This has to be the most unprofessional experience of any business I've ever encountered. Because we…read morewere not satisfied and were charged over $500 for work not done, my husband and I gave this business a bad google review. (After requesting a refund that was refused). Unfortunately, when you own a business you get good and sometimes bad reviews. The owner was so mad at the review, and that my husband voiced his frustration on his personal social media, she contacted his employer through facebook. She harassed his employer continuously to let her know her feelings about my husband's character and that she wouldn't support her business because of his involvement. She was literally trying to get him fired for bad reviews. I owned a business for 10 years. I got a couple bad reviews along the way about employees work and had requests for refunds. I did so willingly because the customer satisfaction outweighed my ego. I would NEVER call a clients employer after they left a bad review to voice my personal opinion of them. It's absolutely insane that the owner took this route instead of just refunding the money. The owner did offer to have someone else come to do the work but our trust in the company had been diminished. We wanted a second opinion and got one. That's also the prerogative of the customer.

They sent a severely injured technitian to my house in fact he could barely walk. He was in no…read morecondition to do any work that required lifting tools and unfortunately he did nothing. I gave the tech a knee brace I had that was custom made for me when I tore my ACL/MCL and cost over $4,000 because I felt so bad for him. Chimney sweep still charged my card that I had given them to book the appointment for no services rendered. They offered to come back and "re-do" work that was never done and the owner admitted as much in writing, but at this point the way they spoke to me on the phone, wanting to bring back the injured tech basically to shame him in front of a customer and even told me if there were no brush marks in the chimney he is fired, I don't want anything to do with your company. They told me my fireplace needed a new liner amongst other things and was not usable so why would you charge me to clean it? They also charged me for an oil flue cleaning and I didn't notice this till a few days later but there is a giant tag on it that says it was cleaned on 1/6/26 by the woman we bought the house from (just closed on it weeks ago). I have confirmed the cleaning with the company that services the oil burner and they are sending me the paperwork confirming this. They quoted me a price of almost $10,000 for repairs verbally but never sent the estimate. I also had 2 chimney companies come in for repair estimates and they both confirmed (in writing) no cleaning was done here and I had company that day and they can confirm no vacuum was ever run and no cleaning ever happened. I was told my dryer vent would be cleaned for free on the phone and they wanted over $100 to clean it the day of. With all this they refuse to refund the money they charged me. This is unethical business at its finest. The pic of the cleaning door shows its rusted shut and was never opened.

Wayne did a great job inspecting the chimney in the antique home we're looking at and explaining…read morewhat was going on with them.

Quick & friendly service. Very responsive & excellent at communicating. Highly recommend an…read moreinspection if you can not remember the last time you had one done.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

There is NO better place to purchase your wood pellet stove. I bought mine from Kirley in 2004…read more This morning I had it serviced, and it looks and works like a brand new stove. Kirley had all my information from 20 years ago, they stand behind what they sell, and their professionalism is outstanding. I'd give them a higher score if I could. Thanks, Kirley!

As a 27 year resident of Mansfield, I've purchased a variety of products from Kirley's. "Back in…read morethe day", stone dust, red brick pavers...masonry stuff. A number of years ago they transformed their dark old office into a nice bright space in order to showcase their pellet stove business. I purchased one of their top of the line stoves about 5 years ago, and run it from October to April. 24 hours a day. On a recent visit, I told them I was having a strange issue with the stove. They told me it was covered under warrantee. The guys came to my house, took the stove to the shop, made the repairs (and a few tweeks) and returned the next day to reinstall. It's back in place, ready to burn! You will not get this service from a big box store.

If I could give them 0 I would, purchased a gas fireplace , went smooth , installation was seamless…read more, now the problem needs to be services couple of years later, no one person answers the phone, I've left several messages days have gone by not one phone call back... When I tell you frustrating it's been a nightmare !! Do Not Purchase from them !!!! Warning to you all , they are horrendous! I had to call the fireplace store in Warwick RI on bald hill rd, they picked up the phone e I made an appointment no problem..

