I called to confirm whether my insurance was accepted at your office. I was told staff could not…read moreverify this information, but my appointment was scheduled anyway. When I later contacted my insurance company, the representative had to call your office directly to confirm coverage--and was told my insurance was not accepted. This created unnecessary frustration and wasted time. Patients rely on your office for accurate information, especially when they are already managing health concerns. It is the responsibility of staff to verify insurance coverage before scheduling appointments. I strongly recommend that staff receive additional training to ensure they can properly confirm insurance acceptance prior to booking appointments. Doing so would prevent situations like this and ensure patients feel respected and supported in their care. This is a direct reflection of the doctor. IF he does not find this an issue in his office, then how do you find that he would help you ethically?

Been going there for 7 years and haven't made much progress. Asked Dr. Devante why I am not losing…read moreweight, he told me to eat like a bird...... Asked Dr. Devante about potential bacterial overgrowth, and he told me to eat dates/prunes.....(wow that is a really bad advice) My cholesterol is a bit elevated, but didn't go up and he's in a rush to put me on cholesterol lowering medication. I declined. My TSH is 5.50 but he didn't bother doing anything about it. I'm done, leaving and going elsewhere. This isn't healthcare.

Avoid this place. TERRIBLE quality of care. They will not collaborate with your established…read morespecialist and look at you with fake concern

I am switching to UNC Family Medicine at Fuquay-Varina, N.C…read more I supplied my information to UNC Family Medicine to become a patient of Michael Steger, as their website said he is accepting new patients and I was a patient of Michaels when he was with a Doctor's office in Apex, N.C. which is where I live. He's the best. They emailed to me an appointment date and time of Monday, August 22, 2022. Here's the rub. Today 8/19/22, to be proactive and supply my personal and medical history with UNC Family Medicine for my first visit scheduled for Monday (08/22/22), I tried to call the office using the phone number supplied to find out if there is a www that I can post my information to, for them to have ahead of time. After holding over 30-minutes, I realized the number supplied to a patient or prospective patient is a boiler-room that catches all calls for all of their dozens of locations in this area. After disconnecting, called the main number at UNC Memorial Hospital in Chapel Hill and the person answering the phone there (almost immediately) didn't seem to know about these Doctor's offices UNC has all over everywhere, nor did they recognize the number supplied to me, and does not produce a human being after 30-minutes. I am going to rise from my chair, ingress my car and travel the 14.85 miles X 2 to determine if they exist and try to get the information I was seeking by phone. That will finally decide if I wish to do business with them in the future. I know I like Michael Steger as my health care provider, but the roof he is under will ultimately decide. After all that, I will feel I have done my part. I can update this review or post another after making contact, whichever is the protocol for this outlet.

Julie B, I had the exact same experience. I was with Ed for…read more10 ish years and he is the BEST. I am sad. And lost without him. lol I met with his replacement Corrine, and am requesting to be transferred to someone else. I've never had a more accusatory, questionable, judgement driven and cold appointment in my life. Definitely not a fit replacement for Ed...

I have been a patient of Ed Glaesner's for 17 years and unfortunately he has just left this…read morepractice and will become a traveling FNP. He has been a light for me in all of my medical woah's. I have A LOT of autoimmune disease and too many other medical issues to name. Doctors see me coming and don't prefer to see me as a patient because it can be overwhelming. Ed has always been happy to learn with me, where my autoimmune issues are concerned. A new person has come into the practice and has taken over for him, Corrine and all I can say is that there's going to be a huge problem with her, with the patients that have been seen by Ed. I requested a refill of estrogen, which I've been on for 17 (seventeen) years. She will NOT send in a new prescription for me because, even though I've been on it for 17 years, it may not be appropriate for me now."supposedly" AKA come in and see me and spend money you don't have, so I can make money for UNC and then I'll send in a prescription for you..... Ed Glaesner FNP gets 10/10 stars and I will miss him so very much. Now though, this practice I think, is not going to offer me much to stay loyal to them. If this new doctor/PA or whatever is any indication of what's to come, it's not good. I'd suggest running while you can. I was going to transfer care to Dr Nathaniel Weber, as he is very similar to Ed, but not sure that it's worth staying with an affiliated hospital like UNC who puts money over patient care and how many patients a practitioner can see in a day, than to help the patient themselves. Ed used to get a lot of shiz because he took the time his patients needed to make sure they were good with their medical issues. Finding someone like him is very difficult. I wish he could open his own practice and I have NO doubt that he'd be full on patients as he has been for the 17 years I've been with him. I started seeing him in 2007 at one practice and followed him to his two other locations he moved to. I even drove from Virginia when I lived there, just to keep him as my doctor. Ed, you will be sorely missed. UNC Family Medicine Fuquay Varina 1 out of 5 stars Ed Glaesner FNP 10 out of 10 stars Also, my entire family of six people were patients of Ed. Now that he is gone, this practice will lose six patients. It may not be much to a company like UNC, but at 200.00 a visit times six, that's 1200.00 for visits and isn't just change. It's too bad that this company couldn't do something to keep Ed as a FNP with them. He has had a loyal following of patients and is ALWAYS closed off to incoming new patients because all of his current patients are loyal to him. UNC should do some research into practitioners like him and make certain concessions for those doctors which clearly have a loyal following. Ed was required to see so many patients that even when he would take vacation time, aka, time that he should have "off" from work to relax, he was still too busy working because of the way UNC runs their practice. Apparently, after a doctor visit, UNC sends an email to patients that enable them to send emails to the doctor they just saw. This then causes the doctors email box to become inundated with useless emails that shouldn't be there in the first place and doesn't allow for patients that really need help, to get through to the doctor. UNC needs to do better. They need to make sure to keep the best practitioners within their network and not let them go.

