It's not a firm five stars but was close. The hotel was clean, service was good and if you're a platinum or above member or you paid for lounge access... the M lounge was spacious. The knocks... 1) did find some hairs in the corner of bathroom. I wasn't looking for it, but it was obvious enough. 2) on Wednesday the M lounge attendant was rude or frantic. Other days and in AM they're great. 3) the food was same as all other lounges but some offer complimentary beer and wine. Don't drink so I didn't care. Overall, impressed and would recommend this location. read more

We stayed at the Burlington Marriott for one night and, unfortunately, that was enough. We usually choose Marriott when traveling and have consistently good experiences, but this location did not feel up to the brand's usual standards. The room itself was mediocre, and several of the outlets didn't work, which was frustrating when trying to charge devices and get settled. We also tried the breakfast buffet at their CHOPPS restaurant, and that was another disappointment. They offered a full spread scrambled eggs, bacon, sausage, frittata, oatmeal, a fruit and yogurt bar, bagels, toast, croissants, and an omelet station but most of the hot food was actually cold. The only thing that really stood out in a positive way was the made-to-order omelet station. The pool area was another letdown -- the pool itself is actually pretty large for a hotel pool, but it didn't feel very clean, which made us hesitant to use it. Overall, between the underwhelming room and the poor breakfast experience, this isn't a property I'd choose to stay at again, especially given how reliable other Marriott locations have been for us. read more

For a property that has this much business and movement - they do very well with cleaning and property management. Their restaurant had decent prices and good selection. It was situated with a beautiful outdoor seating area with views. The rooms were clean and spacious. The sliding glass bathroom doors were awkward and not properly installed. Our door did not open all the way. Other than that - everything was great. read more

We had a decent experience. John and Monica at the front desk were very helpful. As a titanium member of Bonvoy, the perks are decent. Breakfast buffet for 2 daily. Denise at the M Lounge and dining area was awesome and always helpful. The M Lounge is typical. Nice area but not much to offer but drinks, fruits, snacks (like granola bars). The hotel room was decent. A bit rundown but nothing to complain about. The AC in the room will let you put it down to 66 but it will never get that low. The room gets warm after showers and for some reason, while sleeping at night. Our shower got clogged and they were quick to fix that. We had the room serviced daily for fresh towels and clean room. Housekeeping did a wonderful job. Parking is free and that was a huge reason I booked here. Kudos to John (which checked us in), Monica (front desk and always so kind), and Denise (very attentive server). I would recommend staying here for the decent price, great service, free parking. read more

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All experiences have been good with the Marriott in Burlington. We have stayed in their rooms, enjoyed chopps, and they have the best Mother's Day Brunch! read more

This Marriott was perfect! The location was excellent close to everything and very convenient. Clean, comfortable, and exactly what I expect from Marriott. Would definitely stay here again. read more

Amazing Experience! We got a pool pass for my daughter and a few friends for her birthday. Thanks to the welcoming and friendly staff, my daughter had the absolute best day! I was very impressed by the pool area. it was well stocked with towels and very clean. We also loved that there was excellent food from the kitchen as well to fill hungry tummys after a long swim. We had the best time and would absolutely recommend you take a visit! read more

Over all good stay here. Room was good and the staff was great! My only issue was the M lounge. Nothing really in there and it was overall disappointing. The food here was good and if I'm back in Burlington I will certainly stay at this location. read more

I was super worried I made a mistake staying here even though I had confirmed they no longer were under construction, but the room I was first put in still wasn't quite ready. Putty around thermostat with a weird caustic smell coming out of it when it was turned on. They fortunately were able to move me to a new room but that floor looked like I was in the middle of construction zone with blue dry wall tape X's on the doors and a massive set of construction items in the corner of the floor right as you exit off of the elevator. It also was a pseudo ADA room with the counters low and doorless closet with a super low hanging rod. I was going to check out swimming in the pool but a friend convinced me not to as she told me about her getting something when she used public hotel pools, since you don't know how well they maintain things. Based in the rooms status I decided to pass this time. I at least did enjoy their Chopps restaurant this visit. read more

