On February 6th, we had our septic tank professionally pumped. Shortly thereafter, our plumbing…read morebecame clogged. On February 11th, we contacted Murray Plumbing and Electric to snake the drain line located between the two bathrooms inside our home. On Friday, February 13th, my husband took time off work to meet your technician, Zac. He explained the issue in detail. Zac proceeded to snake approximately 10 feet into the line, removed some grease, confirmed that everything appeared to be flushing, and then left. The service call lasted approximately 10 minutes. We were charged the $89 service fee plus $195 per hour, totaling $284. Unfortunately, the clog returned almost immediately, leaving one of our bathrooms completely unusable. It is unacceptable to pay $284 for what appears to have been a minimal and incomplete service. I contacted your office and spoke with Jenny through your call center. I clearly expressed my dissatisfaction, explaining that the technician did the bare minimum and failed to thoroughly clear the line. I also stated that I expected a higher standard of service based on your company's reputation and reviews. Jenny assured me that you would send another plumber at no charge to correct the issue. On February 18th, Ozzie and his trainee arrived. Ozzie was professional and informed me that the $89 trip fee would be waived, but we would still be charged $195 for the service. I explained that our funds had already been depleted after paying $457.60 to have our septic tank pumped and an additional $284 for the initial snaking service that did not resolve the problem. Even Ozzie acknowledged that Zac likely only cleared enough grease to temporarily relieve the blockage, which would explain why the clog returned so quickly. Ozzie then connected me with Missy, the manager. At that point, we were informed that the issue was being attributed to the company that pumped our septic tank, despite the clog clearly being located between the two bathrooms inside our home -- not in the septic tank itself. We were then told that because the septic tank is allegedly full again, your company cannot snake the line. This situation is extremely frustrating. We have paid significant amounts of money and still have an unresolved plumbing issue and an unusable bathroom. We expect a proper resolution and accountability for the incomplete service that was initially performed.

OVER PRICED ! 759…read moredollars for moving 2 outlets, took 3hours. service fee doesn't even go towards the job. And no finance available under 1500 which I did not find out till after. Gentleman was nice but had to do a store run and I had to pay for that time he was out shopping. NEVER AGAIN, OVER PRICED !