They do whatever they want. If they r busy they say ur prescription isn't due yet . I've had many…read moreissues. Not just once! Many different issues very important to me. They really say and do whatever they want. I've called numerous times about issues. All, I can say is, if u want a good friendly efficient pharmacy. Keep looking!!! They r vicious to the end! I switched pharmacy today. They deleted my needed albuteral and told them I had no refills. I had to call to straighten it out! Also, gave them an old phone number. This is the kind of experience I have had with this Rite aid on Pond st. Since the beginning!!

I have been going to this location for 10 years and until today I never had an issue. While I…read moreunderstand that the pharmacists don't make the rules it would be nice if Rite Aid as a company would inform customers of policy changes. Today I went in to pickup a prescription that my doctor had sent over yesterday. This is a controlled substance medication for ADHD I have taken for months. My insurance doesn't cover this medication so I pay for it out of pocket. Today the pharmacist informs me that she can no longer fill controlled substances if they are not approved by insurance. This is ridiculous! With no warning at all from the store or corporate. So now I am out of my medication and being as it is a controlled substance medication I will have side effects from not taking this medication while I wait for my doctors office to send a new prescription over to a new pharmacy and wait for it to be filled. I will now be transferring all of my medications and my kids medications as well to another pharmacy. Thanks for not doing right by your customers.

I'm on a tear tonight giving thanks to the people who provide me with great service and Mill Street…read morePharmacy is one of them. I ALWAYS get AWESOME service from their cashiers. The One lady who stands out to me is Marie always always always at the register when I walk in with a smile and ready to help. Listen I need all the help I can get when I go in there, I'm picking up for my mother in-law who is French and still after 36 years I still have a hard time with her accent, so I really appreciate the little bit of extra time you all spend with me. See ya tomorrow I'm picking up. Lol

I am a mature woman who has been " taken care of " by the staff of this local pharmacy for the past…read more10 years. I use that terminology because that is the sincere rare caring that has been shown to me many times over . That atmosphere is established first by the owner Pharmacist Dave , and is a welcome contagious one , " caught " by each of his staff. Hmm...I suppose that would be the only contagion that would be welcome there . One 4th of July I forgot to refill my important medication before the store had closed. Dave left his family barbecue to open the pharmacy for me . He arrived to help me with his consistant kindness, while he had every right to feel otherwise , since it was my lapse in memory that dragged him back to work that day. There is not one chain of pharmacies around our town that would have unlocked their doors on a closed Holiday to let me in and fill my prescription . Thank God for the dedication of the staff at this pharmacy and others like it that are comitted to maintain a higher standard of excellence while facing all of the challenges that are inherent within the choice they made to bring an independent home town pharmacy for all of us to benefit. I am grateful for the many times your kindness and a smile have brightened my day. Sincerely, Rosanna Hillman

this pharmacy is really good customer service excellent,…read more the manager her name is sukh very sweet girl pharmacist Madhuri very friendly and all the employee are very friendly

I know what you're thinking.... why on earth would someone review a pharmacy? Well, there are 2…read morereasons: 1. I am in class and have never been so bored in my life; 2. have you been to a chain pharmacy lately? Ugh! Moved to Burlington in 2005 and this pharmacy is about a block from my house so I sent my perscriptions there rather than the Walgreens about a mile down the road. Since then I have had nothing but fantastic service... when I had an issue getting a perscription filled (thanks health insurance company) the pharmacist worked diligently toward getting me what I needed and even provided options to hold me over in the meantime. I trust this guy more than I do my doctor... the pharmacist at least knows my name without looking it up on a chart -- not because I have lots of health issues either. It's just how they operate. On the shop end of the house, things are a little more expensive than a chain store but in the spirit of supporting local business I do stop there for most of my unexpected miscellaneous shopping; like when you're all out of TP at an inopportune moment. Besides, they keep my fairly uncomon cigarettes on hand (something Walgreens laughed at me for asking about) just to be sure they have them for me when I need them.

Had a great experience with customer service from the young man at the register who helped me with…read moremy passport photo -which was quick, professional, and easy. The beautiful silver-hair woman who appeared to be the manager was very professional, courteous, and friendly.

Every other visit 5 stars, this visit, I would give 0 if I could…read more 99.9% of the people in my pharmacy I would invite over to share a meal with. That is how much I like them. Last night, I had the absolute worst experience ever. After spending 3 hours in urgent care, and then another 3 hours in the er, a prescription was sent over to cvs at 6pm. The hospital and I were aware they closed at 7. I had a severe lung infection. Still do, and am not on my antibiotic yet. I got to CVS drivethru at 6:40, and got to the window at 6:50. The male at the window said he could not finish my prescription because they closed in 10 minutes. It was for a ZPac. He did say I could go to a cvs with later hours, or come back in the morning. I can see my house from the cvs. I was, and am still confused. The pharmacy was not closed yet. My prescription was called in an hour before. It was a ZPac. Nothing complicated. What am I missing?

Professional, prompt, knowledgeable and just a nice staff. Switching from big pharmaceutical drug…read morestores after they polluted our neighborhoods and then close shop it's nice to have a quality, caring and local pharmacy who the pharmacist goes out of her way to make sure you & everything is right I've been on the same one medication since 2005, it was hard to maintain even with the big pharmacies, but 5 Points pharmacy makes sure I have it each month and on time. I'm grateful for that, so THANK YOU.

Just switched here after ongoing issues with with Walgreens & other big box pharmacies. They were…read moreprompt to answer the phone, answer my questions, and fill my prescription. Such a better experience than the bigger pharmacies.

Got my first dose of the Covid vaccine here today, and the process was wonderful. The staff was…read morefantastic. From the greeting at the door to the check-in process and through to the pharmacist administering the injection, we were treated warmly and with care. This store is not in my neighborhood, but I'll make a point to return to shop hrre going forward.

Not again on my watch. I was in there today for about 10 minutes and within that time the customer…read moreservice associate Bethany decides that it would be a good idea even though, I'm a gold member and I have been coming in to get what I need and charge my device if needed regularly now, to call the cops and they decide to give me a Trespassing charge. I will get this dismissed but it's still going to cost me at least $100 for court costs it's going to cost me at least $100 and a day of my time because I charged my tablet to 5%. I do not know why the cops felt like defending her. I'm immediately looking for a grievance.