Stayed here for one night on a trip to see Salem and outlying Boston area. Needed a convenient, comfortable hotel, which this got mostly... Burlington as a suburb of Boston is decently dense with a decent amount of shopping, dining, and closeness to other attractions (though you will need to drive). Good thing this hotel has plenty of free parking and relatively accessible from the freeway. Also, a bit secluded so semi-privacy. The lobby is decently spacious, right next to their restaurant. Front desk staff was courteous enough, though overwhelmed at times (there were a few tour groups staying). Was fairly busy and noisy fairly late at night so beware. The hotel is not very tall so elevators don't take too long, but it's fairly large so you may have a hike to your room. The rooms are comfortable enough, seems renovated not too long ago but also not new new. Fairly large though so won't have any issues with space. Bath is decent size for 2 people / small family. And large screen TV. No issues with internet or other amenities. Breakfast complimentary for elites, and it was a decent hot buffet that was fairly busy. Nothing outstanding, but not terrible either. read more

Experience was ok. Our room hadn't been dusted, I am sure no one had stayed there for a bit. We had to ask for toilet paper because they didn't supply any the next day. Room service Menu was not up to date. Not a lot of food places round the area. Internet was good, however we couldn't print, something was wrong with the printer. The lady in the front had to help us. read more

Follow-up on my review... Breakfast is served here and the bar is open. The breakfast is crap with workers cutting drywall behind a drape that does not block dust from the food. The lamp in the photo is to show the bandaid used to resolve the broken fixture above the mirror. This place is over priced for the quality purchased. The fact that no one from the hotel has responded to a negative review speaks volumes! Stay away and use your money where u receive the value you pay for. read more

Boston Marriott Burlington - Paint falling off the ceiling. Needing a lamp in the bathroom as this place is so dark. - Hotels Near Me - Burlington, Massachusetts

Nice and beautiful hotel. There is a refrigerator inside room though. Restaurant inside hotel. Ample parking. No free wifi though. read more

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Check in and out was splendid. The desk people were very nice, helpful and pleasant. This is an old hotel except for lobby. The room was okay and enough space with a small couch. The shower was good. Must say the water got hot/warm fast especially since it was 24 degrees. Ample parking lot. The bed was not good. It had fitted sheets that came undone the three nite stay. The price was very good for a weekend stay. We attended a party here and the catered food was great! They attended to our needs without hesitation. I must say the hotel restaurant"Chops" for breakfast was out of this world. The omelette person made my day! Overall our stay was amazing. read more

We had an excellent stay here at the Boston Marriott Burlington. The swimming pool was excellent had great water pools to swim into it had good beds it had excellent TV service we had a great time in this hotel. We spent 10 or 11 days are 14 state trips so we stayed in 10 or 11 different hotel so this was a pleasant surprise with some of the other ones that we stayed in so this was a great hotel with nice services and a nice swimming pool that my children enjoyed and it was in a convenient location read more

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I'm staying at this Marriott as we speak. It's old, smells moldy and the room is very small. Don't bother requesting anything via the app because they don't pay attention to requests. They say they do but they don't. I had re-request towels and pillows like 3 times. Also, the hotel renovations are dated and pretty much it's lipstick on a pig. See attached picture from the bathroom. I also requested a fan because the a/c is so stale and housekeeping had no idea what I was talking about so I had to ask for that again. Also, you can hear everything in the hallway and the internet is terrible and an extra 18.00 for premium internet! Don't waste your money! Stay at the Hampton Inn in Woburn, it's so much nicer!!! read more

Boston Marriott Burlington - The gross toilet leak! - Hotels Near Me - Burlington, Massachusetts

Prepare to be nickel & dimed, and to hear anything happening in the hall even if very low tone conversations.. Restaurant is a joke for breakfast. Opens late, limp flavorless food, paper cups, and up charge for simple fried eggs!? They literally do nothing for you and and still highlight the tips on the bill?? Not open for lunch. No in room dining. No breakfast menu just a very bland buffet you'd find in a hospital cafeteria. Stay somewhere else. read more

