I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

Pretty sure they paid to hide or delete my previous review from when they flat out refused to ship…read morea box for me. Went in today only because it was my only way of returning equipment to Spectrum Communications and they told me the WIFI is down so they can't "scan anything". So they have no cellular back up and can't type anything in manually? Either lazy or cheap way to do business. They suggested I drive to the Gilroy store with gas at $6/gallon.

I cannot praise the wonderful people at this store enough. We were an "almost " victim of bank…read morefraud. We was almost robbed of a "lot" money and if the wasn't for the amazing lady who actually located the UPS vehicle and drove out to get it from the truck, We would have been another victim and out a LOT of money! The BEST customer service I have ever had in my life! You can go to any UPS store, but you can't find this kind of service anywhere else! A million thanks isn't enough!

Natalie provided immediate assistance in notarizing my documents at a moments notice. Very…read moreprofessional service I recommend her services thank you for exemplary service.

Good service would recommend, fast respond and very helpful, helps with any questions I had would…read morerecommend

If I could give Marisol 10 stars, I would!…read more I've never used a mobile notary service before. But with a hectic schedule, I needed to look for one. From the beginning, Marisol was extremely responsive and prompt. She also provided a slate of availability so we didn't have to play the back-and-forth game - I really appreciate that! When she arrived, she was extremely friendly and efficient. The process was quick and easy. I highly recommend this service.

Marisol was kind, helpful, and professional. I was not sure…read morewhat to expect but she made us feel comfortable. I would highly recommend this company!

Very friendly small business with a wide selection of books, some toys and games, and a few odds…read moreand ends that were interesting (tumbled rocks by the cash register, pens in the shape of wrenches, etc). I will be back. We need more businesses like this one in the Morgan Hill-Gilroy area.

I was in Morgan Hill to meet up with some friends recently.  I was early to the event, so I had…read moretime to check out BookSmart before they closed on a Saturday.  Nestled in a busy shopping center, there's plenty of parking in the lot (even though it was a busy weekend afternoon/evening).   While the store isn't the largest, there are plenty of books adorning the walls and lining the shelves in the middle aisles.  There are plenty of the normal best sellers available, but also plenty of treasured finds.  Though I only spent 20 minutes in browsing the stacks, I stumbled upon an independently published sports book as well as 2 childrens books I haven't found elsewhere, all of which will make great holiday gifts.   Coincidentally, the day I visited was also BookSmart's 30th anniversary party!  They had complimentary glasses of champaign as well as a photo booth for their regular customers (both of which I politely declined).  It's great to see an independent bookstore thriving in this community.  The next time I'm in the area, I will stop by and take more time to check out the inventory!

Super responsive and helpful on a short notice for notary. Would highly recommend him.read more

I have used Dan a few times for notary issues. He is always pleasant, helpful, and convenient. I…read morewould recommend him for all notary needs.

Today I walked into this shop because I had to print a return label and ship something out…read more The worker made the process super easy for me! They had me scan a QR code that led me straight to my inbox on my iPhone, where I was able to add an attachment to print the return label that got sent to me. They printed it out and then had me choose a bag to send my return item. Super quick, easy, and only cost me around $3. They do charge an extra 50 cents to use card. I recommend bringing cash!

I used this location to help me with some pictures I needed for my husband's 70th birthday.Khin…read moreMoe, store manager, did an awesome job of taking some very old photos and cleaning them up, allowing me to print them in a large format for the party. Great customer service!

Very rude. Do not recommend. Cusses at customers and treats very poorly. I don't know how this…read moreperson is even still in business.

Super fast service! Got him on the first attempt! Will definitely be going back to this process…read moreserver in a the future

Prompt, professional, and convenient. I've used this notary service numerous times now. He will do…read moreanything you need, single documents or loan packages. He's come to my house and I've gone to his. I am very impressed.

Very Professional and knowledgeable. Speaks spanish, Highly recommend for all your notary needs…read more Great prices too.

Very personable , considerate and professional. I needed…read moresome thing notarized and I was able to get in very quickly. Her office was a little bit difficult to find, as it down a breezeway. But she help me quickly find her and I was in and out very quickly. A weight off my mind. ! I definitely recommend her.