Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Paula and her agents have offered me the most attentive, professional, and believe it or not -…read moreCARING service over the past 40 years. If you are like me, dreading dealing with the mega companies and their online bots and farmed out customer service agents whom you will never reach again, this gem of a business is a godsend.

Pella is the best insurance agency I have ever had. The staff are friendly and do all they can to…read moreaddress your needs. I use them for both home and auto-- they provide excellent service without delay. I have yet to have any negative experience with them. I highly recommend Pella Insurance.

I had a previous insurance agent that after moving to Brighton that place became too far away for…read moreme, so I gave these guys a try, transferred my policy to them, ever since they have been helpful, Bill the person that I dealt with the most, went the extra mile to register my boat, a tedious process that I didn't know much about When transferring my policy I was worried about coverage, the coverage still the same and I have been saving a couple of bucks every month I plan to work with them in the future as I usually change cars every other year together with members of my family. Over all good people that make the insurance simple to understand and helpful if you get into an accident

Joe and his crew have saved me a lot of money across auto, home owners, and flood insurances…read more Usually, in the insurance world that means less impressive coverage, but they got me the same caliber coverage at a better price. Joe says he can look at a number of insurance companies because he is not locked into one like many insurance agencies. Good crew, good product, good prices, good reputation. Double thumbs up.

I am writing to highly recommend Patnode Insurance Agency Inc. for outstanding customer service…read more When transferring my daughter's vehicle title to Massachusetts, the staff at Patnode went above and beyond to help. Everyone I spoke with was extremely knowledgeable and caring. They took the time to understand my needs and answer all questions thoroughly. The representative I initially worked with ensured a smooth transition. But any time I followed up with additional questions, another representative was also able to jump in and provide assistance. It was clear Patnode's priority is making each customer feel supported. From start to finish, the attentive service I received through multiple staff members is what really stood out. Paperwork was seamless thanks to their guidance. Small issues were addressed promptly so as not to delay the process. Patnode's friendly, solution-oriented team clearly works hard to deliver a consistently excellent experience. I would highly recommend them to anyone needing insurance or title assistance. Their customer service is exemplary. Sincerely, Angela L.

I have used Patnode for many types of insurance policies for the last 10 years or so. This is what…read morean insurance agency should be - service-oriented and able to answer your questions when you call. As an extra-added bonus, they are a family-owned local business, which is the kind we all need to try to support as much as possible. Give them a try. You will not be disappointed. And...great location if you need to do errands or have breakfast or lunch!!

I have been going to John J Ryan Insurance for quite some time 15 to 20 years. I have always got…read morethe best rates, great service and they are always available to help and explain my policy as well as help with changes. All of their staff are all very knowledgeable and experience with many year of insurance knowledge. They are a great insurance company and I highly recommend them. Best, Bruce Tainter

AVOID I called john…read morej ryan insurance to obtain car insurance. over the phone i was told that since my insurance had expired i would have to pay the premium up front (no problem). when i called back, i was told that since my insurance had been cancelled they wouldnt handle my business because they cant do business with my business... two answers from one company on the same policy...followed by rude and inappropriate comments. AVOID

I have been very pleased with the service I've received. They always answer my questions promptly…read moreand know me by name. I've been with them for over a year now and have no intention of ever switching!

Great insurance company, always calls me when they need to, updates my account and is super easy to…read morework with. They got me better rates than anyone else, helped me with both personal and commercial insurance and were over all great with service. I highly recommend them. They took care of everything over the phone, I never even had to come in. They helped me get my plates and overall were excellent through and through.

My insurance agent was bought out by Kaplansky so got them by default. Never received notice or…read morecontact from them that they were my new agent . Only found out when I called my insurance company. When I called it was the most impersonal call I have had with a person ever. When I told the person I did not like the system they hung up on me. There is no assigned agent to build a relationship with. Truly got the impression that they don't give a #$@!

The customer service from an Agent Theresa whom I was connected to when I called MAPFRE insurance…read moreto speak with my agent who is on vacation. I called to review my upcoming policy renewal. I was transferred to the above person. I inquired about my insurance policy increase. I was informed that people call all the time regarding the increase cost of their policies. The agent proceeded to talk to me as if she was upset. I inquired how they go about getting the new rates. The agent informed me that they have various ways. When I inquired if rates for customers who have not had accidents and vehicles that are garaged with low mileage are rated. She was very condescending and spoke to me as if I was a child. I asked her several times to please try to understand that I just wanted to know how and why my rate was approaching 3000 dollars. She was rude and informed me that her coworker was listening. She was terrible and at the end informed me that she would review my policy and call me back and hung up. Customer Service appears to be a thing of the past. My husband was in complete shock at this agents behavior. I tried to explain to the agent that I just wanted know how and why my rates went up to almost 3000. Be very careful when calling this company.

Mike came recommended by our realtor and has been excellent throughout the process of getting…read morehomeowner's insurance. He's absolutely thorough in his research, asks meticulous questions, and shops for the best deals possible while also getting you the right amount of coverage you need for any situation. Lines of communications were great as well - he is quick to respond to e-mails and phone calls. Additionally, Mike managed to save my wife and I quite a bit of money annually by reviewing our current auto insurance policies and finding better coverage for a lower cost. Absolutely great, and I'd recommend him to anyone.

From the owner: McNamara Insurance is an independent multi-line insurance agency serving individuals, families and…read morebusinesses. We are focused on providing our clients and with the best quality insurance services. Experience, service and flexibility underpin our ability to attract and retain clients. We recognize that only by offering the best service year after year will we be able to support and maintain our clients while expanding our business. We believe that our focus and independence allows us to develop a unique understanding of our client's requirements and develop long term relationships.

We have used this agency for over 10 years. They are unfailingly polite responsive and helpful…read more Super service. Even though Massachusetts regulates car insurance, so price competition is unpredictable, we really like this agency.

The Bikofsky Agency is excellent. they are completely knowledgeable for both our home and car…read moreinsurance, working to find us the best rates. And their customer service is excellent. Greatly appreciated, and I highly recommend them.

I have used these guys a few times and I'm never disappointed. Simple straight forward insurance…read moresolutions at the best price points I could find. I highly recommend this team!

From the owner: Home, Auto, Commercial, Life and Health Insurance, Financial Servicesread more