Overall old, rundown, poorly cared for hotel - that charges premium prices for a room; Rooms smell moldy, and is noticeable as soon as you walk in the door; Sticky floors while walking on the tiles; Excellent shower water pressure & water temperature; Worn, dirty, stained chairs that I would NOT sit in. They are gross!! Why not swap them out w/ new chairs? Hey manager - would you have your mother, grandmother sit in these? Answer is NO - so why do you thinks its OK and acceptable for paying ($275 room rate) guests? No trash can liners for trash cans which is DISGUSTING! think of the vile crap people put in the trash cans; Marriott wants to save half-a-penny on liners, and just have careless maids wipe out the trash cans. GROSS!! WHY?; Shower flooded the floor near toilet each time I used it; Bathroom faucet handle pops loose and sink does NOT drain properly - so you can watch your toothpaste and spit sit in the sink awhile; Why would maids NBOT report this to maintenance when they clean the rooms?? I'll tell you why - they don't give a crap!; M-Club is a joke, has only snacks, no breakfast, no evening light snacks; Is useless!!; Mattress is in bad shape, no fitted sheet on bed, so sheet is all over the place when sleeping; read more

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Its a fairly large hotel in a great location. Some of the furniture is dated/scratched and a/c clicks on/off to often but stay was ok.

They are remodeling: there is no lobby; no restroom on the ground floor (closed for service); restaurant spotty- closed at lunchtime (for renovations); no hot water in my room (shaving with cold water is like grooming at a campsite). The breakfast buffet is a joke: $19 with just two warm proteins: tired turkey sausage and congealed scrambled eggs. There are bagels you can toast yourself but no smoked salmon, onions, capers. The 6:30 am coffee in the 'lobby' starts sometime after 7- a Starbucks is a mere 16 minute walk distant. There are no maps of the Burlington Mall. "You can take an Uber sir." There is no room service of course. There is no maid service. There ARE other hotels in the area. read more

We've stayed at Marriotts all over the area, but this was my family's first time at this hotel. It's an older hotel with many updates, in an area with a lot of businesses. The lobby is pretty grand, open to the dining area and the ballroom, but there isn't a convenient place to park and check in. At check-in they let us know that no one would be entering our room once we checked in, so there's no housekeeping service. I'm glad they let us know when we checked in so we could prepare, but there wasn't a good system for taking out trash or getting fresh towels. The room was very small, with two queen beds, a chair, desk, mini-fridge, and closet. There was a very large TV, which was already on and playing music when we got there. There are convenient spots to plug in your Roku or Firestick device as well. There are many channels on the tv, and easy ways to watch YouTube or Netflix, but we couldn't get NESN. Breakfast is served at the hotel, but not included in the price. There is no microwave in the room. The sink is in the bathroom, with no makeup mirror, making getting ready a challenge especially with a full room. There is no fan in the bathroom, but it didn't fog up too much after using the shower. There is a frosted, barn-style door leading to the bathroom that doesn't close tightly or lock, which was awkward. The shower has containers of shampoo, conditioner, and shower gel with pumps. Overall I'd say the hotel is about average. The bed was comfortable, but it was inconvenient to not have housekeeping services. It was also a bummer to not be able to watch NESN, and to not have breakfast included. Not my favorite hotel stay, but not the worst. read more

cathrine was so helpful and pleasant. Her smile and sense of humor made my day. i def will be staying here again.

Have stay at the hotel for lots of new years party this year iwas pretty bad way under staff they didn't know about the package deal no crowd what has happen to the holtel even the breakfast buffet was below what it was be fore all the staff is very friendly an helpful but s The charm was gone read more

Stay away!!! I had no choice because it was part of a team block for my son's tournament. Never again!! Only pros was the water pressure and temperature of shower. I was willing to look past the broken ice machine and peeling paint in bathroom. But it kept getting worse as the stay went on. Hallways so humid and ac in room itself wasn't much better. Mini fridge had water in it and drinks were barely cold. Shower drain was filled with rust. Beds not made, zero toilet paper in room, toiletries not replenished, housekeeping just emptied the garbage cans, which by the way, for some odd reason this hotel doesn't use liners. Two washing machines for entire hotel. After waiting an hour, to find out one washer is broke. Go to front desk to be told it's been broken for months now and I should be happy they even have one that works because most people only stay one night and Marriotts don't even have washers anymore. How about you put a broken sign up and get it fixed and do not affiliate yourself with a tournament hotel full of people with one washing machine. Hotel system went down during stay and everyone had to get new key cards, then my mobile key on my app never worked after that occurred. But the last straw was the bug crawling in the sink, gross!! read more

