I purchased a vape at Vapetime for my trip to The Dominican Republic. I explained this to the…read morecustomer service rep. I noticed he was looking at my odd the whole time and I did not know why. My vape got ceized by security in the Dominican Republic as they are not allowed in your luggage. I believe that the customer service rep (a Russian guy) knew this and that is why he was looking at me odd. I called him when I was back in Toronto and said we could recify this situation if I was able to get a replacement unit at cost. He was unwilling to accomade me. Really, really sad and really disappointed.

Just the best online customer support. I've been buying vapetime brand since one of my friends…read moreintroduced me to Quad berry, and my wife loves Moon. Recently, the supply chain went sideways (yay for pandemics....) and I spoke to Jon several times about it. The first time, he didn't hesitate to release more to the online store, but the second time he was incredibly apologetic. But he was honest and accountable too(which should mean a lot to whoever is reading) in explaining what happened and gave me a timeline of when to expect more. Also, quad berry is the shit. Haven't vaped anything else in like 5 years. If you like sweet/fruity flavor, this is a game changer

Excellent service every single time I come in! The staff will go above and beyond to fix the…read moreproblem you have with your vaping devices even if you have not purchased them from their location. They offer different options, very transparent and honest with their recommendations. Good quality liquids for very reasonable prices. Highly recommend for beginners as well as seasoned vapers.

Great help on parts to fix my rig, plus flavours are delicious and made on-site. Will be back!read more

Honestly, prices are competitive and the selection here is very diverse and allows for a lot of…read moreconsumer choice in how you prefer to medicate. Definitely make this a stop if you're looking to purchase some accessories. Not to mention that I overheard a worker saying that they applied for a license to actually sell marijuana which would be very convenient.

Friendly and knowledgeable staff. Great selection of products too!read more

Albert is the greatest - best store in all of Toronto in my opinion. He is helpful, and goes out of…read morehis way to please his customers.

Great stock and service. Super nice and good deals! One of the only places I can find that has the…read moreone particular juice that I like.

Was very surprised to see another location, was eating at kinka and stumbled upon their new…read morelocation. Exact same great selection as the other stores. Friendly staff and very knowledgeable. The sample station and decor all looks great. I love that they're in an amazing location, right beside a tim hortons and lcbo and a lot of great food places around too. I see they also have a lot of new juices too, picked up the blue raspberry lemon drop salt, phenomenal flavor!

From the owner: NYX Sheppard is known for our vast variety of products ranging from the finest premium e-juices to…read morehigh-quality affordable hardware/disposable vapes and our excellent customer service, NYX ECIGS is open at Yonge & Sheppard North York every day from 10-10 PM. The store is conveniently one minute away from Sheppard-Yonge Station, making it very accessible for any customer within the Willowdale, Lansing, and York Mills area looking to pick up anything they need. Same Day Vape Delivery Is also Available.