Had a great experience shopping here. Jane was great! Fast responses and willing to check a price…read morequestion. We love our new couch and ottoman. The couch even came with the decorative pillows!

Definitely recommend going to Boxdrop Mattress! Jane was wonderful to work with.... She took her…read moretime to help us find the perfect mattress for us and at such a great price!!

The Manager was great to work with. Believe his name was Mike? Very helpful and knowledgeable about…read morethe various products his store sold. I purchased a tempur-pedic pro-adapt medium mattress. I'd give the store 5 stars but lowered it to 3 due to the company's refusal to exchange my horrible tempur-pedic mattress that is nothing like advertised. I wake up every morning feeling like I have a broken collarbone and store stiff hips. The bed is far too stiff for side sleeping which is the majority of my nightly sleep. I took delivery in April of 2023 so it's been roughly a year and a month if you factor in the 120 night sleep trial. I was told by mattress firm that the bed needed time to break in. After a year the only thing breaking in feels like my shoulders and hips. Tempur-pedic claims no pressure points yet I'm tossing and turning several times a night in discomfort. I contacted the company directly and was essentially told to kick rocks and live with my 3600$ mattress (which i still owe 1500 on) that I can barely sleep on.

Went to Mattress Firm February 19th and my new bed was just delivered. Very happy with the guys…read moreEdgar and Santiago who helped take my old bed and install the new one! Great work guys, friendly and super fast at their job!

The worst and laziest sales reps i have ever seen. Paid for my purchase in full. Had to wait a…read morefew days to get a truck to pick it up. The sales reps on the floor wouldn't get off their lazy asses to go look for it in the back when my husband went to pick it up. I had to make a separate trip to the store to find my merchandise.

If I could have given this business zero stars, I would have. Purchased a mattress and base that…read moreraises & lowers. We also purchased the protection plan. I believe the purchase price for everything was around $4500 - the price of a used car. A little more than a year later, the base no longer works so the mattress will not raise. Called Slumberland - they told us to get in touch with their 3rd party company that contracts for the protection plan - we did that more than once. For more than 6 weeks we have been waiting for service on this bed. Slumberland will not take care of it because of their contract with the 3rd party company OR if they do service it, they will charge us for it. Let's see - it is conceivable that Slumberland is paid for contracting with this company. Salespeople make a commission off the sale of the extended warranty. No one will step up to make this right. Do not purchase from this company. All I can say is thank God the bed did not break when it is in its upright position. ***Edit*** Not sure why it says San Francisco for my city - it is Wausau, WI. Seems I cannot edit that.

The quality of the dishwasher we purchased was phenomenal and the purchase process was seamless and…read moreso convenient that the hardest part was me making the choice due to the amount of selections available. Installation was super easy process as we had it installed by Furniture and Appliance Mart. We've been using Furniture and Appliance Mart for years and our experience has been smooth each time. Excellent store run by qualified and caring people. Also the value you receive for the product and service rendered is what we need more of in this world. They care about and value your patronage.

No stars worse company to do business with. Dryer delivered with damage second dryer was damaged…read morebut still delivered. The third dryer was to be delivered today no delivery. Called store yesterday and was told it would be delivered between 2-6. No delivery so I called today and was told it couldn't be delivered today because side vent didn't come in. They said they left me a message yesterday . That didn't happen. lesson learned never buy anything from them.

We recently purchased new kitchen appliances. Gas range,dishwasher,microwave and refrigerator. The…read moresalesman, Joe, was very knowledgeable and kept us informed on time it would arrive and delivery set ups. The plumber, Brent, installed the dishwasher and microwave. Did an excellent job. The delivery guys who delivered, set up, and took away the old appliances were very professional and courteous. I would highly recommend everyone at Grebe's! The price was very competitive with other stores that handled the same brand.

Hello As much as I…read moretry to support local and small businesses, it is difficult to do so when customer service contacts make it a disappointing experience. When trying to pick up some ordered parts, the counter person did no favors to support my returning to your store. I would much rather use the internet for replacement parts or seek other businesses for my future implement needs. With regrets... Dan K

2/18 update: so is there a way to lower my one star experience??? After my gf had to wave down…read morethe delivery driver because they went to the wrong address because they still F'ed it up AFTER I talk to them in person in the store...Then again on the phone with customer service and via chat on the website the delivery driver was a complete A-hole. They had the NERVE TO ASK "couldnt I just super glue it"?????! ARE YOU SERIOUS???!!! What kind of company is Hom???? The reason they came to deliver the replacement piece is because the original one is broken. And NO..i cant super glue a expensive NEW stand..for one its steel so sorry i cant just bend it back. Are you kidding me????

Another shout out for HOM Furniture in Wausau! We added a…read moreBarton Sofa to our living room, and couldn't be happier. Mike, our in- store consultant guided us through this process, as he did when we purchased our Hugo chairs. He is knowledgeable and very customer oriented, as is the whole team from HOM. Once again, our delivery expert was careful, professional, and fun to boot. We love our Barton and all our furniture and supplier choices! Keep doing what you do, HOM Wausau!

Knew what I wanted upon entering, but the salesman would not listen to me. He ignored my questions,…read morekept talking over me and refused to just let me browse. He was also very argumentative and flat out rude. The store is lacking so much in customer service that my husband and i left without purchasing anything and went home and bought the mattress online. I would not reccomend this store to anyone. Find another location to shop. Worth the drive to not have to deal with this shop.