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No stars if possible!!! Went to a baby shower this past weekend and the room adjacent to our room was hosting a concert! The pounding of the bass was deafening through the walls to our room. I'm absolutely disgusted! Three people left the shower early because the noise was too much. No one could enjoy themselves and I felt terrible for the couple expecting the baby. They plastered on fake smiles even though they were incredibly disappointed as were all the other guests. The manager was not helpful and the event coordinator said she had no idea the party was going to play music!! Bull crap!!! She knew!!! There was a stage set up for a musical event!! She's a liar! I could see in the room when I walked by. Will never recommend Burlington Marriott. read more

Beware. Customer Service reps are robots and simply stating the big company policies and have zero regard for the human customer.

Stayed 3 nights for Soccer event in Boston area, May 24-27, 2024. Charged twice for billing. I paid for 2 rooms for the entire family and was double charged, myself and my son in law. My credit card was compromised somewhere along the line with 7 internet charges to a credit card not even used at the hotel. Attempted to reach Marriott to resolve the issues and this is impossible. Cannot contact accounting, all other contact numbers are AI generated and loop back to same topic page. With or without a BonVoy number, makes zero difference. This is why I hate Marriott and rather a Hilton property any day. read more

For the amount my of money they charge for a room...... while every staff member I met was cheerful a fun helpful there are a few issues. I have stayed here four times now and the ice maker on floor 8 has been out of order every time! The snack bar for 'elite' members is not kept usable throughout the day so a quick juice or snack has to be bought in the lobby. The menu in Chops is very basic. Not sure I'll stay here next time. read more

Do not recommend. Booked this for a weekend to have a nice staycation, got there to check in only to find out nothing advertised was open. The restaurant (Chopps) is closed. Starbucks is closed. Pool and hot tub aren't available. I checked in, then checked right out, telling the front desk why. The woman didn't say one word besides "you're checked out." Two days later I got a fraudulent receipt saying I had stayed there all weekend and checked out at 9am that Sunday. Completely untrue. I called and explained the situation and was completely blown off and told that I would not be allowed a refund despite the false advertising. This was declined by Ashley. Multiple times. Despite me never having stayed and pointing out the false advertising, as well as the fraudulent receipt emailed to me. The condition of the hotel doesn't seem very up to standard, either. Everything seems pretty old and not as clean as they claim. Do not recommend. There are much better places to stay in the area with excellent customer service, cleanliness, and fantastic amenities. read more

Solid hotel in the middle of all the Corporate hubs. There are a few hotels closer to my work, but it's not a Marriott. This location is currently remodeling the rooms in their hotel. I was lucky to get one! I also loved the Marriott rewards floor for their elite members. The hotel has cute perks such as complimentary bottle water, fresh lemonade, and cookies in the evening. There is a little market located next to check in as well. My rate included the buffet breakfast, which was great! You have the option to order a customized omelet in addition to the buffet options. The hotel has a shuttle that will take you pretty much anywhere within a 2 mile radius. I tried this out one night, which was fabulous! read more

This hotel is horrible. The rooms are old, closterphobic and dingy. The toilet in our room made a long, loud high pitch noise upon flushing. When I complained to the front desk - she said she would have maintenance check but no one ever came so we just dealt with it. I am a TITANIUM member and was not even offered a different room or any type of compensation for the horrible experience here. read more

I've stayed at this hotel once, after my consistent stays at the Boston Marriott Newton. I find it to be a lot better! The rooms are fresher, have better looking furniture. The lounge has really good food like breakfast burritos and quiche, not your typical scrambled eggs from a box. There two different gym rooms, one for cardio and one for weights. They also do have a pool and jacuzzi for those who are interested. There is a restaurant in the hotel that gets a decent crowded, and I think it's because they hire a real live band some days of the week. Overall I would stay again! read more

