We stayed with Brackley Beach North Winds Inn & Suites recently for a few days. This place is located next to Brackley Beach, which is very popular, too popular in fact (for us). Even on a week day it was hard to get a parking spot, we drove around for 30 mins before we got one, when we got on the beach we almost lost the kids in the crowd. We did not note any other amenities in the area, the hotel does not have a restaurant, and there are not too many in the area. FYI, If you want nicer scenery and less busy beaches try staying closer to Cavendish or Greenwhich (Basin Head is also super busy). These beaches were the least busy and the most scenic/accessible. As suggested the rooms are pretty nice, however the thermostat was hanging off the wall when we checked in, I reported the issue to Iaasic (who is apparently the co-owner) but he did not have it fixed. One thing to note about the setup here, which is important; there are no elevators, but there are a number of steep stairs to navigate. Especially if you're staying on the top floor, & if your kids are young, it could be dangerous; moreover, if you're a senior this might not be the place for you.
After the first night, and a decent sleep, the next morning we went for continental breakfast, and I wanted to take a few hard boiled eggs to the room because my daughter was quite sick, but when attempting to go out this Iaasic, again, yelled "you cant take food back to the room"! I explained the situation about my daughter being very sick and not being able to move about, and asked if he could make an exception he again yelled "no"! (I've always been able to take food back to my room wherever I've stayed). This nitwit then proceeded to get into a big heated argument with me in front of guests, saying a number of inappropriate things, I was just taken aback. I simply said "we're spending a $190 a night for our room", this place is quite expensive. When I left he accused me of smuggling food back to the room also, saying he should charge me and extra $10 for taking food out, which he did, after checking my credit card bill (I'll be lodging a dispute with the BBB and the credit card co). Later that night when we got back to the room from the beach, the phone was ringing as we entered, I ran to catch it as we opened the door.. again it was this Iaasic guy, he said we had a noise complaint about 15 mins ago, I said "how could we, we just got back in now"! Apparently he'd chose to make it personal, and to harass me/us. This is about the worst pompous little prick I've ever dealt with, he needs to take course in customer service. Also to note, house cleaning was OK, but not the best, as they did not clean the floors and we had sand all over our feet by the next morning. All things being equal, I can't in all good consciousness recommend Brackley Beach North Winds Inn & Suites, for a number of reasons, especially due to the unacceptable behavior of this Iaasic. read more