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    Bou & Bou

    1.0 (1 review)
    Open 9:00 am - 5:00 pm

    Services - Bou & Bou

    Health, injury and disability

    General litigation

    Bou & Bou General Litigation Photos

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    13 years ago

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    Bethesda Chiropractic Center - Referral Board

    Bethesda Chiropractic Center

    (72 reviews)

    I live with fibromyalgia, and thanks to the adjustments and electrotherapy, my quality of life has…read moreimproved significantly. Graciela MN

    I am writing to file a formal complaint regarding unprofessional, discriminatory, and unethical…read moreconduct I experienced at Bethesda Chiropractic Center (now operating under a different name) located at 7801 Norfolk Avenue, Suite 100, Bethesda, Maryland. The individuals involved include Dr. Hook and a front-desk receptionist Summary of Events On October 14, 2025, at approximately 1:00 p.m., I received a text message from Bethesda Chiropractic Center confirming my appointment for October 16, 2025, at 4:30 p.m. I promptly confirmed the appointment, and the confirmation text is attached for reference. On October 16, 2025, I arrived on time for my scheduled appointment. Upon checking in, I was informed that no appointment had been made for me. The receptionist spoke with Dr. Hook privately, and after a brief exchange, she returned and reiterated that I did not have an appointment. I showed her the official text confirmation; however, her response was not only dismissive but deeply inappropriate. Unprofessional and Discriminatory Remarks The receptionist proceeded to tell me, in a raised and confrontational tone, that the clinic was "refusing services" because I "complained about not getting [my] check on time." She added statements such as: * "We're not taking you because you complained you didn't get your check on time." * "Do you not know it takes more than six months to get paid?" * "What are you going to do--file another complaint? We're still not going to take you." These remarks were humiliating, racially biased, and entirely inappropriate for a medical setting. They drew unnecessary attention and created a hostile environment. Her statements were also factually incorrect. I was injured in a hit-and-run car accident and sought chiropractic treatment because of my injurie; not for financial motives, as was wrongly assumed. Failure to Provide Timely Medical Documentation Between December 2024 and early 2025, I spoke with Dr. Hook multiple times regarding the release of my medical documentation to a third party listed on my medical release form. Despite repeated assurances from him, the documents were not sent for several months. Only after I filed a BBB complaint did Dr. Hook finally send the required documentation. Even in his written communication (attached), he acknowledged and apologized for failing to send the information in a timely manner. Impact and Requested Action The conduct I experienced was: * unprofessional * discriminatory * retaliatory * emotionally distressing * in violation of basic patient-provider standards Don't go here

    Bulman Dunie Burke & Feld Chartered

    Bulman Dunie Burke & Feld Chartered

    (9 reviews)

    For over four years, I have had the pleasure to work with Nancy Farren and Jane Rodgers. Jane has…read morebeen my primary contact at the firm, and someone who has wholeheartedly earned my trust. A consummate professional who is articulate with the keyboard and in the courtroom, Jane is a gem of a human being when it comes to navigating difficult circumstances that require legal support. Jane is a great listener, who continually asks insightful questions, has a knack for getting to the facts and developing sound judgments often based on information that is incomplete or sometimes contradictory. A master tactician, Jane knows how to steer proceedings and negotiations effectively and she is highly creative when crafting closing arguments that are persuasive and compelling. Jane Rodgers has taught me a great deal about the nature of professionalism, about how to stick with a client and offer genuine and meaningful support and how to always keep sight of the end goal while enduring the inevitable bumps along the way. If you are looking for a legal practitioner who is empathetic, insightful, knowledgeable, honest and deeply committed to her work, look no further than Jane Rodgers. I cannot recommend her work highly enough.

    Jane Rodgers was exactly what I wanted and didn't know I could find! I didn't want a cut throat…read morelawyer but one that would get the job done with out bulling the other party. She was perfect! Every up and down she was there, gently directed me when I was ready to give in, always quick to address my concerns, and very kind and compassionate. She was heaven sent!! I have recommended her to friends who needed a family/ divorce lawyer and like me couldn't be happier! I hope to never need her services again but wouldn't think to go elsewhere. Thank you Jane!

    Bou & Bou - general_litigation - Updated June 2026

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