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Botanical Bodywork & Beauty

5.0 (1 review)
Closed • Closed

By appointment only

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Stephen & Burns Aveda Salon & Spa

Stephen & Burns Aveda Salon & Spa

3.3
(49 reviews)
1.3 mi
•$$$

Stephen has been cutting my hair for years. Always a great cut and we giggle and laugh a lot…read more Love him

I almost never leave negative reviews, and when I do, there's usually a good reason. But this…read moreexperience was so unusual that I almost have to admire its creativity. Two weeks after my hair-cut appointment, I received a phone call informing me that we were "not a good fit." For a moment, I thought perhaps my hair had filed a complaint without telling me. I calmly asked why--not to argue or change anyone's mind, but simply to understand so I could learn something for future appointments. The answer? Still, "We're not a good fit." Apparently my assignment was to solve this mystery with no clues...and no stylist's notes. What made this especially disappointing was that this wasn't just a routine color appointment. We had spent considerable time discussing what I believed would be a long-term transition plan to gradually blend my colored hair into my natural gray using lower-chemical products. My understanding was that it would be a careful process that could take a year or two, with appointments lasting hours along the way. I left excited to begin that journey. So the unexpected phone call two weeks later was genuinely shocking. Looking back, perhaps we truly weren't "a good fit." That's perfectly okay. I wasn't looking for a friendship--I was looking for an experienced colorist who could guide me through this transition. If she had simply said, "I don't think I'm the right person for this project," I would have completely respected that. I just wish she had communicated more clearly and specifically and reminded me of the transition plan we had discussed so I could continue my search intelligently with another colorist. Instead, I was left wondering if my hair had committed a crime while I wasn't looking. One star for communication. Five stars for creating the only salon experience where I left needing a detective instead of a conditioner.

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Stephen & Burns Aveda Salon & Spa
Stephen & Burns Aveda Salon & Spa
Stephen & Burns Aveda Salon & Spa

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Botanical Bodywork & Beauty - skincare - Updated July 2026

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