I am impressed with the faculty,very clean overall good staff that I met.But I meet this employee she was so rude,aggressive,verbally short ,unfriendly just a negative attitude.Ms Jovanna McNeal,should take some customer service greeting education courses. read more

My mother moved into the then brand new Brandon Wilde. She loved her apartment and found a "best friend" she was with daily and that all made me very happy that she was so happy there. The place was beautiful and I thought she would have the life care they promised so it was a win for her and me until the truth came out. I did find it annoying that when a light bulb blew it would be replaced with a lower wattage bulb giving less light so I would replace the replacement with a higher wattage bulb and wondered if the electric bill was more than they expected hence the lower wattage. But that was a minor correctable problem. Things hit the old fan when my mother must have had a mini stroke leaving her confused and she was not allowed to go back to her apartment. So OK, that happens but instead of moving her to the next step of supervised care she was moved to nursing where she was miserable and afraid of her room mate. I expressed that but she still remained in the same room. They told me she wasn't eating and I wondered how hard they were trying to feed her. I was told that the middle or supervised living unit was full then learned that they were taking people from outside of Brandon Wilde for the extra income. So much for buying in for life care. At the time I had my hands full with a life partner that said they wanted to go back to Connecticut otherwise I would have sought legal advice to address the broken promise of three levels of care promised at Brandon Wilde. I pulled my mother out of there and she lived with us for a while in SC until the move. My mom had been in diapers at Brandon Wilde supposedly because she said she was constipated and they were giving her a laxative but with us I was able to get her to eat and no more diapers and she was using the bathroom normally. We all went back to CT where my mother lived with us happily and soon recovered to a degree where she was quite functional but not able to live alone or independently. A few years later when she must have had another mini stroke and then she needed nursing because her brain told her she could no longer walk. All in all it was a heartbreaking time because my mom loved her apartment and cried when she couldn't return to it and she was so miserable in nursing. I don't know if things have changed there but I would make it a point to get an iron clad guarantee that a full three levels of care will be offered so nobody ever has to go from independent living to nursing when there is no need for that drastic a move. I would also say to checkout the intermediate level of care as my recollection recalls that I was never given a full tour and it seemed minimal to me especially when I asked and was told that mom could only have one piece of small furniture she had in her apartment. Not seeing it all was my mistake but my impression was that it wasn't that different than the nursing section. The place was beautiful, new and had enough to enjoy but perhaps not that well organized back then so I'm just saying to use due diligence, ask questions and tour the other areas where your loved one could end up. Obviously this is just one review of my experience from around 1991 so take it as that. Just be sure you know what you will be getting now and when a loved one can no longer be safe without supervision. read more

I worked here for less than a year in (2019) HS after volunteering with their nurses. I would never put my parents here. Some of my favorite residents were put in situations I wouldn't force upon my own family. I have nothing against the nurses, they were stellar, especially Ms. Tonya. (if she's even still there). It had gotten progressively worse after the virus hit and quarantined residents would roam, touching surfaces, and cough on my coworkers and I. At the time new management had not done much for the safety of the residents or the workers (exceeding only to-go or delivery orders for foodservice (my dpt.) and hand sanitizer in the kitchen). Hopefully they have recently met the standard for the safety of their employees as well as the residents I had grown to love. read more