Absolutely love this office! I wish I could give it more stars. The doctors are very thorough the…read morefront office staff is very polite and customer service oriented. I moved my primary care to this location I'm always seen on time or close to it and if there's a delay they always let you know. I see Dr. Keith and he is awesome! If you have the portal and have questions he's quick to respond and very detailed with his answers. Now they have an urgent care that's open every day and they are just as great!

It's 45 minutes past my appointment and I'm still sitting here. They have never been less than 1…read morehour late! Also of note, this was not the case until Wakemed took it over.

Thank you for the great experience being a patient at your Fuquay site. Debra Watson has been great…read moreas a provider for my health care. She listens to my needs, and provides me with the necessary care. The office is clean and tidy, with very minimal wait. The staff up front are polite and helpful. Keep up the good work-I appreciate everyone here!

MUST READ: Lies, Loops, and a Whole Lotta Nope Ah, the sweet…read moredream of finding a reliable, caring primary care doctor... turns out, it's about as real as a unicorn driving a Prius. New to the area and feeling all hopeful, I began the noble quest for a new primary care practice. After dialing more numbers than a telemarketer on a caffeine binge, I finally struck gold--or so I thought--when Avance said they were accepting new patients. I filled out the online new patient forms like the responsible, tech-savvy adult I am (Network Technical Engineer). Then I called to confirm like a good little human. Their response? "We have no record of your forms.".....Cool, cool. No big deal. Maybe they're just... hiding. I filled them out again. Called back......."Still nothing." At this point, I'm wondering if their inbox is a black hole or if I accidentally sent the forms to Hogwarts. I fill them out a third time, and FINALLY, on March 11th, they seem to crack the ancient code of "how to open a file," and I get an appointment for April 28th at 4:20 PM. A bit of a wait, but hey, we're finally getting somewhere. Fast forward to 3 days before the appointment: I got an email asking me to confirm--but surprise! My appointment is now 4:40 PM. Huh. Mysterious. Not the biggest deal, I move my meetings around to accommodate and get ready. Appointment day arrives. I show up early (15 minutes early, because I'm a grown-up and still believe in punctuality). I'm armed with: My new patient paperwork (for the 4th time), Prior medical records, Prescription list, and a glimmer of hope. I walk up to the front desk. Give my name and date of birth. The receptionist squints at the screen and hits me with: "Oh, your appointment was canceled. The provider isn't here." -Cue record scratch.- Excuse me, what? I ask if maybe someone else can see me. Or perhaps I could come back tomorrow. The answer? "No. The next available appointment is June 10th."That's a whole new fiscal quarter. No apology. No "let me check with my manager." No "we'll get back to you." Just a big ol' "meh, maybe next time." So I leave. Obviously. Once outside, I call their main number. A call center agent gives me the corporate apology special and says she'll notify the manager, who will "definitely call you back." Spoiler alert: 48 hours later... nothing. No call. No email. I even log into their patient portal and send a note directly to the provider (Debra W., if you're reading this--you left me hanging again). Still nothing. Bottom line? In today's healthcare world, patients are treated like they're just the next item in line at the DMV. What used to be "how can we help you?" has turned into "take a number, and maybe we'll ghost you later." So, if you're looking for a compassionate, responsive, organized doctor's office, you might want to keep on scrollin'. This ain't it. May your search be shorter, and your patience longer than mine.

I would give him a 0 star rating. He doesn't care about his patients at all. If you are a patient,…read morerun away. He only cares about writing prescriptions not about diagnosing patients with cancer. My parent died of stage 4 cancer while under his care. He never looked further into anything. He let my Dad die without ever diagnosing him with cancer. Again, if you want to live do not step into his office. Look elsewhere.

The team is always kind and professional. I've been with this group for a few years now and I have…read morealways had good access and responsiveness to questions and needs.

Denied me a simple, legal, completely unscheduled prescription when my former out of state family…read moredoctor was unable to refill it. This resulted in me ending up in the ER with potentially thousands of dollars in charges. Needless to say we're looking for a new family Dr.

Took my mom for an office visit and I was overwhelmingly impressed with the quality of care,…read morecompassion and service provided from start to finish!!! Helping an elderly parent I accompany her to many different medical specialists and compared to all of those Dr. Patel and his staff are hands down our favorite!!! Highly recommend, you won't be disappointed! This is our sixth visit and the quality of service only gets better!!!

Very disappointed how long of a wait to see someone. They were very rude on top of that . Will not…read morereturn.

After talking with the receptionist, I learned the management of this practice now has organized…read moretheir doctors to only hold less than 4 sick appointments in their office per day. This basically leaves this practice only to help well patients, which makes sense why I can never get an appointment when I am sick. They do a good job if you actually can be seen.

Do not use the facility. If you need a script or a referral it can take up to 3 months or not at…read moreall. If you need anything they always want you to come for a visit. It's a money making scam. Trust me they are the worse. Do yourself a favor and chose somewhere else.