From the moment I walked into their office a few years ago, I felt welcomed & understood - two…read morethings that are very hard to find in northern Vermont medical practices. Their compassion, care and expertise far exceed anything I have experienced in the Burlington area in years. I switched to this practice based on several friends' recommendations, and couldn't be happier!

I had wrist surgery on a broken wrist. I love the place and the Drs but I am frustrated by their…read morelack of support. I called them on last Tuesday and they sent me to voicemail. I told them I thought I cracked my wrist or broke it again. It's a full week and I still haven't gotten a call back from them! Is it the front desk staff? Who answers the voicemail??

After being passed on (June-September) by Cottage Hospital, Dartmouth Hitchcock, and two local…read morepediatrician offices - The Alpine Clinic was recommended. Out of desperation, I reached out to them. It turned out to be one of our best decisions. The Alpine Clinic returned our call within 24 hours, and scheduled a consult within 72 hours. Prior to the consultation, an x-ray was ordered same day and post consultation they said they may have to wait until Monday for an MRI. After 15 minutes, the nurse returned and said they could fit an MRI. Within one appointment, all three tasks were completed. Surgery was promptly scheduled. 12 year old, full ACL reconstruction and meniscus repair was completed by Dr. Kauffman. He called later in the evening, after his 12 hour shift and our family could not have been more grateful for that. What a kind gesture to check-in once the clock stopped. Wonderful staff, knowledgeable team - Overall extremely impressed with everyone's hard work to take care of my baby. There's a long road to recovery but I know they're supporting us every step of the way!

I know Dr. Kauffman to be an excellent surgeon and an ethical human being…read more He consistently demonstrates great care and thoroughness in treating his patients.

I was told not to come in for two weeks by Andy and that he would have the appointment from the…read moresystem. I then had all of my appointments cancelled by them after being sick the following week and calling to let them know because I had been a "no show" even though this wasn't true. They were extremely rude and called me untruthful when I have no reason to lie, I was going based off what I was told. They told me I was "changing my story" and that "Andy would never do that" when my story had not changed at all, I was communicating that it was unfair to have all my appointments cancelled when I was simply following orders. I have been waiting months for this care and to be treated like this is absolutely unacceptable. I have never been treated this badly by healthcare professionals before.

Love these people! Helped me get back into shape after my ACL reconstruction, also a very nice…read morereceptionist and flexible if you have something come up or need to reschedule! The PTs were motivating but still gentle and supportive. I ran my first 5 minutes here which seemed impossible and I'm very grateful for them. Also, the public bus drops you off right near it. Definitely recommend!