Was sent a first bill 1.5 years after service provided for my husband. When I called to alert the…read morebilling manager that this practice is illegal per Maine state statute Sec. 3. 22 MRSA §1718-E, the office personnel stated she would have the office manager call me. I told her that's fine but I don't have a lot of time in my work day to discuss illegal billing practices and this bill simply needs to be removed and/or zeroed out, and she hung up the phone on me. Avoid these rude lawbreakers at all cost.

May 22, 2025 husband and I had eye exams @ Rodrigue Eye Center. We relocated here from Florida…read morewhere we had seen the same optometrist for many years. We never had any issues or concerns. It was our first visit at a new practice and I was prepared with my vision insurance. I should have been alarmed when staff insisted on getting our medical insurance cards, but did not want our vision insurance. I insisted on providing it, but to no avail. Our exams were very thorough and professional. Both seen at same time, a couple people provided our care as exam proceeded. Doctor and technician did a great job, made us comfortable and explained everything. Doctor noted a couple concerns that will require follow up. At close of visit we were required to pay for refraction which our vision insurance always covers. I figured I'd get a refund once insurance paid. But office staff billed only our medical insurance (while telling us it does NOT cover the refraction.) Upon receipt of medical insurance claims, I visited office AGAIN to ask them AGAIN to file with vision insurance. It's now been several more months and vision insurance has not been filed. I was assured they would submit for coordination of benefits, but never happened. Care and environment entirely positive.