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7 months ago
Booked the hotel at the last minute due to a death in the family. Messaged the hotel several times to request cancellation of the reservation within 2 hours of booking (which was made within the 48-hour check-in window in Germany). Provided the reason for the reservation error, and the response was: (Note: we did not stay at the hotel and, due to a cancellation on a connecting flight to Germany from the US, our arrival was delayed, pushing the stay/check-in at this hotel.) Additionally, we did not even stay at the hotel; we were greeted with "Hope you enjoyed your stay" and did not check in. This is the epitome of "piss-poor service" and disregard for humanity. Do not stay at this place; understand that they do not even remotely care about you; they only care about the money you give them for their inconsiderate service. Please see their terms and conditions (Google Translate is available). The only callout is " CANCELLATIONS: Free until 48 hours before arrival (12:00 PM) Online via https://my-booking.info/login.No cancellations by phone. See the email response from the staff and owner (Christian H. Fuhrmann). - 10:35 Booked the reservation - 10:36 Payment received - 11:05 Chat started on "Hotel link" to cancel the reservation. - 11:47 Email from hotel staff, You can cancel through the hoben link in your booking confirmation. Kind regards Meike Appel-Fuhrmann Haus Schwarzer Bock Pfarrstraße 31 D-91522 Ansbach Von meinem iPhone gesendet - 11:49 He hello, Mister Patrick, we just Check your Booking and your out of your Cancellation deadline for free Cancellation very sorry See you Tomorrow Meike Appel-Fuhrmann Haus Schwarzer Bock Pfarrstraße 31 D-91522 Ansbach - 11:50 It will not allow me to. - 11:55 Hello Mr. Patrick yes the system is not allowing you to cancel because you're out of the free cancellation deadline so we cannot cancel anymore for you. Very sorry for that. See you tomorrow bye-bye. Meike Appel-Fuhrmann Haus Schwarzer Bock Pfarrstraße 31 D-91522 Ansbach Von meinem iPhone gesendet - 12:06 I just booked it today. Less than 2 hours ago. - 12:09 Hello Mr. Patrick, we are very sorry but it does not state in our booking confirmation when you have booked it but it is cancellation deadline two days before arrival at 12 noon so you are out of the free cancellation deadline. We are very sorry for you but this is how it is. Thank you very much. See you tomorrow bye-bye. Meike Appel-Fuhrmann Haus Schwarzer Bock Pfarrstraße 31 D-91522 Ansbach Von meinem iPhone gesendet Von meinem iPhone gesendetDear Sir, - 12:23 Sent message via chat " in German" explaining the situation. - 12:27 we once again. We cannot make your problem to our problem. In all terms and conditions it is very clear stated 48h before arrival. Have a safe journey! Mit freundlichen Grüßen Christian H. Fuhrmann via iPhone gesendet Haus www.SchwarzerBock.de Pfarrstrasse 31 91522 Ansbach/Bayern read more
More info about Boutique Bio Hotel Schwarzer Bock
Pfarrstr. 31
91522 Ansbach
Germany
Directions
0981 421240
Call Now
Visit Website
https://www.schwarzerbock.de
Indoor Amenities
Does Boutique Bio Hotel Schwarzer Bock allow dogs?
Yes, Boutique Bio Hotel Schwarzer Bock allows dogs.
Other Amenities
Does Boutique Bio Hotel Schwarzer Bock have free WiFi?
Yes, Boutique Bio Hotel Schwarzer Bock has free WiFi.
From the Business
Specialties
Traditionelle fränkische Gastronomie modern interpretiert. Ansbach's ältestes Hotel & Restaurant in einem denkmalgeschütztem historischen Haus mitten im Zentrum. Moderne Hotelzimmer mit kostenfreier WLAN, Minibar- und Nespressomaschinen-Nutzung und regionalem Spezialitäten Frühstücksbuffet.
History
Established in 1522.
Grundmauern von 1100; Haupthaus aus 1500; um 1850 barockisierte Fassade; berühmte Gäste Prinzregent Luitpold, Robert Gernhard, Graf Lambsdorff, Piet Klocke und viele mehr ... Es gibt viele Übernachtungsmöglichkeiten und Restaurants in Ansbach, aber nur einen Schwarzen Bock ...
Meet the Manager: Christian F.
Welcome to a pittoresque Boutique Hotel designed by MAF. We host you in the oldest hotelof the area, updated in contemporary style with latest technic as AC on demand.
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