I guess Dr Vernon is an ok doc, but his office is the most poorly run I have encountered in over 30…read moreyears of dealing with my own healthcare issues, having lived on both coasts of the US. They do not answer the phone and they do not return calls if you leave a voicemail. If you happen to get someone to actually answer the phone, you will learn very quickly that you calling is a problem for them and they will then forward you and ask you to leave another voicemail. They do not care and you will actually hear that sentiment in their voice, clearly. It won't matter if you're cordial in every single encounter or how mannerly you behave in general. They simply do not care about resolving even the most simplistic of administrative/insurance issues. You will spend weeks battling and agonizing before you get a return call, if one ever actually does come. His office didn't bill my procedure correctly; they used my member ID but not the correct insurance. So when the anesthesiologist billed my insurance company, said company had no filing about a colonoscopy procedure actually occurring. So my insurance sees only that I had some anesthesiology services on a certain date. That alone is a $600 bill that only $108 of which was covered because there was no procedure tied to it. If my insurance company had received the billing for the actually colonoscopy along with the anesthesiology, all of it would have been covered at 1000%. My procedure was literally 7 months ago and I have fought and battled with Dr Vernon's office/billing staff. I'm now about to have to pay $492 for the anesthesiology or face being sent to collections, all because Dr Vernon's office didn't file with my insurance prior to the anesthesiologist filing. I know I gave him the correct insurance info and the proof is in the fact that the anesthesiologist successfully filed their portion of the claim. I will NEVER return to this office and whenever the subject of gastro issues/routine colonoscopy comes up in conversation, I will do everything I can to warn folks about what they'll likely face should they choose Dr Vernon. I will also be warning my PCP that he is destroying his own credibility with every referral he makes to Dr Vernon.

Dr Vernon and staff are awesome. They were friendly and the procedure went well. He explained…read moreeverything to me and my husband. I would highly recommend him.

Dr Bunao and staff are super friendly! Great small clinic that gives off a personal touch to every…read morevisit. We are a military family and this office was was assigned to us via tricare. We were lucky to be assigned an office off the base. I would totally recommend this clinic and Dr Bunao if you live in the Sanford Lee or Harnett county.

Dr. Bunao is absolutely awesome. He spent over 1/2 hour with my daughter who's going through some…read moredigestive issues. He recommended that she see a GI specialist and a heart doctor (because she's having chest pain) because he just wants to rule everything else out before he gives her a blanket diagnosis. I was so impressed with his bedside manner. She's only 19 so he told her not to be scared and explained exactly what the GI would do. I could go on and on about how awesome he is. His staff is efficient and kind and helpful. We got an appointment the day I called. Honestly what an amazing doctor!!! I totally trust him not only for myself - but my teen!

I was able to check in online before coming so that when I got there I was in and out!…read more The waiting area was clean and empty (because everyone can wait at home). They called me back almost immediately. Everyone was friendly and took good care of me. So grateful for the great, efficient care.

Great visit here. Got in quickly checked me over. Everyone so very nice . The place to go if you…read moreneed a medical visit on the weekend.

Dr. Lynch was the worst provider I have seen in my entire life, which is unfortunate because the…read morefront desk staff and nurses are all great, as well as the PA Michelle I saw several weeks ago. Dr. Lynch came in the room already seeming angry and committed to misunderstanding me. She got ALL the details I had shared with the nurse WRONG, including medications I was on for the issue and what had worked in the past. When I gently and respectfully tried to correct her, she quickly spoke over me and began to lecture me on how this was an "urgent care for urgent issues" (umm ya pretty sure deep cough, lung pain, and nausea is urgent) and that I just needed to wait and call my ENT or go to the ER. Then when I became frustrated and finally (for once) stood up for myself and told her she wasn't listening to me, she went off about how she was "practicing good American medicine blah blah blah"....I have never been so handily dismissed and it was the only time in my life I have actually walked out of a doctor's appt. It was horrible and I cried the whole way home. She also stated in her notes that she offered me a steroid inhaler which she did NOT. Why lie about that?! My experience was very much like the other negative one written here about her. If you're considering going, I would definitely call ahead and ask which Dr or Physician Assistant is seeing patients that day and go somewhere else if it's her. You'll thank me.

Dr. Sigmon was great! She took great care of our daughter on our visit and helped with any…read morequestions we had.