The lobby and elevators smelled weird and the dining food just wasn't anything to run home about so i would put a three star but the bed made up for it. SO COMFORTABLE! Rooms were clean and up to date with technology. Huge tv that allows you to use Netflix and Hulu. The showers were modern and had enough space. Everything was so sleek. Keurig stocked in every room with both tea and coffee. read more

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I did not like the layout of the room. There's a connecting door, which I hate; I can easily hear the housekeeper next door, neighbor's alarm, and neighbor zipping luggage. The space in the closet to hang your clothes is shortened by a shelf. I wear petite pants, and my pants are not able to hang fully in the space provided. I did manage to hang them in a thin closet next to the open space (see photo), but I can only hang 4 pairs of pants comfortably without knocking into the mounted iron (took out ironing board). I believe the shelf is meant to serve as your luggage rack. However, my 26" spinner is unable to fit lengthwise in the space and hangs over the shelf. In addition, your clothes will drape over your luggage since there isn't enough space. Thankfully the hotel has luggage racks available, and this took approximately 40 minutes to be delivered. During this time period, I should note the WiFi went out twice. Thankfully I don't pay for it as a Marriott Rewards gold member, but I would probably be mad if I was paying. Because of the layout, delayed delivery, and WiFi, I started this review at two stars. If you have concierge lounge access, I highly suggest only obtaining the hours of the lounge from the lounge staff. I called at 12:05AM (ok, I am a night owl), and the guy who answered said the lounge was open for breakfast from 630AM-1030AM. I arrived a few minutes before 10AM, and the attendant asked what I wanted before she started putting things away. Puzzled, I asked what time the lounge closed, and she said 10AM. She was very forgiving over the misinformation (sorry I did not get the guy's name!) and started with things I didn't want, e.g. oatmeal. That was very nice of her. I think Marriott should either give you a card/slip of paper with lounge hours or copy Hyatt, who prints the hours of operation on the key card with lounge access (even better!). In addition to the amiable staff, food was not too bad. The first night's appetizers consisted of egg rolls, something wrapped in phyllo, and cheese rigatoni with garlic bread. The second time I went for appetizers, they were meatballs, bruschetta, etc. Appetizers are from 5:30-7PM. Each night had fruit, cheese, and veggie trays. I should note wine and beer is not free but can be charged to the room. The first night there were wine "samples" available (half of a plastic cup, maybe about 3oz?), and you could take as many "samples" as you wish. :-D After appetizers, dessert was available from 7:30-10PM. Usually there was one choice. The first time was a brownie, and the second time I participated there were sugar cookies. If you need milk, just ask. The mini fridges are not working, so the staff keep the milk understandably in the cold big fridge in the attendant's room. Breakfast usually consisted of oatmeal and hot items such as eggs, bacon, french toast sticks, quiche, sausage, etc. These items are rotated to add variety. There was always fresh fruit (strawberries, cantaloupe, & honeydew), cereals (Cheerios, Raisin Bran, and Special K), pastries (danishes and muffins), breads (croissants, white or wheat), Starbucks coffee, tea, apples, oranges, and bananas. Hopefully I covered it all! Because of the lounge, I would have added a star back for a total rating of 3 stars. I used the hotel shuttle a couple of times, and it's good for going from the hotel to somewhere, but it's not good for pickups away from the hotel. I waited at the mall for 25 minutes. Each time the front desk said the driver would be there in 5-10 minutes, but even though I waited at the window next to Legal Sea Foods since it was in the 40s and raining, the driver did not show. The front desk claimed the driver was there, but I was there, and he wasn't. After 3 phone calls, the driver finally showed up! The same driver had issues when picking us up from a corporate office. We waited at the window at the 5th minute, like the hotel front desk said, and he wasn't there. I called the front desk who claimed the driver said he waited ten minutes. When I told our group this, EVERYONE agreed this wasn't possible since we had been waiting at least 20 minutes. Finally, after 30 minutes, the driver came! Because of the hotel shuttle, I docked a star for a total rating of two stars. The room was $208/night. I was here for work, so I did not explore other parts of the hotel. Will I stay here again? Probably not, unless I am forced to do so for work! read more

