Very happy with this rental place. Whenever I call for maintenance or anything they are very…read morefriendly and are very fast to fix the problem. I would recommend

Very old school mindset. No online portal to pay your rent, have to mail in a physical check. and…read moreif you have maintenance issues, you have to call in to let someone know, and you aren't given a timeframe on when somebody might stop in to fix an issue (was surprised on a Saturday afternoon one weekend to a knock on my door). People in the office are nice enough to deal with. You are better off to call, email could take a while to get a response if at all. One of the tenants in the building I lived in had someone not on the lease living in their unit, and both smoked in the building. They were made aware of the issues, but continued to allow the person not on the lease to live in the building. They will dock you for everything little thing when you move out. So please, document everything and take lot of pictures to protect yourself.

Larry is very professional and a pleasure to work with. I trust him and the advice he gives. He was…read moreable to quickly rent out my property. He definitely over delivered and I cannot say enough great things.

Larry was extremely unprofessional!!!…read more After filling out and paying a total of $120 in application fees Larry requested to inspect our current house where all 4 of us applicants currently lived and 1 of the applicants owned the house out right. Out of the 4 applicants 3 of us had listed the required prior rental references. Because 1 applicant was a home owner she had none. Larry didn't call any of our references (I checked with each company that we listed), but instead he requested to do an inspection of our current home? After thoroughly looking over every room, he then tried to tell us that some spackling on the wall in the kitchen was why he wouldn't rent to us because it was "damaged" -- which the home owner was always doing small renovation projects and it was NOT damaged! After we kept asking more questions about why he WOULDN'T rent to us (we had excellent credit/excellent rental history) he then tried to just convince us to get another car so we wouldn't have to move???? Which was so DAD of him to tell us to change our lifestyle since we all wanted to move to be closer to work so we could walk and bike and not drive. He then left our house in a hurry and didn't even shut the front door. After deciding not to rent from him because the entire required "inspection" was creepy and intrusive and something I've NEVER EVER experienced as a renter of 7 years, I found out that the property he was trying to rent to us wasn't even registered at the time with the City of Grand Rapids. After requesting an application fee refund since it technically wasn't a registered rental he just ignored every email and never refunded our money. When Larry saw that 1 applicant was a home owner and had no official rental history he should've called all 3 other applicants rental history references before requiring an intrusive and probably illegal inspection of our current home at the time. I am SO incredibly happy that we did NOT rent from Palmer Property LLC and would HIGHLY RECOMMEND YOU STEER CLEAR OF LARRY and his business Palmer Property Management -- he does not know what he's doing and is extremely unprofessional in every encounter we had.

Emerald Oasis home managed by Mill Pond Realty Review 3…read morenight stay Thurs July 24 - Sun July 27 Nice home, but be warned -- the A/C system is not fully functional. If you're visiting during warmer weather and don't want to sleep in indoor temperatures in the 80s, this house isn't for you. Thurs: We contacted Mill Ponds, the home's management company, as soon as we checked in at 4:15pm telling them it was 82 in the house. They sent Damon, who was very nice, with one box fan to the house. He plugged it in and it didn't work. He said he would see if there were any other in their office but there weren't. The management office told me that evening they contacted the home's owner & explained the A/C issue. They said the owner said they placed an order for a window A/C unit and it would be delivered the next day, Friday. We thought OK, we have no choice, we have to sleep in this heat, but at least it's just for one night. It was so miserable sleeping. Fri: The management company sent an HVAC worker to the house to check out the system. He didn't know exactly why it was so hot as it seemed to be working ok, but he felt one of the reasons was because there were not enough vents for the size of the house. After back and forth that day with the management company in regards to at least getting the promised window AC unit, we learned the AC unit would not arrive until after our check out. I can't tell you for sure if this was because the home's owner lied to them or if it was the management company didn't actually contact them. Needless to say, we never received it. We had to sleep in this temperature again. Saturday: Melanie from Mill Ponds called and said she can't imagine how uncomfortable we were and would let us check out that night and not charge us if we wanted, but I told her we wouldn't have anywhere to go, which I imagine she knew since she told us it was the busiest weekend of the year in Saugatuck. I told her we would deal this last night but that I would expect compensation and she agreed. We slept in the 80s for the 3rd night. She ended up refunding us $390 for 8 people. We received $48.75/person for what I described above. She was going to let us check out Saturday evening and refund us the full night of $1000 plus give us some sort of compensation for the other 2 nights and instead gave us this. On the unit listing page, it does show air conditioning in the unit twice, once under amenities and once under property features. We would have never booked a home in Michigan, especially in July that did not have appropriate air conditioning. I do want to say that the management company was communicative, but that doesn't change the fact that we were miserable and so uncomfortable in the home for 3 days/nights. I do also want to say we were very kind and patient throughout the weekend in our communication with them, which Melanie also told us they appreciated. Would not recommend this home in the warm weather or Mill Ponds Realty. They really gave us the run around for 3 straight days.