As always Dr. P ALWAYS goes above and beyond for each and everyone of his patients. I couldn't…read morerecommend a more caring Dr. THAT gives the patient care he does. I will never be able to find or recommend a Doctor with such

Dr.Bob and his entire team @ Back to Basics are the BEST in Sanford! He is truly a Genuine Caring…read moreDR. All the staff are such sweet & friendly people. My family has been coming to Dr.Bob for years. I HIGHLY Recommend him!

Y'all should check out Holly Springs DPC! I met Dr Scott at Holly Fest 2024 and found him to be a…read moregenuine and delightful doctor. (The DPC model seems to suck all of the best care providers out of the "traditional healthcare" model and gather them in one place. Love it.) Later in 2025, last Sunday, I reached out on a weekend with a pretty routine question. It wasn't urgent, but he responded within 2 hours at 9 PM on a weekend. In a world of terrible customer service, that just blew my mind. Three cheers for Dr Scott and HSDPC. When service is this good, why would anyone ever go back to a regular* Doctor? *insurance company contractor who doesn't work for the patient

In my very limited experience with this practice it was clear that they prioritize their own well…read moredefined rules and requirements more than simply being welcoming, understanding, and helpful for their new patients. I wish you all the best in your future endeavours, but I am very glad it did not work out for us.

Serious concerns:…read more Our first appointment was scheduled through the hospital, which led to confusion regarding the office location. We arrived ten minutes late to the correct office. Obviously, this was not the fault of the pediatrician, but I mention it because it is the only mitigating circumstance surrounding what followed. Our visit was three days after I gave birth and was concerningly short. We were told our plans to exclusively breastfeed were likely doomed due to our child's alarming weight loss. As first time parents fresh out of the hospital, this was terrifying to hear and was not handled with compassion or proper explanation. Most of our questions went unanswered, and we left fearful that continuing to breastfeed could harm our baby. Had the experience ended there, I would not be writing this review. I assumed it was simply a poor fit and scheduled with a new pediatrician the following day. When contacted about additional appointments and the newborn screening, I politely explained that this practice was not the right fit for our family. Unfortunately, the situation escalated. Our daughter received an abnormal newborn screening result. The state lab contacted this office, as they were still our pediatrician at the time, and informed them that she needed urgent retesting within 24 hours. When the office called me, the person I spoke with was unable to pronounce the flagged amino acid/condition and instead asked me to spell it so I could search for it myself. Our daughter was not even a week old. Receiving news of a potentially serious metabolic disorder in this manner was beyond alarming. There was no explanation of what the condition was, what it could mean for her health, or how urgent the situation was. Just that I should google it. I was instructed to go to UNC Rex's lab. I immediately drove an hour there, only to find out they could not perform the screening because it required two hours to process and it was twenty minutes before closing on a Friday. When we contacted the office again, the response was essentially, "Oh yeah, forgot about that, sorry. I guess you'll have to wait until Monday." Considering we had just been told the testing needed to be repeated urgently within 24 hours, being told to wait another three days with no medical explanation was extremely concerning. I spent the next two hours calling hospitals trying to find somewhere that could perform the test, only to repeatedly be told this was something the pediatrician's office needed to arrange. During this time, I was unable to reach the office. The following morning, our new pediatrician immediately began contacting hospitals on our behalf and attempting to obtain the necessary records. They also attempted multiple times to contact this office (and were unable), and my own voicemails to the nurse line went unanswered. The state laboratory had not yet fully processed her results, meaning our new pediatrician could not obtain the necessary information. This office was the only one with access to the abnormal screening information at that time. We ultimately had to call the scheduling line ourselves just to get someone on the phone and have the results forwarded. Although we had decided the practice was not the right fit, this occurred while this office was still our daughter's pediatric provider and responsible for coordinating follow up after an abnormal newborn screening result that was evidently severe enough to warrant a repeat screening within 24 hours. At every step, we were left advocating for our daughter's care during an urgent situation with little guidance from the office responsible for coordinating it. This involved a less than one week old infant with a potentially serious newborn screening abnormality, and the way this situation was handled was unacceptable.

First I want to say that Dr. Dupuy is fantastic. The reason for my two star is because this office…read morehas become so over crowded with new patients, that there are no available appointments for sick kids or established patients. They never leave anything open for people who need a same day appointment and they have these walk in Saturdays that are from 8-12 and are always crowded or at a different location. Not sure if it's greed but it's sad when a doctor's office keeps accepting new patients when there is no room for them. It's interfering with the care of established patients.

Love everyone there we See Lynn most the time for 12 yrs but have used other drs. They are amazing.read more