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    Boyce Construction

    5.0 (1 review)
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    1 year ago

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    Beebe Carpet Rooms With An Attitude

    Beebe Carpet Rooms With An Attitude

    1.0
    (2 reviews)

    Upon our initial encounter they were very nice and even offered quick service. I had already…read morereceived measurements from the big box stores and was fine using them but decided to support a local business. The installers were nice and caused no problems and we even chatted a bit. They installed it and left and I noticed some problems(small but still problems). So I contacted them and they came out and tried to fix them but didn't. We were told that they'd come fix them once they got parts in. After weeks of not hearing from them we call and are given the ole"yeah we'll be out to fix it on Friday". So I missed a call on Friday and and called back less than 5 minutes later, also texted the person because they asked my address but when I sent it they didn't respond. So more weeks go by and we hear nothing so I call again. This time I ask for either the owner or store manager and they asked if it was MR Beacham by name and I say yes. I ask him to come to the house so my wife can show them the issues we had with the repair. The guy comes right out and writes a list of the issues and said that he'd be in contact with the contractor and get back with us. Well its been multiple weeks and still nothing. This has been going on for 2 months. I have attached pics of the problems. Unattached quarter round(that looks horrible and has nail holes and non matching trim paint), not secured T bars where the laminate meets the tile, and no Z bars where the carpet meets the laminate(which we were willing to pay extra to install because the area wasn't installed correctly and had to be attempted to be fixed on the initial call back but couldn't. They told us that they had to order the z bars but we never heard from them). They all would be rather easy to fix but I'm guessing that since they already got our money that we aren't too high on their priority list. Also their estimate was off and a whole box was left over(which they said they'd refund the cost if there was that much left over but I just didn't say anything). I'm not asking them to go above and beyond. I was just asking them to complete the job I paid them to do. I will never use this company again and will ensure none of my in laws use them in their future home builds/remodeling either. Maybe it's because they only answer to themselves that they feel they can treat customers like this but at least I can complain to corporate with the big box stores. From now on I'll keep my local purchases to BBq, tacos and healthy shakes.

    Terrible customer service. I scheduled my flooring install twice and no one ever showed up. After…read morecalling multiple times the owner stated she simply forgot to schedule it.

    White River Flooring Inc

    White River Flooring Inc

    2.4
    (5 reviews)

    I just had WRF put down LVP in our 1800 sq ft lakehouse at Greers Ferry. We have used them in the…read morepast, maybe 10 years ago and were pleased. I think all construction related businesses have been pretty busy lately and some have been short of help. We had a little trouble picking out potential products over the phone. We finally decided to go to their showroom to pick out what we wanted in person and that made all the difference. They were quick to bring an estimate and Matt was great to work with. We realized that the quarter round trim wasn't in the original estimate, but they added it for us and painted it to match the wall trim. They finished working in less than a week. We paid 1/3 down and remainder at the finish. I recommend them and would use them for future flooring jobs.

    3 years later, still can't get our billing lined out. Ordered custom cabinets for $12,000 with a…read morebeautiful butcher block top, cabinets are great! Installers did a shotty job on hardware install but we fixed that. The real issue is they measured our space, quoted us with the knowledge that we didn't have a budget to mess with the floors at the time. They knew this and planned around it. They demolished the entire kitchen, and when they were done with the demo... Well your cabinets won't fit because of the elevation difference with the subfloor. So what option do you have but to replace the entire 330 Sqft floor. A couple of thousand is what was stated multiple times... I even did the demo on the floor because their flooring contractors were busy and we couldn't get the cabinets installed till the floor was done, and they billed me for the demo?!? $8000 is what they finally invoiced for the floor... not happy $26 per sq ft... Still trying to resolve. Oh did I mention they put this all on my wife because when I left the first day they said everything was good to go. Predatory sales techniques... avoid!!!

    Boyce Construction - flooring - Updated July 2026

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