained to me. He was very friendly made you feel like a friend then another customer. I would highly recommended! Will be using Border Plumbing again read more

We are so glad we called Border to service my mother's heating and air conditioning. The dispatcher was very nice and the service man, Jeff, was able to come quite quickly. Jeff was friendly, professional and helpful, eager to give us great service and had a few good suggestions to save us money. We were so happy we bought the long term service plan. Highly recommend! read more

I wish that I had read reviews before hiring this company. They charged me 65 bucks to come out and LOOK. (I could have sworn the lady told me if we hire them that 65 would come off the other) That was five minutes. Than after that they quoted 6 hours and ended up with a 900 dollar bill for THREE hours of work. DO NOT HIRE THIS COMPANY. Good work....INSANE PRICE read more