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    Bray T & Assoc

    5.0 (1 review)

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    Direct Gardening - Oh so tiny

    Direct Gardening

    1.2(900 reviews)
    16.3 mi
    $$

    0 Stars. What I first was excited about ended up being the worst experience I've ever had with an…read moreonline retailer. It was only after the initial purchase that I realized they got such horrible ratings. The people in their home state think they should be shut down. I got excited and spent several hundred dollars at this website and 11 months later I have almost nothing to show for it other than 3 very tiny stick-like shrubs, some buried "pep pills" and a jar of "plant booster" It's very interesting that they have so many plants listed. And I wasn't against the idea of growing from what are essentially rooted trimmings (clones). I thought I would get my money back or a replacement but instead they gave me a "credit voucher" -- the customer service is horrible. They made me send back my proof of shipping. I don't think they know how to use computers. After I sent back the "proof of shipping" demanding almost all of my money back (excluding the fertilizer and the dwarf cherries that actually survived) they never said anything. I had to send an email asking about the credit voucher. Me: "I mailed the two shipping labels back to you around Christmas 2020" They sent me back a one-liner: "As of 1/11 we show credit vouchers began to issue on your account." Like there is some 1970s bank supercomputer processing these things... I was like "Oh ok" and logged into the account but there is no way to see where those vouchers are or how much they are for. So, I sent them another email: "How do I view those on your website?" Their response: We can send the proof through this email thread if you would like. Thank you, Customer Care My response: "Yes I'd like to know how to use them? How much they were for?" What I did not say was "why the heck do I have to even ask you idiots" I've started a dispute with my bank. We'll see. Since they dragged out this transaction for 8 months, the bank will probably be like "it has been too long" or something. I planted over 50 items from this company and only the 3 Dwarf Cherry plants actually survived long enough to take root and grow leaves. The rest died either in the hot summer months or never sprouted at all. And I tried to find things that could survive in direct sun. It took them many months to send my first partial order. They say they won't "send until the correct planting time", but they sent the items so late in the planting season that, of the few items that made it into the ground and actually seemed to be budding, they all died as it hit summer. (Received late May items that could have been planted in April, they died in June)

    Ordered 75 Lavender bushes. They came dry rooted in plastic bags with bugs in them. I planted…read morethem and kept watered as needed. They looked dead when they arrived and stayed that way all summer. Not one lived. I wanted my money back and THEN found out they don't do that. I got a certificate to order more. Don't think I will do that.

    Photos
    Direct Gardening - Dead periwinkle. Sealed bags.

    Dead periwinkle. Sealed bags.

    Direct Gardening - Look for the sticks!

    Look for the sticks!

    Direct Gardening - Inferno canna lily. Sprouted within one week in SWFL (March 2020)

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    Inferno canna lily. Sprouted within one week in SWFL (March 2020)

    Bray T & Assoc - gardening - Updated June 2026

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