Dr Patel and his staff are kind and excellent to work with. I have had 2 extractions with bone…read moregrafts there. He is really good at giving the numbing shots, I have only felt the first shot he gives me on the visits. He is very thorough in explaining what work needs to be done and why. His staff is very kind and friendly. They check often with you to make sure you aren't feeling any pain. I used to hate going to the dentist, now I have no problem. I know I am in good hands at the Patel Dental and implant office.

Always professional, caring and prompt. Good community feel in office - they really care and…read morelisten.

The best dentist I've seen in many years! Very kind, gentle, and does a great job. You won't be…read moredisappointed with DrCrayle or his staff.

Nathan is a great dentist, first time seeing him since switching DMD - went for a 6 month cleaning,…read morewas in and out within 30 minutes even got updated x-rays.

I started coming here 10 or so years ago because my wife is a patient. I was a bit nervous because…read moreDr. Jason Troutman was new into private practice. I was truly impressed that he read upon my medical conditions prior to seeing me and I had just written them down only 15 minutes prior. He and the staff go above and beyond at each visit making sure all questions are answered and I am comfortable. That means a lot. He is also active in the community. Just a nice well rounded guy. I'd give more stars but 5 is the max. If you are shopping for a new dentist, give the folks at Troutman a try. You won't be sorry.

Amazing customer service from the start! The Dr. and his extremely knowledgeable assistant took…read moretime to explain procedures, X-ray results, and answer all my questions. I have dental anxiety and I immediately felt at ease in this office. The esthetics are calming and clean, the staff is very friendly and the Dr. and his assistant addressed my anxiety with compassion and complete understanding. As a healthcare professional I would highly recommend Dr Troutman and his staff.

I hate going to the dentist like ALL of us do, but Dr. Dornblazer and her staff are awesome!!!…read moreGreat personalities, make you feel right at home and the experience is traumatic free!! :)

I have been putting off writing this for quite some time because I genuinely enjoy the care I…read morereceive from the hygienists and the dentist. They are the reason I have continued coming to this practice. I also understand that this office chooses to remain out-of-network with Delta Dental. That means I pay approximately $120 out of pocket for my routine cleanings, receive reimbursement directly from Delta, and then personally bring the insurance check back to the office. While this process is certainly less convenient than visiting an in-network provider where I wouldn't have to pay upfront, it has been my choice to continue my care here because I value the clinical team. Unfortunately, my experiences with the front office staff have become increasingly frustrating and have made me question whether I should continue as a patient. Over the years, my employer has gone through several mergers and acquisitions, which has resulted in my dental insurance changing multiple times. During one visit, the insurance coordinator asked me in front of other patients in the waiting room, "Your coverage is changing again?" That felt unnecessary and embarrassing. Insurance changes are often outside a patient's control, and verifying coverage is part of the administrative process. Another recurring issue is that I am repeatedly reminded--often multiple times during a single visit or phone call--that I need to bring in my Delta reimbursement check and pay my balance. I have been a patient for years and have always paid my bill. I routinely drive 30 minutes to deliver the insurance check once I receive it. Being reminded over and over, often within earshot of other patients, makes me feel as though I am not trusted, despite my consistent payment history. I have also found that whenever I question or seek clarification about insurance information, the front office staff immediately become defensive. Rather than working collaboratively to resolve the issue, I am often reminded of their job title or told they are correct. At this point, the interactions feel dismissive and, frankly, targeted. Whenever I need treatment beyond a routine cleaning, it becomes an exhausting back-and-forth between the office and Delta Dental. Delta tells me the office has submitted something incorrectly, while the office tells me Delta is wrong. As the patient, I am left in the middle trying to sort out issues that should ideally be resolved between the provider and the insurance company. Even something as simple as calling to schedule an appointment results in being reminded two or three times that I will need to pay. Again, I have been a loyal patient for years and have never failed to meet my financial responsibility. These repeated reminders have become unnecessary and make me feel like I am being treated differently than other patients. I wanted to share this feedback because I truly appreciate the excellent care I receive from the hygienists and the dentist. My concern is not with the quality of dental care--it is with how I have repeatedly been treated by the front office. I hope this feedback is taken constructively, as I believe every patient deserves to be treated with professionalism, respect, and discretion. I have made the decision to transfer my care back to Chapel Hill even though it's a significate longer drive.

First, the dentists are competent…read more Second, the Office Manager and Schedulers appear unprofessional, rude and inefficient. The staff has been aware for 6+ months regarding my knee replacement. I get a phone day 1 day prior to my dental cleaning stating that I need medical clearance prior to my appointment and no one from Duke has responded after several attempts. I informed the Office Manager how did they contact my surgeon's office when no one asked me for the surgeon's name. Instead of owing up to their dysfunction, the Office Manager made up every excuse instead of acknowledging that they handled the situation inappropriately. The Office Manager and staff keep reiterating that we tried to leave a voice message, but your box was full! That is not the truth because I clear my messages every day. The Spectrum tech person just confirmed that my voicemail box was empty. Last, is it professional to raise her voice at patient? I told Bailey that she was raising her voice while talking to me. I will be picking up my records tomorrow and find a professional dental office. I prefer going to a practice that has an office staff who exhibits customer friendly behaviors even in the face of mistakes.

Have had some fillings done here. Have had to go back because my bite was and still is off…read more (Fillings too proud). Hate to leave a negative review as I do think they try. Do yourself a favor and go anywhere else.