Very poor communication with their residents. Slow to respond. When you email them they skim…read morethrough the email and do not address your concerns or needs. So you are left repeating and waiting again. They may be great when it comes to owners but not tenants. So, if you are interested in renting a home where they're the management company I would continue your search. Zero compassion for people.

This is one of the most painful real estate transactions I have ever had. I truly believe it a…read morecouple old sayings, especially now! You get what you pay for and one really can make a mountain out of a mole hill. After using VIP a couple years ago with a couple of other transactions that were challenging but completed relatively on time with the excuses being blamed on the tenant. I reached back out to Shawna King from VIP and asked her about listing two duplexes in the Oak Cliff area. She pushed to communicate with the tenants so she would not have to deal with the property manager because he was challenging distance away for her to arrange inspections and walk throughs. She also wanted to disturb the tenants with open houses and views before offers. I put my foot down and didn't allow open houses. I made it clear when the properties were leased to and rejected an offer with FHA financing because it would require the buyer to occupy the investment property prior to the lease expiring. Once we got an accepted offer this still turned out to be the case. I refused on multiple occasions to involve the tenants. Shawna took it upon herself to have the buyer and the tenant negotiate a buyout, offering the tenant two months free rent to leave early. By now, you can assume escrow was delayed and I was not receiving rent. The appraisal came in very under valued and the deal was going to fall out of escrow. I was asked for a third extension while the lenders requested new appraisal from an appraiser that does investment property regularly. When I first contacted Shawna about listing the two properties, she reached out and friended me on Facebook. Therefore, while my deal was going down the drain and she was telling me how hard she was working to save the deal I was seeing her posts from her "girls weekend" in San Francisco. #girlsweekend #welldeservedbreak Some how by a wing and a prayer the new appraisal was completed and the transaction went through. However, taking a difficult situation of a poor appraisal was exacerbated by the fact the realtor let the buyer talk to and negotiate with the tenants prior to ownership. I reached out many times to the agent and the broker while this transaction was troubled and my calls and emails would go unanswered or they would have some third party call me back like the lender. Why the seller was talking to the lender was beyond me. However, why the buyer was talking to the tenants was also unbelievable. This is my first Yelp review ever! I was just going to let this go and never do business with VIP again, however being emailed to be compensated for a positive review, made me sign up. I wanted to warn other that any positive response they may be seeing could have been paid for. #honestyisthebestmedicine #yougetwhatyoupayfor #makingmountainoutofmolehill

My experience so far has been remarkable. I cannot say enough about how wonderful Brian Langus has…read morebeen as a realtor. Love that he is personable but direct in his communication. While I'm sure we are not one of his top clients, he has certainly made us feel that way. John Maclaughlin has been a gem as well! So professional and his system of breaking down the homes we have seen and how to remember them is so helpful...plus he's just a great time. Erika has also been amazing. Answers all my phone calls and questions with ease! Such a great experience! We are KW Van Poole lifers!

Seychelle, Michael, John, Kristen, and the entire Van Poole team were incredible to work with…read moreduring our home buying experience in May of 2026. Even when we had challenges in the process that were outside our control, the Van Poole team worked diligently to proactively solve them and successfully negotiate our home purchase in Flower Mound, Texas. They went out of their way to make us feel heard and understood and provided expert advice on the market comps and dynamics of the areas we were looking to buy. I would highly recommend Seychelles' team to anyone in the North Texas area who's looking to buy or sell a home.

We had a great experience working with Common Ground Management. Their team communicated clearly…read moreand made coordination smooth from start to finish. We especially appreciate their prompt payment and professionalism -- it truly makes a difference. We look forward to working together again.

Very prompt and professional. Ty and Rivka are reliable. I…read moream having a pleasant experience with them.

This company is extremely difficult to do business with and I would not recommend buying a house…read morefrom them. #1 They take shortcuts in their renovations that you will discover later after you're living in the home. I don't have the space to get into all of those issues here. #2 We have been trying to get taxes that they owe us from the time they owned the home in 2018 for about 2 months now. Mostly they just don't respond, but when they do, it is usually some odd excuse that has nothing at all to do with the subject at hand. We have forwarded them the documents showing what they owe (and verifying that they owe it), and still they continue to put us off. #3 The realtor, Phyllis, constantly refers to the renovators as her "client" even though she is married to one of the partner renovators. It seems very deceptive that she doesn't openly disclose the fact that she is a part owner of these homes she lists. Very unprofessional.

Very very very difficult company to do business with! We recently bought a house from them and they…read moredo not budge much at all in the option period even though they are fully aware that many safety items need to be fixed or updated. They went up to the last hour before closing completing the required renovations and cleaning. Even after closing, the left the lock boxes and for sale signs at the house and took a few days and multiple attempts of contact to try and get them out to remove. Their agent Phyllis is extremely difficult to get a hold of and takes forever to respond back.

Corey is an awesome person and vigilant and thoughtful in his job. Do not hesitate to work with…read morehim. Great Real Estate person.

As a fellow real estate professional, I can tell you that working with someone who knows what they…read moreare doing is crucial in the competitive D/FW market. Corey is always one step ahead of everyone else and he's always able to deal with curveballs with finesse. He is patient with his customers and treats them like family, not just another buyer/seller. His knowledge of real estate is based on experience as he is also an investor and has been through the buying/selling/closing process many times. These traits are all vital when debating who you will choose to help you sell or buy your next home or manage your rental property.

There are not enough stars for Lauren to review her as a Real Estate Agent. We recently moved to…read moreDallas on a very short timeline and had to find a house quickly which was very stressful. We found Lauren and she was not only an incredible Real Estate Agent that met all our needs, but was a great person. Lauren made a stressful process fun and easy. She helped our family dial in a home and adjust to a new culture! Highly Recommend her!!!!

I feel very lucky to have found Lauren to assist me in buying a house recently, she was an all-star…read moreagent! She was extremely easy to work with and best of all she was very focused on making sure I ended up in a house I would love. She was very patient with me especially in helping me find a house that met all my requirements...no easy task and never pushy. She was always quick to answer texts or emails and provided excellent research on comps. After months of looking, Lauren located the perfect house for me with everything I was looking for. Thanks Lauren!

Ambrose is very knowledgeable of what he does! Amazing details to attention and cater to their…read moreclients best interest. The team is incredibly helpful in many ways.

From the owner: We take the worry out of your real estate transaction by doing all the work for you.read more

Goldnest is a remarkable company. We are currently staying at one of their properties in Plano and…read moreit's awesome. Squeaky clean, better than the photos, and the hosts are very communicative. They have replied within 10 minutes any time we needed something. We booked an AirBnB from a different host prior to staying with Goldnest and it was awful-- broken doors, bugs, mold, etc. Tal was able to get us into one of their rentals within minutes! They saved our lives. I would definitely recommend renting from Goldnest, they seem to have their ducks in a row.

I was never able to check in to this Irving listing with host Tal…read more We confirmed 8 overnight guests, 2 infants, with daytime visitors, total 14 max, before arrival. On July 3 I requested the entry pin starting at 4:02 PM and never received it. After waiting almost 2 hours with two infants, Airbnb Support could not reach the host and cancelled for host neglect. Airbnb rebooked me to the same listing with Tal, and the same no-code issue happened again. We drove 4.5 hours, ended up with no place to stay, and had to book a hotel an hour away with refrigerated medication at risk. Would not recommend.