I am extremely disappointed and disgusted with my recent experience with Montgomery Overstock. This…read morewas the second time purchasing a couch from this company. The first time I was present and had no issues. The second time my college aged son did the purchase with me on the phone so I could hear the entire transaction. We wanted to do same as cash xxx days financing. They did not explain any options to him just said to scan the QR code and apply that way. I had the money to pay in full but since it was holidays I wanted to take advantage of the option to split the payment with no interest. Nothing was explained about them having different types of financing options. On the day the couch was delivered and I saw the paperwork and logged into the account, they did the financing through a "bad credit" approval company which charged $100 more to pay the couch off early! Plus they added a $100 warranty that was never asked for nor explained to us that it was mandatory due to financing! A couch that we had an invoice for $798 ended up costing $1010 and should have only been $698 because we didn't ask for a warranty! Absolutely disgusting way to conduct business and try to take advantage of a college student. I should not have had to pay for a warranty I didn't want nor these extra fees to Acima financing! All I wanted was the same as cash financing! I would have paid cash for it in full had I known this company was shady!!! A $600 couch ended up costing me over $1000!!! DO NOT RECOMMEND!!!!

This review is for Birmingham Overstock location! My son…read morepurchased a NEW $799.99 sectional and since he was moving in a few weeks, we paid the $50 for them to hold it until we picked up with a uhaul. I called an hour before it was to be picked up, as they had told me to do and said they would have it ready for pick up. A few minutes later I received a call that the sectional was missing pieces and they could have a new one by Monday. This was on Thursday and we had already rented a uhaul and paid almost $300 for that. So they said they only option was to give is the FLOOR MODEL with a $50 discount. Yes, you have that right. He paid $799.99 for a NEW sectional and got a used floor model for a $50 discount. Unhappily we said OK as we really had no choice. When we got it to Altanta and unwrapped it, it had legs that were completely stripped and damage to the fabric(I have video and pictures). After weeks of emailing the owner, talking to the manager and asking for a resolution, the only option they gave us was to return the damaged one for the new one. Which meant renting another uhaul to get the damaged one back and retrieve the new one and get back to Atlanta. SO my son would spend over $600 on Uhauls to get the $799.99 NEW sectional. It just did not add up. I asked for an additional refund and they said NO. I will NEVER go back here and am so completely disappointed in this company! BUYER BEWARE! Reading other reviews, it sounds like this is common practice there. LOST my business!

Just purchased a beautiful bedroom set here,no complaints about product selection or quality,my…read morecomment on delivery service will have to wait until we set a specific date. My issue was with the treatment and attitude of the staff from entrance to purchase. My wife and I arrived clean,casually dressed (but business appropriate,pressed jeans and shirts.) we were relentlessly followed around the showroom even after clearly stating several times that we were fine and were "just looking". After product selection and getting our questions answered,we were then treated to a snidely delivered dissertation on how we need to make our payments if we financed the purchase.....I was immediately ready to walk out to be honest. We are obviously in our 60's and don't need or appreciate being talked down to like children. Product,selection A+ Customer service, F A word of advice,never assume what a customer knows ,and never go out of your way to be obtuse and denigrating. Can definitely recommend the products,can't see myself ever walking in this location again.

I was disappointed in the service received when I was basically told that when I finance I would…read morehave to make my payments. Really, what a revelation! I was offended because she was talking to a person with over a 800 credit rating. I did purchase because had been to several other furniture stores and was not happy with their quality. I would not recommend unless you want to be treated like you are trash.

Ms. Dot sold me a chair and a half along with an ottoman. She is charming! I love my Franklin…read morechair. The quality is great and the service from Ms. Dot was even better! Thank you for such a positive experience!

Spiller Furniture is our go to furniture store . We were…read morehelping my brother in law with bedroom furniture. Lori Arnette greeted us and we told her our needs. Lori helped us and went the extra mile with helping us. We also purchased a beautiful leather recliner that my brother in law needed. Same day delivery , came when they said they would. The delivery person looked at a issue with a dresser and helped us. We would not buy furniture anywhere else. THANK YOU LORI ARNETTE FOR THE BEST CUSTOMER SERVICE very rare these days . The staff was great !

I'm going to have to give them no stars,but I have to give them 1 star but they are not worth that…read more The General Manager Cliff, Clifford, Chuck or whatever his name was does not care about customer service! We bought a couch from them that lasted for 6 weeks. The General Manger let's just call him Chuck did not do anything about it. "Said Sorry we cant do anything about it." He didn't even try to satisfy us in anyway. So if you plan on buying anything from them I would think twice.

Very pleased with the swiftness of the delivery options. I literally walked in the store ordered a…read morebed and it was delivered 3 days later. I'm in love with our new bed! I gave 4 stars because the 2 gentlemen that delivered my furniture were reeked with the scent of marijuana. Not a good look at all. Also, you would think delivery companies would provide their own shoe coverings to prevent from tracking things on the floors of people's homes. Overall, I'd purchase from them again.

Got a bed frame from them, they delivered but didn't assemble.. They say they only only assemble…read moreappliances

Highly recommend this store! Purchased a new couch and two chairs all in one day for an amazing…read moreprice. It was also delivered to us on Gunter AFB the same day. They did mess up on part of our sectional and sent one piece in a different color. I called the next day and they had the correct piece delivered that day with no problems. As well as they replaced a pillow that had an odd mark on it. No hassle at all. Only reason I'm giving a 4 star rating is because I went to purchase a bed frame for my son since my first experience was amazing. I was told the bed would take 3-4 weeks to come in which was no problem since I was about to go on vacation. It ended up taking way longer than that and it still had not arrived even though I paid for it in full and was told it was ordered. They could not tell me when it would arrive either. So I personally don't recommend ordering anything from them but if it's in store than I'll absolutely buy from them. I still recommend them to anyone asking about buying new furniture.