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    Bridge Art Gallery

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm
    Updated 2 months ago

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    2 months ago

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    Tresorie - Peeling after only 2 months!

    Tresorie

    3.9(8 reviews)
    4.6 mi
    $$

    This was one of the most frustrating experiences I've had with a service business…read more We hired Heba to mount a paper painting onto canvas and frame it. Unfortunately, she missed our deadline three separate times, delivered a frame that was not what we agreed on, and the painting itself has already started peeling away from the canvas after only two months (see photo). 1. Repeatedly missed deadlines When we first met on April 9, Heba quoted a one-week turnaround. Ten days later, she said she needed another week. We agreed. Another week passed, and she again requested more time. We agreed a second time. By early May, we had a firm deadline because the painting was needed for an event. She finally completed the job the day before that deadline--nearly a month after we originally dropped it off. 2. Delivered a completely different frame I was very specific about the frame I wanted. I provided reference photos and videos, and Heba assured me it would not be a problem. After delaying the project multiple times, she called the day before delivery and informed me she could not make the frame we had agreed upon. Instead, she told me she could only use frames she already had in stock, or she would simply return the painting unframed. At that point, we had no realistic choice because we needed the artwork for our event the next day. Rather than acknowledging the situation, she became defensive and insisted the substitute frame was "extremely high quality" and that I was getting a bargain--even though it was not what we had agreed on. To make matters worse, on the delivery day she initially framed it in white instead of the blonde wood finish we had selected, causing yet another delay. 3. Poor workmanship Only two months later, the painting has started peeling away from the canvas at multiple corners. This is not normal for professionally mounted artwork. We deliberately waited before writing this review because we understand how challenging it can be to run a small business. However, once the artwork began failing after just two months, we felt other customers should know about our experience. For comparison, a friend owns the exact same artwork mounted in the exact same style I originally requested--the style Heba told me was "nearly impossible." That piece has been hanging for over a year and remains in perfect condition. If you're framing something sentimental or valuable, I strongly recommend using a dedicated professional framing shop. Based on our experience, the work was significantly delayed, the agreed-upon design was not delivered, and the finished product failed after only two months.

    I've been a client since 2012 when I needed 30 paintings framed for an art show…read more HEBA the owner, was very professional, accommodating and most of all had the perfect choice of frames and mats to bring out the artwork! She was receptive the minute I walked into the shop. Prior to visiting her frame shop, I visited another in Hoboken and stood there unnoticed while the proprietor waited on another client. Finally after 10 minutes without even a glance my way, I left that store and was forever grateful. Tresorie Frame Shop has been my "go to" now for all my professional framing. Thank you HEBA for your expertise!

    Photos
    Tresorie - This oil painting is framed in Italian moulding from Roma Moulding the leading distributor of frames.

    This oil painting is framed in Italian moulding from Roma Moulding the leading distributor of frames.

    Tresorie
    Tresorie - American botanical flowers are all framed in hand painted French mats and gold frame.

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    American botanical flowers are all framed in hand painted French mats and gold frame.

    Bridge Art Gallery - galleries - Updated September 2026

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