Technician Patrick Campbell at The Fireplace Showcase in Seekonk delivered outstanding service. His…read moreprofessionalism, immaculate knowledge, and attention to detail were evident from start to finish. Patrick clearly diagnosed the issue and executed the solution flawlessly--true expertise you can trust. If you need fireplace service, I highly recommend reaching out to The Fireplace Showcase and requesting Patrick if you can. Exceptional experience all around!

Highly recommend. I could not be happier with my experience with the team at Powell. From start to…read morefinish, they were professional, responsive, and easy to work with. We hired Powell to paint the exterior of our home and their carpentry services to replace several rotted window frames for a three story house. Andre stopped by to perform the initial exam and was very thorough and knowledgeable on the work that needed to be done. Unlike other painters I contacted, the Powell team was easy to contact and actually showed up on time for the scheduled time slot. Their quote for the project came in right around the same as other quotes we received, and it was well worth the cost. I can't praise the level of service you get with Powell. Stephanie, who handles scheduling and billing, was on top of communications so that I didn't have to worry about anything. Even the owner, Bryan, stopped by at the beginning to inspect a few leaks we had in our ceiling to help us determine whether there were other issues beyond repairing the rotted windows for us to consider. They will even bring out the drone for inspection if you have a tall home. As additional rotted windows were discovered during the power washing, work orders to add additional work was clear and simple. Once the work actually began, it went so smoothly. Andre stopped by every morning and afternoon to check in and update us. Our crew, Thiago and Breno, were incredibly hard workers. They were at our home by 7:30 am every morning despite the terrible traffic and often worked past 7 pm even during a heat wave. The guys were experts on the ladders despite having a few high, tricky spots to get to. The worksite was clean after each day which I was grateful for as we have a toddler running around. The entire project took 10 days. While it moved fast, it didn't feel rushed and no corners were cut to finish quickly. They even paused the project for 2 days because of rain so that we didn't run the risk of streaky paint. After the work was completed, they insisted on us contacting them if we weren't satisfied with any part of the project. Our home looks completely transformed and brand new. I cannot recommend Powell Painting enough for a stress free and professionally done project.

