Fyzical El Paso on Loma de Sur Dr. My loved one was recently…read morediagnosed with GBS, so physical therapy is essential for his recovery. The clinical staff here is patient, caring, and very professional. The facility is clean and equipped with excellent tools that genuinely support high-quality treatment. Unfortunately, after our fourth visit we were told our insurance was not covering the sessions. I explained that we had an approved referral and requested time to contact Tricare, as similar errors have happened in the past. Instead, I was told the billing was correct and that we would need to pay out of pocket, even with a discount. When I contacted Tricare, they confirmed the claim had been submitted incorrectly and explained the proper steps. After I relayed this information, the billing manager agreed to resubmit the claim, though the interaction felt tense. Because of this issue, despite having approved visits from October through March, we were only able to use three and had to cancel the rest. The actual treatment at Fyzical was excellent, and had we not encountered this billing problem, we would have gladly continued care there.

Everyone here is very friendly & always so kind. They are 100% on top of cleaning & sanitizing…read moreright now with COVID. When I was being evaluated, the gentleman was very knowledgeable and very thorough with explaining things to me. I love that it is set up like an actual gym. They are very flexible when setting up your appointments and even having to reschedule. I definitely recommend them!

Hollie Pagone is highly knowledgeable on improving the pelvic floor muscles. She explains in detail…read morewith easy to understand terms. She listens to your concerns and addresses them accordingly.

I'm very pleased with this facility! Very clean, professional, and seems to have the more up to…read moredate equipment to offer better quality care. Initially, there was some miscommunication between my case manager, myself, and one of the staff members regarding the authorization through Tricare. So unfortunately that left to some issues and stressed me out more than I expected. Thankfully, they were being patient and offered to keep my appointment as long as the authorization was straightened out prior to that time. I have been enjoying the type of care offered to strengthen specific needs, such as my reading fatigue. Definitely didn't expect there to be treatments for that so I was very impressed! They can also care of my physical therapy needs to get back in Army Combat Fitness Test shape which is even better!

Mr. Kevin Mark is absolutely wonderful. He is knowledgeable and makes sure you get the proper…read moretherapy for your needs. He is kind, attentive and extremely professional. Albert who is also working very close with Mr. Mark is also fantastic. Everyone in the office is professional and friendly. The office and all equipment is very clean. I would not hesitate and will refer anyone who is in need of physical therapy. Thank you to all of you.

Dr. Cazares and staff were very professional and friendly. I went into his office because I was…read morehaving back and neck pain. First adjustment and it has made a big difference. I have better neck movement and my lower back feels so much better. If you are concerned because of COVID, the office was clean, staff were wearing their mask, cleaning after each patient. I would definitely recommend!

Visiting my hometown and was suffering with neck and lower back pain. Was able to go in as a…read morewalk-in. Staff was very friendly and professional. Dr. Cazares recommended a neck massage and then an adjustment. He also worked on my lower back to loosen some of the tension. He pointed out the muscles that were tight and needed to be stretched. Great experience overall. Walked out feeling great and taken care of. Definitely recommend him as a Chiropractor.

I hate any social media and I am immensely private, but I had to say something…read moreI canceled all future appointments with this company because I missed two and didn't think I could keep that appointment. I honestly felt badly and it wasn't ok to just not show; HOWEVER the response I received is that I had already been cancelled due to "non-compliance" and "if I need anything don't hesitate to contact us! "With the exclamation. I let them know that I don't have to do a GD thing except stay black and die. No patient has to COMPLY and put up with passive aggressive exclamation points. I am a successful therapist in private practice. I would NEVER say they have to COMPLY. If anything I would express concern and enquire if there was an issue that could be addressed to help them make the appointment. Maybe they aren't completely satisfied with the service. Or maybe they have PTSD and Parkinson's LIKE ME and don't sleep well which makes it difficult for them to get up early. And maybe they are embarrassed and don't know how to convey this because people will say cruel, ignorant, and insensitive things. And maybe trying to do exercises and following the direction is difficult due to feeling like your body is portraying you. In essence, I had to really think about what I was doing. I guess noone there understands how much mental effort it takes to get your body to comply with Parkinson's,MS, etc. And for kickers I had to be redirected on how to exit. Because I was that confused Point is and I know no noone really cares about customer service, but you build a business by building relationships. They may have the best services and the most qualified employees, so I wouldn't want to discourage anyone from going there. The only thing I will say is you never know where someone is or what they are going through. I am a vet and my body is falling apart. People don't understand or care what we put our bodies through and not just from war. Then we deal with services that show no empathy and make things worse. Look up how many vets kill themselves everyday. There are paper services out there but they are often manned by cruel people. Our community is really hurting and some more than me. It's heartbreaking. All of this could have been managed with some curiosity. So the next time a vet comes with a similar or different issue, I hope they show a little bit of concern about how what may seem easy is incredibly difficult to do.... To include "Complying". That is what I "need!"; absolutely heartbreaking.

