Everyone who works there is customer friendly and the professionals are wonderful. The eye…read moreexaminations are thorough and you get quite an education while it's going on. You get great help choosing frames, too.

Awesome staff and Very freindly and helpful And the doctor I…read morehad was amazing she helped with all of my questions and very down to earth and very clean offiice they girls up front were amazing as well

Prices for one thing! Even with my insurance eye allowance I ended up having to pay $200 with some…read morefeatures having to give up on! The staff was pleasant but I didn't feel the professionalism that I'be felt in the past with other ophthalmologists! I don't know if the eye testing has improved to eliminate steps that I've gone through before or if it's a lack of being thorough! I have to tilt my head down to see captions on tv properly at top of my lenses!

Despite giving them my insurance information weeks ahead of my appointment, they said they couldn't…read morefigure it out, and I was forced into an ultimatum: Pay out of pocket and submit the claim to my insurance or don't have the appointment. I then paid out of pocket, submitted it to my insurance. Then trying to get them to refund the difference in the bill due to the in-network discount has been like pulling teeth. Multiple calls from my end. No call from them. Countless time on hold, and I have had to explain the problem over and over. A miserable experience.

***UPDATE SEE BOTTOM…read more I went to the Dover Center in December - While I was on vacation - so I didn't have to use time off from work! I saw one of the Doctors. THE POSITIVES: The assistants who do your initial eye exam (not sure of their title) ie. "Cover your eye & tell me what the letters are that you see" are always super sweet and so are the front desk associates. THE NEGATIVE: The doctor that I seen. First the lady comes in followed by an associate who doesn't even speak nor is she introduced. I have been having tearing out of my right eye for months and I explained that to the doctor - it was abnormal and I was at the point of having to keep tissues to wipe my eye constantly as it was getting worse. The Doctor insisted nothing was wrong with my eye and that perhaps she could prescribe me some eye drops for allergies but she saw nothing. Her initial look through of my eye was apart of my normal exam. After stressing to her the severity of the issue and the gradual increase in tearing AND that a bug subsequently flew in my eye possibly making it worse she made no attempts to look at my eye further and determine the cause of the issue. Is it really allergies? Is it dry eye and my eye is exerting additional tears to supplement? Or is it something else? Who knows because she made no attempts to figure it out. She came in with no pleasantries which is fine if you want to get down to business but I realized in the end her only intention was to get in and out to her next patient - they must have really tight bookings to my detriment. I did a survey after the appointment and described my grievances but of course no response.. The front desk associate apologized though - as I mentioned they're professional. TODAY: 2 months later guess whose eye issue escalated *raises hand* - MINE. Now instead of just tearing, the tearing first of all has escalated to non stop, my eye is stuck closed in the morning when I wake up and I have cases of blurred vision in the morning and blurred vision from time to time through out the day out of the one eye. I had to call the emergency line and leave a message on Sunday because of the severity when I woke up and thankfully the on call Doctor which happens to be someone different than whom I saw at the appointment called me back in 3 minutes. I was very appreciative as I didn't expect to be called back especially not that soon. It was 7:30 in the morning and as a result or that kind of professionalism I will be giving this place one more shot. I hope this proves to be fruitful. My issue is that I now have to use 2.5 hours of sick time from my job and pay another $25 co pay for something that should have been handled in December. Come on now - not fair - I was proactive - and no one tried to make it right with the survey I submitted. A simple apology would have sufficed. ***Update - Yesterday's experienced was completely different. The front desk associates and assistants who do your initial eye exam were amazing per usual. I was able to speak with the person who overseas the customer service reviews and she was understanding. She realistically has to do research to determine the root cause of my concern so without taking sides she apologized for my individual experience which I appreciated. The Dr. I saw this time also stated he didn't see anything abnormal with my eye even though my symptoms escalated (thank God) but the difference is he actually looked (again to be fair the other doctor looked but it was a routine eye exam look not a look that pertained to the issue I expressed with excessive tearing) and he addressed my concerns answering my questions and explaining some potential causes in the environment and with the work that I do all day. I left with an understanding and that was absent my previous visit. All in all I wont hold this entire place accountable for 1 - 2 ppl (I also had one other experience a while ago but ill leave that one alone). Things happen I felt yesterday they made it right with the exception of me having to pay a $25 co pay and use sick time to come back in. Thank you

At 62 years old, I can honestly say an appt. at the Smyrna location with an MD not OD was the most…read moreembarrassing experience of my life. A doctor from the Dover location suggested I see a "specialist" at the Smyrna location, for excessive eyelid skin. She gave me eyedrops

They have excellent customer service skills and are very kind and greet you with a smile they were…read morehelpful with all of my needs Dr Hohmann was great she explained everything to me very kind and friendlyit was one of the best experiences I've had I highly recommend them i am so glad i picked their office to go to

I will no longer go here for my eye care needs. I went in for an eye exam in November of 2021, like…read moreI do every year with this provider for the last several years. Exam went well but when I went to buy glasses, I was suddenly dealing with a "car dealership", at least that is what it felt like. I was told my glasses were over $800 after my insurance. I have paid between the High $200's to the upper $300's for years. After I objected, the price suddenly came down to the High $200's. I didn't appreciate that at all. I got a copy of my prescription and bought my glasses elsewhere. Then today, I show up with my daughter for her 8AM appointment, that has been scheduled for a year of course, to be told that her appointment has been canceled and rescheduled. She missed school in the morning and I took off of work in the morning for this appointment. The soonest they could "squeeze" us in was 11AM the same day. So I could drive home a half hour each way or hang out for 3 hours. Way to go...one mistake, o'kay. Two mistakes, and you could have done more to accommodate the mistake but didn't seem to have any interest in that. I guess you have plenty of business and you are not concerned. Not happy since you changed to Simon Eye and I will not be back. I am making an appointment for myself and my daughter elsewhere.

Avoid this office. Had exam here and the glasses made at Lens Crafters and the prescription is…read moredefinitely wrong. I've been back to Smyrna office for a troubleshoot (what they call it) only to get told I have to schedule an appointment with the original doctor. Why didn't they just say that in first place. Its taking weeks for My Eye Dr to take care of it and you can only go through the dr who gave you prescription. Never again.

From the owner: MyEyeDr. is your trusted community doctor providing the best in vision health care and the best…read moreselection of eyewear. We welcome all insurances.