DO NOT go to them. Purchased appliances in October for end of november delivery. Was told delivery…read morewas included at first multiple times. Then was told it was not. So had to pay $50 extra on top of $5000 order. They changed the dates 3 times, the first time being a week before delivery was supposed to happen. i only found out because i called for an update. Two more times it was changed and I was told that the dates were no long available. I had enough and told them i was cancelling the order. The owner tried to say no i wasnt allowed my money back. the appliances were never moved from the London warehouse to woodstock as they should have been. The owner stopped communicating with me and i was only about to get information from the lady in the woodstock store that worked there. I was finally about to get a cheque about 3 weeks later, MINUS the delivery fee. So essentially he stole $50 from me as the delivery service was never provided and the appliances never moved from the warehouse. DO NOT go here unless you want runaround, money stolen, poor communication and horrible customer service!

Horrendous experience. Quoted a few days to service my kitchen aid mixer. 3 weeks later receiving…read moreit back damaged. I was charged for labour and parts to regrease but the tech didn't actually regrease he just reassembled. Asked to speak to the tech, manager or owner and no one would speak to me. Just disgusting.