Mark was absolutely brilliant. Fantastic customer service throughout. The car I purchased was in…read moreperfect condition for its age and had all relevant paperwork with it. If only more car dealers were as friendly and helpful as this one! Mark also gave me a complimentary 6 months warranty with the car. Highly recommend! Thanks again Mark. Shannon & Sam

No Morals Rude Arrogant Seller, I was the first to call and inquire about Vehicle and agreed to…read morebuy. Didn't want to wait a day for me to come from a 5 Hour Journey. I missed another vehicle because of Motorvation of Croydon.

Twice may car has been in for a Service at Croydon Mercedes and has been returned with no…read morevalet/clean. This year when I got the call that my car was ready for collection, the lady very proudly said that Mercedes have given the car a complimentary valet. My car had not been cleaned at all! I went back to Reception to complain. I had to wait for the car to be cleaned. i wish a thorough check is done before contacting the customer and wasting the customer time. This wasted my time and is very poor experience. Also, the video sent to me my email about my Car Service is very poor. I could not understand what the person was saying as he seemed to be mumbling in the video. Overall, the Croydon branch does not meet the Mercedes brand expectation. Very disappointed.

It's a Mercedes dealership so you would expect excellence, just don't rely on the text service to…read morelet you know your part has come in! That aside I have recently had my car in their for service and I can't complain about anything. Booking in was easy, as you would expect with a Mercedes dealership! I'm normal times they have an area that you can sit and work from while you wait for your car to be returned to you, clearly as we are still in the pandemic that's a no go! They have their COVID protocols in place so you enter masked up, all the receptionist are shielded as you would expect. I was constantly updated on the stages that my car was at during its service and asked what time I would like to collect it. My car was washed and clean upon my arrival, so I couldn't ask for anything else from them. I was escorted out to my car walked around it and wished as nice a day as you could have given the circumstances we are all living in!! I can't fault the service from the staff, only reason it's 4 stars is they didn't tell me when something I ordered had come in. Other than that you know what you are getting from a Mercedes dealership and they do live up to it.

Came here looking for a pre-owned car for my dad. Pushing aside all the 'rumours' of second hand…read morecar dealers we came here having pre-searched our vehicle on the internet and McCarthy Cars kept on cropping up. We live reasonably close so decided to pop down and see the options in person. Parking is available near by and the site is across two lots providing a variety of make and model of cars to look at. A family run company, established here for decades, meant that I felt a little more comfortable about purchasing from here. It wasn't a site that had popped up and likely to disappear just as quickly also. We were pretty much left to look around without any hassle and when we found some we liked, were offered to take a look inside. They provided guidance, pointing out the different gadgets and workings of the insides. They were also happy for test drives to happen and for us to take them for a drive by ourselves. We did not encounter any heavy sale but Mr McCarthy, was on hand to talk through the spec's of the different vehicles and very happy to show paperwork and checks they perform on all their cars. There was no bartering here however, the aftercare help and assistance provided meant that I felt this wasn't needed. All cars are RAC checked and they provide a full service before you pick it up along with MOT up to date and taxed. The car we were interested in did have some little scratches on the side which I was told would be removed. I must admit, I was a little apprehensive about what they would see as 'removed' and I would see as 'removed' but, decided put my trust in them and have a little preparation for a discussion on said 'removed scratches'! Having come back a week later to pick up the car, I was very impressed. You would not know that there were scratches on the side. Mr McCarthy lived up to his word to trust him! His son, James, assisted us on the finalisation of paperwork and signing up for RAC cover (also comes as part of the deal) which is an added bonus on top of everything else. Father and sons were all very informed, personable and easy to deal with. It has been a very pleasant experience so far and would recommend them to anyone looking for their 'pre-owned' car.

From the owner: If you are looking for a used car in & around the Croydon area, we have recently been awarded 'Best…read moreUsed Car Customer Care 2014'.

Great Friendly car dealership, I had problems with my Ford Mondeo, nothing was too much hassle for…read morethem, my car had a lot of running issues, the team there turned my car around in 1 day from running sluggish and being a pain to start in the morning, to running perfectly- mondeo pulls so nice on the Motorway now- thanks guys for your help, would recomend to any one unsure with whats wrong with their car they only replaced what needing replacing :-) 5 star rating with me and they quoted me happy as i had 3 quotes from other local garages.

I bought a car on 1st August (ford fiesta) and had problems from day 1 - they gave me a clear MOT…read moreinspite of ruined break pads (which was mentioned as advisory in earlier MOT and wasn't replaced before sale). I had to literally visit the garage 5 times to get this issue resolved. When I collected my car after repair - the rear bumper and body has BIG SCUFF AND DENTS. Ashburton service centre bluntly refused to repair this and said that "cars are always parked on the street after repair and they don't take responsibility for what happens to the car on the street". I quote their exact words "For every car that we repair and park on street, if we started fixing the dents caused while they were parked outside our garage, we would go out of business". I have complained to motorcodes - case ID is 20515. I will complain to VOSA for providing incorrect MOT just for selling the car and I'm in discussion with a solicitor to raise a case in small claims court. AVOID THEM - they sell bad quality cars, bad quality repairs and don't take responsibility for safety of cars in their possession.