29 12 2023 I tried to book a taxi with a local firm for New Year's Day 0100hrs. Advised by the…read moreagent that the company policy was not to take bookings for New Year's Day at that time or any other peak season/ timings. 29 12 2023 I then rang PCR Streamline to book for New Year's Day 0100hrs. PCR Streamline accepted the booking. 30 12 2023 I had to amend the booking with PCR Streamline. PCR Streamline adjusted it without any problem. 01 01 2024 0100hrs PCR Streamline arrived on time and we were picked up and taken home. Subsequently, I thought I had dropped my wallet in one of their cabs. A manager responded very quickly and sympathetically, investigated it promptly and fed back the results of his search. Thank you for your customer-focused service.

Used this taxi company 3 times. The first two male drivers - not a word. Zero interaction. Not a…read moresmile. Not a thank you. Not a have a nice day. Zippo courtesy. This morning, I booked online to pay £5.60 to have the driver drop off a pre-paid and pre-labeled small item to the post office 3 minutes (by car) away. The driver said he was not a delivery driver, however, he would do it for £10.00 (no doubt cash in his pocket) I called and spoke to a young woman in an effort to complain. The nonsense got worse. The drivers are not allowed to get out of the car. Does she really think I am that stupid? I told her that the last driver did get out of my car to help me put my groceries in the trunk. I would not give them one penny in a tip. I will never use United again or recommend them. I was not comfortable with any of the three males, in particular the last two.

29 12 2023 Tried to book a cab with United Taxis for New Year's Day 0100hrs. Advised by the agent…read morethat the company policy was not to take bookings for New Year's Day at that time or any other peak season/ timings. The agent refused to escalate a complaint and offered an email address. 29 12 2023 I emailed a formal complaint. 02 01 2024 Received a response confirming the above policy. 16 01 2024 Requested that my complaint be escalated. They have not responded. It is disappointing that a taxi firm can operate such a customer-unfriendly policy. It's at these times that booking is essential. Note..... 29 12 2023 I was able to book a taxi from PCR Streamline for New Year's Day 0100hrs. 30 12 2023 I had to amend the booking with PCR Streamline. PCR Streamline adjusted it without any problem. 01 01 2024 0100hrs PCR Streamline arrived on time and we were picked up and taken home.

Exceptional service and reliable! I traveled with this…read morecompany in May 2018 and I had a great journey, driver was friendly and very helpful with our luggage also the driver arrived on time on both trips, car was really nice and modern. I will definitely be using this company again!

Will Rouillier was the Driver for a coach trip to the yearly trip to Army v Royal Navy at…read moreTwickenham. He was brills, the coach was clean& most importantly a empty toilet, eating was comfortable. Hope we manage to get him on the next coach from Excelsior.