Emerald Oasis home managed by Mill Pond Realty Review 3…read morenight stay Thurs July 24 - Sun July 27 Nice home, but be warned -- the A/C system is not fully functional. If you're visiting during warmer weather and don't want to sleep in indoor temperatures in the 80s, this house isn't for you. Thurs: We contacted Mill Ponds, the home's management company, as soon as we checked in at 4:15pm telling them it was 82 in the house. They sent Damon, who was very nice, with one box fan to the house. He plugged it in and it didn't work. He said he would see if there were any other in their office but there weren't. The management office told me that evening they contacted the home's owner & explained the A/C issue. They said the owner said they placed an order for a window A/C unit and it would be delivered the next day, Friday. We thought OK, we have no choice, we have to sleep in this heat, but at least it's just for one night. It was so miserable sleeping. Fri: The management company sent an HVAC worker to the house to check out the system. He didn't know exactly why it was so hot as it seemed to be working ok, but he felt one of the reasons was because there were not enough vents for the size of the house. After back and forth that day with the management company in regards to at least getting the promised window AC unit, we learned the AC unit would not arrive until after our check out. I can't tell you for sure if this was because the home's owner lied to them or if it was the management company didn't actually contact them. Needless to say, we never received it. We had to sleep in this temperature again. Saturday: Melanie from Mill Ponds called and said she can't imagine how uncomfortable we were and would let us check out that night and not charge us if we wanted, but I told her we wouldn't have anywhere to go, which I imagine she knew since she told us it was the busiest weekend of the year in Saugatuck. I told her we would deal this last night but that I would expect compensation and she agreed. We slept in the 80s for the 3rd night. She ended up refunding us $390 for 8 people. We received $48.75/person for what I described above. She was going to let us check out Saturday evening and refund us the full night of $1000 plus give us some sort of compensation for the other 2 nights and instead gave us this. On the unit listing page, it does show air conditioning in the unit twice, once under amenities and once under property features. We would have never booked a home in Michigan, especially in July that did not have appropriate air conditioning. I do want to say that the management company was communicative, but that doesn't change the fact that we were miserable and so uncomfortable in the home for 3 days/nights. I do also want to say we were very kind and patient throughout the weekend in our communication with them, which Melanie also told us they appreciated. Would not recommend this home in the warm weather or Mill Ponds Realty. They really gave us the run around for 3 straight days.

We used to rent here for years, but this year it went completely downhill. The property we stayed…read moreat had mice droppings in the BED and all over the floor. It was the most disgusting thing ever. They were extremely rude when we complained, and said that rodent droppings are common in their rentals. I've never before or since stayed anywhere with rodent droppings! Also when we complained they literally kicked us out of the property - no apologies or admission of wrongdoing because we were "being threatening" because I asked for a refund for an obvious health hazard in their property. An absolute terrible experience for my daughter's birthday weekend. Would NOT stay at any of their properties.

I've lived at one of their properties for over 20 years. They take great care of the building, and…read morerespond to service requests very quickly- usually the next few days. I've read many bad reviews about them, and think they are outdated. The current team ( as of March 2024) is great to work with. In years past, there have been few rude people or ones that are hard deal with, but everything is fine now. Which is why I say the bad reviews may be outdated. The owner of my property invests A LOT in keeping the building nice. They put on all new roofs a few years ago, put in a new boiler, and are installing new windows this spring. They do landscaping every year and planted new tress last year. My building is as solid as they come. Even though the property was build in 1960's or 70's, you would never know. It was quality when they built it, and has been maintained very well. The only negative is that my rent goes up every year :( Even with that, it's still a very nice place to live. If rent continues to go every year, I may explore other options however.

Great people to work with, and I have a great experience every time I use them. From begining to…read moreend seamless transistions and the people ate easy to get a hold of as well.

Very happy with this rental place. Whenever I call for maintenance or anything they are very…read morefriendly and are very fast to fix the problem. I would recommend

Very old school mindset. No online portal to pay your rent, have to mail in a physical check. and…read moreif you have maintenance issues, you have to call in to let someone know, and you aren't given a timeframe on when somebody might stop in to fix an issue (was surprised on a Saturday afternoon one weekend to a knock on my door). People in the office are nice enough to deal with. You are better off to call, email could take a while to get a response if at all. One of the tenants in the building I lived in had someone not on the lease living in their unit, and both smoked in the building. They were made aware of the issues, but continued to allow the person not on the lease to live in the building. They will dock you for everything little thing when you move out. So please, document everything and take lot of pictures to protect yourself.

Sharp Construction is amazing! We worked with Nate and he was professional and we are so happy with…read morethe work. Sharp did two roofs on our investment properties. so thankful for how the roofs turned out. We highly recommended Sharp.

Excellent team! Well established in West Michigan. Give them a call today for any of your exterior…read moreneeds!

I've been lucky enough to work with Traci twice, first as a home buyer, and most recently as a…read moreseller when we needed to move due to a job. She is thoughtful and communicative, always available for help and guidance, and an expert in the market! She was able to help us list our house in a way that lead to an above asking offer within twenty-four hours. I truly felt taken care of throughout the whole process and would highly recommend Traci as a realtor for either buying or selling!

Couldn't be more pleased with our home purchase with Traci's help!…read more Being from out of town, Traci coordinated a virtual tour (during COVID as well) to show us the property. In addition, she showed it to use two other times in person as we got buy-in from our extended family. Once we were under contract, Traci coordinated many tradespeople to perform work on the property so that upon closing, we could get moving. She kept us up to date on a very complex transaction (the septic system needed to get replaced at the last minute, several delays due to things out of our control) and always had a smile on her face. We're eternally grateful for the hard work she put in and helping us buy this place.

We purchased our home back in the Spring with Sarah---such an easy, great experience! She was…read moreprompt with responses and willing to go the extra mile to help with all of questions and needs (first-time home buyers). Highly recommend!!!

I have worked with Sarah Lilly on the purchase of two homes and the sale of one. She is the most…read moreconscientious agent I have had the privilege to work with. Sarah is very pro-active and all of the transactions were professionally conducted. I am continually recommending her to friends and cannot say enough about the pleasure of working with her.

My wife and I had a great experience working with Heather. While not first time homebuyers, we were…read morenew to buying in Michigan. Heather met up with us ahead of time and reviewed the process and explained some details that were different in MI. The housing market was tough, but Heather helped us to understand our options for making a strong and competitive offer. She was helpful and patient with our concerns, and always quick to respond and give relevant information. While we never got the opportunity to meet Jamie, we appreciated the team approach and felt great knowing that there would always be someone there to answer questions or show us a property. The closing process went smoothly and we appreciated the responsiveness and communication of Heather's team. We highly recommend Heather if you're looking to purchase or sell a home.

Heather came highly recommended by people I trust, so when my mom passed away a few months ago, I…read morereached out to Heather about selling her house. From our initial meeting through closing, she was absolutely amazing! She not only brought professionalism and expertise, but also genuine compassion during what was a difficult time for me and my family. I live out of state, so other than our initial meeting, we communicated via Zoom, phone calls, and text messages. Throughout the process, Heather made sure every detail was handled and was clear on what she needed from me. She truly went above and beyond, and thanks to her, what could have been a stressful experience was effortless. I wouldn't hesitate to recommend her to anyone. She also has excellent taste in beer and her suggestions were spot on!