Laura Durham bullied and threatened me in the middle of a special weekend I had spent months…read moreplanning. I reached out to Damon at Millpond real estate last fall and told him I was searching for a house on the water for a party of 14 for my oldest sister's bachelorette party in June. We had 30 year old women traveling from Colorado, Pennsylvania, Ohio, Illinois, and Tennessee. Other guests were traveling from different parts of Michigan. I was NEVER told that there was a limit to the amount of cars allowed in the driveway, nor was it stated in any contract. On Saturday, I had organized a party bus for a wine tour. My mother, the future mother-in-law, and sister-in-laws joined us for the tour. They were NOT staying in the house. The driveway was full of cars which we took the time to strategically park because we knew parking on the street would be inconsiderate for the neighbors. None of the cars were parked illegally or on the property lawn, nor did they block the street in accordance with the city ordinance. We had no visits from local law-enforcement regarding any type of noise complaint or the cars. I received a call in the early afternoon Saturday (after the cars had been there since Thursday) regarding the cars from someone in Laura's office. I explained the situation to her and why there were so many cars. That should have been the end of it, but apparently the truth was not enough. When we returned back to the house at 5pm I received a call from Laura Durham (along with the male beside her who also had a lot of comments). She was upset with the cars, even though there were less cars than people allowed in the house. She informed me that the community was trying to shut down vacation rentals, and I had to move cars. It seemed like the problem she was presenting to me was misdirected anger because people were upset with HER company. She also threatened to make us leave on the last night of our vacation mentioning we may have to get out of the house entirely if we don't move cars. When I expressed concern about that comment, she shut me down saying "it sounds like you are getting upset with, so I am going to hang up." She was intent on there being a "party" or astronomical amount of people at the house. Laura, you have chosen to be in the rental business. So, unfortunately, if too many cars in a driveway is "spreading like a wildfire" through the community, that is NOT my problem. There was no reason for you to share that with me, in fact the purpose of your multiple calls seemed very unclear. Shame on you for implying that we needed to vacate the property. We drank responsibly with a driver all day, and you wanted us to vacate and/or move our cars for the rental that we paid $6000 for. Most of all, I can't help but wonder if you would have talked to me in the same tone if I had been a man, not a 24 year old woman. You over stepped so many professional boundaries and ruined the final day of my vacation. You end all of this by saying you would be driving by at 1am to essentially stalk the house? I hope you did waste your time driving by the house. Most of us planned on leaving early for long travels home, and you would have found the house dark and quiet with MAYBE the sound of a few breast pumps. I had recommended this company to many others who were eager to book, along with all us women who appreciated the beautiful Studley cottage. After the rude encounter I had with Laura Durham, I will be letting everyone know to NOT book. Also, the house was infested with ants and we had to move our food to cabinets within two hours of being there. I saw a mouse on the property as well.

I have been with them for over 15 years and now have 4 rental units with them…read more They are professional, thorough, responsive. Absolutely five star service!

Attentive Easy to work with…read more Quick or immediate response time Best property managers that I have worked with They now handle 4 rental units for meb BB

We received accomodations at 818 Golfview. I think the accomodations were excellent. However, the…read moreonly part that I did not like was the fact that the checkin crew gave us the wrong keys for the house that we rented initially, so we had to drive all the way back to get the keys. Also, be warned that you need to get the keys before 6pm as their office closes by then. Also, if you are driving from Chicago to Michigan, the time changes to an hour ahead so keep that in mind when you are obtaining your keys.

Stay away from this management company or you loose money…read more There are lots of issues with the rental unit and it shows clearly the bad management. The water is not hot enough to take shower, both showers had issues with water. there are lots of aunts and spiders in the house and many of them went to our luggage. The fire place was broken. The beds are not comfortable. The kitchen equipment was not enough to make food. Dishwasher was not working properly. We called th hem multiple times and no one answered. Even their rental units have the highest price and their units have many unacceptable issues, they don't return most of your security deposit because of stupid reasons like you left the towel on the floor or you didn't clean the dishwasher. Their units looks good only in photos. Stay away from this management company or you loose money.

My husband and I planned a vacation through Anchor Point Premier Vacation Rentals. We'd never used…read morethem before. Let me just say they will be booking All of our weekend get aways and week long visits in Beautiful South Haven, Michigan from now on!! They cared for us as if we were family and our customer service "specialist" Emily, went Above and Beyond answering questions and did Everything to make sure our stay was perfect, relaxing and complete. Thank You, Emily!! And Anchor Point Premier!! You put Excellence in your service!

From the owner: Welcome to Anchor Point Premier Vacations, your gateway to unforgettable luxury family vacations in…read morethe picturesque paradise of South Haven, Michigan, and its surrounding areas. We are a premier vacation rental company dedicated to curating exceptional stays that create cherished memories for families seeking the perfect getaway.

They DO NOT manage their properties. TRASH everywhere. It looks like we live next to a dump. Called…read moreand complained to the management company OWNER Alex, and was told to call the city.

Great company to work with. Very professional and knowledgeable in all aspects of businessread more