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Stayed at the Burlington Marriott for one night to celebrate a friends wedding! The Hotel is conveniently located and easy to find right off art 95 in Burlington MA. The check in process was easy and quick! Less than 3 minutes and we were all set! The hotel is very nice. It has a modern decor and is very clean. There is a restaurant inside called Chops. There is also a very large bar and lounge area with tables and couches. The lounge area has a nice feel to it and is very cozy. We were on the 4th floor . Our room was also modern with clean lines yet comfortable and cozy furniture. It was a bit small but the space was well used. Only downside to the room was the bathroom:( it's to small bordering on claustrophobic! They slip the room bill under the door during the night and automatically place the balance on your provided credit card. Thus making the checkout process very easy. You just drop the room key at the front desk and your off! I would definitely recommend this hotel to travelers in the area! You won't be disappointed! Happy Traveling! read more

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We recently stayed over for one night and went to the nearby Capitol Grill for their Generous Pour event. We didn't want to drive after dinner so this hotel was the perfect location. The hotel shuttle came in handy to get to and from Capital Grill that evening. The shuttle stays within the Burlington area and does not offer service to and from Logan Airport FYI. Erica at the bar in Chips was quite friendly and made a great cocktail. The front desk staff was exceptional even with it being the first day of Marriott's big merger. Special kudos go to Carla A. Ursino and Jessica Papsedero. They made us feel welcome and recognized my husband's Platinum Elite status. The room was recently renovated and was comfortable. We were upgraded to a suite so it was spacious. The bedroom is behind glass French doors and even with them open the bedroom was always warmer than the rest of the suite. There appears to be no air vent in the bedroom so that's why I'm sure. The AC works great and the living room area stayed cold though. There is a refrigerator and safe in the room which are essential touches in my book. The outdoor pool area was crowded the day we left and though we did not use it, it looked nice. We had a full breakfast from the buffet in Chopps since the Concierge floor was closed from Fri. evening to Sun. at 6:00 pm. That is because this is primarily a business hotel. All in all, a great stay! read more

I've been a Marriott regular for quite some time now, and honestly I feel this one is pretty disappointing. The hotel service is pretty good, most everything was on cue. The worst part about this hotel is that the walls are paper thin. You can literally have a conversation through the wall with the person in the room next to you. My neighbor for the first two nights this week refused to shut off his morning alarm and had ordered wake up calls for every 5 minutes, and I had to call security to bother him to turn it off because it was going to wake up probably everyone in the next three rooms! I requested a room change. To clarify the concerns of other Yelpers, wifi is never free at a full service Marriott unless you're a Gold rewards member (it is at the Courtyard though). I noticed an open Marriott lobby wifi network but didn't bother trying to connect to it. I'd probably recommend for people to try one of the Courtyards instead. read more

we were there for a dance convention. It must be so overwhelming being swarmed by dancers and families all weekend but the staff were so incredibly nice and accommodating. Their patience was incredible and they went out of their way to make everyone happy with zero complaints about the chaos ( not to mention hairspray, glitter, sequence......)! read more

I guess I'm kind of confused because this Marriott is called Burlington, not Boston. So if you're mad about the location---You should probably look at a map before you book next time, not leave a negative review. On to the hotel! The property is quite nice, clearly set up for conventions. It does however have a warm feel. concierge lounge on the 8th floor is excellent with great light so you actually want to stay in the lounge. Restaurant downstairs even has live music if you want it, I did have the fish tacos which were good in under 25 bucks. My only complaint is the bathrooms. They're super small and if you leave the door open you're forced to stare at the full length mirror on the closet. However compared to Manhattan it's like a one bedroom apartment in the bathroom!!! read more

Boston Marriott Burlington - Super cramped - Hotels Near Me - Burlington, Massachusetts

Service upon entry was unpleasant! Place looks like it has been updated and looks nice. Hallway upon checkin on the 5th floor was impassable. We had to jump over dirty sheets. This is unacceptable for a marriott. read more

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