Spine and Rehab and Harry Koster are the best, by far of any physical therapy clinics/clinicians…read moreI've ever experienced. I have suffered from back pain on an off for many years, but a recent severe episode of back pain required a spine specialist with extensive experience. I was referred to Harry Koster (Spine & Rehab) and have now been to two sessions in the past week. The new patient on-boarding experience was very professional and thorough. The entire staff, from the reception desk to the admin folks who processed my insurance paperwork were friendly and efficient. My appointment started right on time, which I really appreciate in an era when doctors and medical practitioners don't respect patients' time. I came from a half-hour away, and appreciated not having to wait an hour in the waiting room. The drive is worth it. I never select medical care providers by "convenience". My health care is worth an extra fifteen minutes of drive time. My experience with the entire staff was exceptional. The entire staff exceeded my expectations, and especially Mr. Koster, who took his time with me to explain my condition and how to improve it to relieve my symptoms and to help to prevent future flare-ups. Mr. Koster is McKenzie Method certified, a distinction that distinguishes Harry Koster, PT, from other physical therapists that do not have that certification. The McKenzie method is a long-time trusted method to treat and prevent back pain. I'm happy to report that, thanks to Harry Koster, I'm on the road to recovery, with noticeable improvement within a week of the onset of my back (lower lumbar) pain.

I checked out a few different physical therapy clinics before choosing Thrive. The entire staff is…read moreso helpful and sweet. Recovering from surgery is no picnic, and it helps so much to be working with people who genuinely care about me. Mari, the wonderful woman at the front desk, was the first person I met. She smiled and greated me pleasantly. She is always extremely friendly when I come in for treatments. Danny, the physical therapist and owner of Thrive, is professional, warm and cares a great deal about his patients. He is encouraging and supportive, and pushes me to accomplish the goals we set. My appointments always start on time and I receive a lot of personal attention. Orlando, Arturo and Jiselle, his assistants, are all amazing and they do everything they can to make sure I'm comfortable. Working with this group of people has made this, otherwise traumatic experience, a lot easier for me.

There is no way that I can make enough positive comments about Danny Gonzalez, the Physical…read moreTherapist and owner of Thrive Wellness and Rehab. From my first encounter some months ago on the phone to my initial evaluation, it was apparent that Danny and his entire staff were very sensitive and professional in how they treated patients. After evaluating me, Danny laid out a plan for intensive therapy. Progress was slow at the beginning but after much perseverance, both on my part and that of his staff, I was pain free. And have remained that way ever since. More recently I injured my neck and was treated by his associate Hector. Hector is also a physical therapist who incorporates some different techniques in his treatment. He practices traditional PT but in addition, uses "dry needling". Again, the professionalism and caring I experienced with everyone at the clinic was over the top. And once again after some intensive work with Hector, I am good as new. If you need Physical Therapy, I recommend you ask your PCP or Orthopedist to refer you for treatment at Thrive. Yes it is bit of a drive but worth every minute it takes to get there.

A Love Letter to the Wedge--and the Amazing Infante Hand & Rehabilitation Team…read more Two years ago, on Memorial Day weekend, I took an unexpected nosedive over a rogue flower pot. What followed wasn't a slapstick comedy moment but rather a painful plot twist: a shattered elbow, a dislocated arm, and a torn ligament. Ouch doesn't even begin to cover it. What I didn't know then was that I was about to embark on a two-year journey of grit, healing, and more than a few laughs--thanks to the phenomenal team at Infante Hand & Rehabilitation. Enter the dream team: Art, Adam, and Teresa--aka my occupational therapy superheroes. From day one, they brought their A-game. These folks don't mess around. They pushed me (with just the right amount of "you've got this!" force) to regain function in an arm that originally resembled overcooked spaghetti. Their therapy sessions weren't just effective--they were entertaining. I never knew recovery could involve so much creativity, sweat, and the occasional "Wait, what is this exercise supposed to be?" moment. Special shout-out to the wedge and the table--my personal favorites. (I vote we retire the wedge like a sports jersey. It's earned it.) And let's not forget the techs--equally fantastic, endlessly encouraging, and always ready with a good laugh or a kind word. They made me feel like part of the family, not just another patient on the schedule. Honestly, I spent so much time there I could probably train staff or prep clients, if they asked. Between chats with the team and bonding with fellow clients, the hours flew by. Healing may have been the goal, but connection was the bonus. As I walked out the doors for the last time, I felt a mix of joy, pride, and a little sadness. You don't spend two years with such incredible people and not miss them when it's over. If you're reading this and facing your own mountain of rehab--listen up: Commit to the process. Do the work at home and at therapy. Let these pros guide you. They know just how far to push you, and they'll cheer you on every step of the way. To the entire Infante team: thank you. From the bottom of my once-broken but now-strong arm, thank you. You've made a lasting impact--and not just on my elbow. Choosing Infante Hand & Rehabilitation is the right move. (And trust me, I now have the range of motion to make all the moves.)

Very organized and clean. Personnel are helpful and kind as they work on your hands. I am beginning…read moreto heal.

I can't say enough good things about Christian, the one who checks me in every visit. From the…read moremoment I walk in, Christian is always friendly, welcoming, attentive, and genuinely caring. He takes the time to listen, communicates clearly, and always makes sure my questions and concerns are addressed. What I appreciate most is how understanding and respectful he is. Whether I need to make changes to an appointment or choose to decline certain services, he is always helpful, accommodating, and never makes me feel pressured. His kindness, professionalism, and genuine concern for my health and well-being truly stand out. The chiropractors are also excellent--professional, knowledgeable, and dedicated to helping their patients feel better. The entire office creates a positive, comfortable environment where you feel valued, heard, and cared for. Christian consistently goes above and beyond for patients, and his hard work does not go unnoticed. Honestly, he deserves a raise! Employees like him are hard to find, and he is a huge part of what makes this office such a great place. If you're looking for a chiropractic office with outstanding customer service, compassionate staff, and excellent chiropractic care, I highly recommend this practice. Christian and the team make every visit a positive experience.

The staff and dr are great. Very friendly service and accommodating. I look forward to seeing…read morethem in the near future