Where do I begin? We had used Pro Source for our needs when renovating our kitchen 5 years ago…read more We loved our experience then, so when we were able to redo our master bathroom, we naturally went back to them. This time we started from scratch, new everything. I was so excited to get a completely new bathroom after 23 years of using the outdated one. The designer was a joy to work with and seemed to know what she was doing. I loved her design suggestions - but word of caution. Double check every single measurement - every single time you talk. Make the designer actually come out and physically do the measurement herself. Don't assume that she has the numbers right - even when you have given her the blue prints of your project with every measurement listed exactly. The problems began when she designed a beautiful vanity with a middle countertop cabinet between the sinks. My husband checked the measurements and realized she had made the vanity too long for the space we had. She adjusted the measurements on the bottom cabinets to fit our space, but obviously did not change the measurement of the countertop cabinet. The design picture looked beautiful, so we never thought about it not being adjusted to fit the smaller space. When it was finally put on, the cabinet was right on top of the two sinks. The lights and mirrors would have to be off-centered to fit in the space. And to make things worse, the designer, manager, and the owners would not do anything to compensate us for THEIR mistake. Other areas that were problems were 1. the beauty desk had to be redone by our carpenters because the sitting area would have required you stand and put makeup on. It was not lowered to a chair height. 2. At least $1,000 worth of extra tile (unopened boxes) were not used - and Pro Source would not take back or pay us for the extra that the designer once again over measured for. 3. The quartz people that they use took 1 month to get our material in-from measurement to installation. This caused delays to us and our workmen, meaning our contractor was out money waiting on materials. Due to these issues, this projected one month remodel took three months to finish. 4. When the quartz people finally came and were putting in the sinks, the size sinks that the designer had us buy was too large and we had to scramble to get smaller sinks. Again a measurement problem. 5. As mentioned above, the countertop cabinet did not fit our area and Pro Source says that 'we elected' not to use it and would not help us out at all. 6. To complete our countertop cabinet and the over the commode cabinet, I asked for crown molding - just a normal size. In the picture, it looked pretty. When the carpenter added the crown molding, it was double wide and almost hit our 9 foot ceilings. We had it removed. Another measurement issue. More wasted money!! As my contractor said, the Pro Source designer was putting all the bells and whistles on and doing the most expensive style that she could - to get her commission. I do not usually leave bad reviews - but I just want to warn people about the BAD EXPERIENCE we had and the thousands of dollars that we are out because we trusted their work, and their designer. We are so disappointed that the company would not compensate us AT ALL for their mistakes. Even our experienced contractor went to talk to them to say how we should be reimbursed in some way. He had never seen so many design problems. But in the end, they did nothing and we are out so much money. Habitat for Humanity will be getting some top of the line materials to enhance someone's home.

From the owner: ProSource of Birmingham is a home improvement store for contractors, builders, installers,…read moredesigners, and their homeowner clients looking to complete a flooring, kitchen, or bath remodeling project. Housing everything needed in one location, ProSource offers the best products and materials, including carpet, hardwood, cabinets, countertops, and much more. We'll help you stay within your home improvement budget with low wholesale pricing, while our digital project management tools provide you with 24/7 support. Plus, you'll have a dedicated account manager to provide personalized service from start to finish. Browse our extensive product catalog, explore inspiring project ideas, and locate your local showroom on our website today.

Everyone is very friendly and professional! Jacqueline was…read moreextremely helpful and knowledgeable in picking out the perfect granite countertop. It really brought out the beauty in our kitchen. The installation was flawless very pleasant with the finished product. Thank you Jacqueline and Maranatha for a beautiful experience in our purchase. I recommend this company for all your countertop needs! Stellar service!

Maranatha installed our countertops incorrectly on April 30th. We have the paperwork showing they…read morewere to install our sink as an undermount. It has been 7 weeks and they still have not corrected their error. They are giving our contractor the run around and we are not able to complete our project until they fix their error. Our contractor has hounded them and it is my understanding that we are scheduled for this Wednesday. If that does not happen, I am considering legal action although I am not a litigious person in nature. At this point I don't know what other recourse we have.

Our experience with Kitchen and Bath Dimensions (aka Counter Dimensions) was fantastic. They went…read moreabove and beyond, patiently talking us through buying appliances and generously sorting out our screwups. They worked closely with us at every turn, from decisions about design to decisions about implementation. They even helped us correct issues with a refrigerator that didn't quite work out. We have gotten many compliments on our kitchen, including from those who didn't see the horrible "before" situation. We have nothing but praise for Kitchen and Bath Dimensions. They are incredible!

From the owner: We do Kitchens and Baths!!…read more Saturday and Sunday by Appointment Operational since 1988, Counter Dimensions is a full-service kitchen and bath center that specializes in design and remodeling services. It distributes and installs countertops and cabinets. The company provides a range of products, such as knobs and pulls, as well as decorative tiles for backsplashes and floors. Counter Dimensions cabinetries from various brands, such as the Crystal, Mid Continent, Shiloh, Decora and Jastev. It also provides laminate countertops from several manufacturers, including Wilsonart International and Formica Corporation. The company offers surface countertops from the Cambria, Corian, Silestone and Zodiaq brands. Counter Dimensions provides layout, elevation, and appliance and fixture connection services. It offers general contracting, electrical work, and gas and plumbing connection, as well as flooring and wallpaper installation and painting services. The company has received the Alabama Remodeling Excellence Award.

I was in here a few days ago looking for a specific type of floor lamp with shelves. When my…read morehusband and I walked in, an employee greeted us and asked if we needed any help. My husband responded that we did and asked where the lamps were located. The employee pointed it out to us. Well, my husband and I didn't follow directions well because we ended walking pass the lamps. We were talking to each other about how we couldn't find the lamps when the employee from earlier walked up to us and said, "I noticed you didn't find the lamps. Let me walk you to the area." The employee proceed to walk us to the lamp area. They did not have what I was looking for, but I appreciate that gentleman for following through with making sure we were in the right area to look for what we wanted. Because of that great customer service, I would come back here to find something else I needed.

The smell in here was so strong that it gives you headache. They need to ease up on the home…read morefragrance here. It is very cluttered in here as well. You can find a lot of stuff in here but I didn't last long because of the overwhelming smell of air freshener. I like when stores put clearance outside makes it easier to shift through.

Professional from the start to the finish!…read more Today was the sprinkles on the cake; Matt Herndon came to install the shower, and the installer gave extra special care to put down work mats so there would be no damage to any of the floors. Matt even cleaned up like no one was there! Our estimate was precise to the print on the document; she picked just how she wanted it, and they did exactly what they said they would do. Less than a month ago, we started the process.

felt like a used car salesman. really pushed to sign up right now so he could keep his guys…read moreworking, simple shower replacement quote was almost 10k. nope