Working with Powell has been one of the best experiences I have had as a new homeowner…read more I reached out to Powell to see if they would be willing to paint the basement room in the townhouse that serves as my movie room\home office. The color that the prior owners picked while nice was a bit too dark for such a small room. They responded to my inquiry the same day and arranged a date and time to stop by and look at the room. Bryan and Andre arrived exactly on time and took a look at the room. Super friendly, patient, and willing to address any questions and concerns. As part of the renovation of the room, I was planning on replacing the carpet and asked him if I should do it before painting the room or after. He strongly suggested to replace the carpet first since the installers tend to scuff the baseboards terribly as they are ripping the old carpet out. I followed his advice and did the carpet first and sure enough the baseboards were in such bad shape after that had I painted I would have had to repaint them. I'm so thankful for that. On the day of the job, Bryan and Andre introduced me to Freddie who would be painting the room for me. Super friendly, professional, and honest. After grabbing the paint, he laid down tarp to cover the brand new carpet and got to work on the walls. It's amazing how quickly he was able to paint this room. It felt as if every move was calculated. What's more impressive is that he conversed with me the entire time! During the end of day 1, Freddie called me over and informed me that the two coats of paint that the quoted me for the job would not be sufficient for cover the walls and they will need to grab another can of paint. I asked him how much extra would I need to pay on top of the quote and said nothing. They told me it would take two coats, it didn't, so it was on them to make it right. Freddie told me he already informed Bryan and he would stop by the paint store tomorrow to grab another can of paint on their dime. I wasn't expecting that at all but greatly appreciated it. In the early afternoon of the second day the room was done. I thanked Freddie and waited for the paint to dry before heading down to plan out moving furniture back in. It was then that I noticed that there were some areas in the room that we not completely covered. I reached out to Stephanie and she called back soon after and told me that Freddie would be stopping by again later the SAME day to take a look. True to their word, Freddie stopped by and took a look at the walls now that they were dry and he confirmed the coverage issues. He grabbed paint and did another pass on the walls which removed the old color. After Freddie departed I started to notice that that wall color is much much warmer that I expected. I tried various color temps on the lights to no effect. I took a look at the sample patch in the other room and confirmed that it looked very different and that maybe I might have made an expensive mistake with the paint choice for this room. On a whim I took a few pics and emailed Stephanie with my concerns. I figured at this point they'll I'm crazy and I didn't expect to hear back. After all, I chose the paint color, they painted the room perfectly, their task is done. An hour after I send the email I get a call, it was Bryan. He looked at the photos, and saw the same thing that I have seen, and he and Stephanie have been trying to figure out the root cause. It turned out that there was some miscommunication and an incorrect shade of white was used on the doors and trim causing white walls to become warmer than they should. He apologized and asked to send a couple of painters the following day with the correct paint to address. I already felt bad about Freddie having to come back so I told Bryan not to rush but he insisted. He knew I took the week off to clear out the room to get it painted, and he wanted to get the job done so I have the weekend to put everything back together so I can work on Monday. 7am the following morning Andre and another painter arrived with the correct paint and took a little over an hour to repaint the doors and trim. As soon as I stepped into the room the walls immediately cooled down. And the state of the brand-new carpet after they were done? Spotless. I love the room now. Snow like color make the room feel bigger and more comfortable. It's easily my favorite place in the house. If you're looking for painting service for your home and are within the service area don't bother looking anywhere else. It's not just the quality of their work (which is outstanding), it's their level of accountability. They will do everything to ensure that the job is done and that you are happy. They came back to my home at two separate occasions to complete one room and I didn't pay a penny more than what was initially quoted to me. I cannot recommend Powell enough and can't wait until I can get them to paint other areas of the home.

DM Storrs rebuilt the top of my chimney and repointed and waterproofed the remainder. The team was…read morehard working and neat and did a great job. I had a few minor questions/concerns when the job was done, and the owner Dana came out personally and spent an hour checking the entire job and making sure I was 100% satisfied. It's clear he takes great pride in the work they do and wants to make sure every customer is a satisfied customer. I highly recommend the company!

We hired DM Storrs Chimney for some difficult to track down water issues and from day 1 they were…read moreincredibly sympathetic for our very frustrating problem. Due to their knowledge and caring they were able to get our issues corrected. This company is extremely efficient well run and honest and I wish I could give them more than 5 Stars because they deserve it !

My gas fireplace had not been used in many years and was not working. David diagnosed the problem,…read moresourced the replacement parts and came back to complete the repair. All was handled professionally and at a reasonable cost. Not to mention, David is just a nice guy, and he knows his stuff. I am very happy with the work done and definitely recommend. A++

Pellet stove cleaning. Dave was very thorough and friendly…read more Very knowledgeable and for a very dirty job he kept everything clean leaving no mess afterward. We appreciated his advice on what attention the stove needed when we asked. Thank you!

Very responsive, I went with another service provider, but they were kind and told me to call if I…read moreneed anything again.

In replacing our Rangetop, our measurements were off and we needed someone to come out right away…read moreso we could finish the install within the week. We contact various places and Magic Touch got back to us right away and had someone out within 24 hours to cut the existing countertop, and polished it to a professional shine on site. They helped us faster than anyone else we had reached out to, the other places haven't even returned our calls yet. The counter job is completed better than we expected, and making sure that everyone was happy with the final product no matter what it took. We are so happy that they were expedient, skilled in their workmanship, and went above and beyond to make sure we were overly happy with the results. Which they really didn't need to, but speaks volumes of their high level of professionalism and care in their workmanship. This has been one of the best experience with a contractor we have had. Thank you for all of your time and effort.