Why do all nursing homes and convalescence centers smell the same? If you've ever visited such a place, then you know the odor to which I refer: an unpleasant bouquet of 2-nonenel (an unsaturated aldehyde), benzothiazole, dimethylsuplohone, urine, boiled cabbage, mushy poop ("Type 6" on the Bristol Stool Chart), and Vick's VapoRub. Yes, "old people smell" is a documented phenomenon, but must the *entirety* of *every* such facility reek of the aged? Do these places spray "Old People-Scented" Fabreze all over the place? But I digress. The Bridgemoor -- a relatively new rehabilitation center located near the Medical Center -- does indeed smell of granny and grampy, but the facility is immaculate, the staff are friendly and attentive, and the cafe fare is surprisingly good. My dad convalesced here last week after undergoing hip replacement surgery and was mostly satisfied with his stay. Judging by the facade, I initially mistook The Bridgemoor for a swanky apartment complex. The inside is just as fancy, with marbled floors, local artwork, and even a fireplace near the entrance. When my mom and I first entered the facility, we both agreed that it looked more inviting that most mid- to upper-range motel chains. My dad's room included all the amenities, such as a large HDTV, a huge walk-in shower, and plenty of closet space. Most medical facilities trigger my nosocomephobia, but I felt mostly comfortable here. The room felt comfortable and inviting, not clinical. Despite suffering from a touch of post-op soreness, my dad was able to fall asleep easily. That's admittedly not saying much, though, because he's deaf and could sleep through a B-17 bomber crashing into a silo filled with nitroglycerin. Pappy also bestowed much praise upon the male physical therapists employed at The Bridgemoor. His favorites, Eric and Ryan, were patient and helped him become accustomed to using a walker. My dad was much more critical of a certain female therapist, who was too tiny to handle his 236-pound, 6' 1" frame. Furthermore, she failed to consider his idiopathic neuropathy, pushing him beyond his comfort zone. Note to physical therapists: listen to your clients when they tell you enough is enough! The food at the cafe, Dietrich's, was much better than I had expected. The club sandwich I ordered on my first visit was plentiful and made with real turkey breast, not the processed garbage found at most supermarkets. The bacon was crispy and fried to order, the bread was fresh, and the tomatoes were ripe and juicy. The biggest surprise of all: homemade potato chips! I never would have expected to find homemade *anything* at a rehabilitation center, yet there they were: hot, crispy, and topped with a light dusting of salt and lemon pepper. The tuna salad plate I ordered for lunch on my followup visit also tasted homemade and was a huge portion for only $4. Now, I won't go crazy and say it was "hands down the best ever," but it was at least comparable to lunches I've had elsewhere in town. If you are looking for a rehabilitation center near the Medical Center, then please consider The Bridgemoor. It's clean, comfortable, and affordable at just $20/night (with insurance, of course). If "old people smell" gets to you, then order your Breathe Wrong Nose Clips (TM) in advance from yours truly! My comfortable clips force you to breathe the wrong way: through your mouth. They're ideal for nursing homes, emergency visits to 7-11 bathroom stalls, and uncomfortable elevator rides with hobos. P.S. My dad left the facility a week ago today and is doing great. He doesn't smell old yet. read more

Let me begin with the positives. The staff at Bridgemoor are professional and friendly. Everyone seems more than happy to help the patients. Now the negatives. The food was often cold. The scrambled eggs were straight out of the freezer, the toast was soggy. I thought I'd have to buy a cow in order to get milk with every meal. And no such thing as coffee in the morning until breakfast was served (coldish coffee, of course). The exception to the helpful people was the people who brought the food. They put it down on the tray table and scooted out of the room like the devil was after them. Oh yeah, salt and pepper were parceled out like gold, even for those of us not on restricted diets. When I tried to call the kitchen to request hot food or some other adjustment, I got a recording saying no one was available to take my call. I was forced to call the administrator to have my concerns met. The worst by far, however, was that there was NO hot water in the bathroom. If I turned the control Just right in the shower, I could get barely lukewarm water. Every shower was a cold one. Finally, IF I had a doctor, he was the invisible man. I have vague memory of a man coming in and saying he was my doctor and then getting out of Dodge as they say. I did see a nurse practioner a couple of times and she seemed interested in her patients. Because my stay was a short one, I could put up with the shortcomings, but I would advise any one who is staying for more than a week, to think hard before choosing Bridgemoor. read more

This is definitely not a place I would recommend for anyone. Note- they do not have a pharmacy on site! I was discharged from the hospital to Bridgemoor in the evening only to find out I wouldn't have any of my medications until the next day. If you are in any kind of pain, you will be hurting through the night! They were so understaffed, they didn't have a room for me. I had no choice but to leave the facility. Please do not take yourself or your love one to this place. *Luckily I had pain medication at home. read more

The food and facility itself were wonderful. The concerns began to grow with the treatment of my father by the nurses (rotating constantly so zero consistency in care), a doctor who was flat out rude to my mother and as of today, my father was sent back to the hospital. The doctors at the hospital even indicated that my fathers secondary infections had obviously been neglected while he was at Bridgemoor. I hated my father having to be at this facility and seeing my mom crying because she was worried about the care my dad was getting when she wasn't there. I would not recommend this place to my worst enemy. read more

Pretty facility, terrible care. Everyone is so friendly but doesn't actually result in my mother receiving care. At this facility she has gone from completely independent to having a bed sore. Very sad. read more

After a 3 day hospital stay for hip replacement surgery, I entered Bridgemoor Transitional for rehabilitation. I choose this facility because I knew the previous owners and staff of Remington were now associated with this group. I was not disappointed!!!!! They performed up to the reputation they had built at the Remington and were excellent. From the medical. nursing and laboratory and other treatment staff to the very essential cleaning personnel, all were professional, efficient, and CARING. The food for each meal was very good and presented in style. The Physical Therapy Staff are superb. They work you out twice daily during the week and once each weekend day and quickly get you to a place where you can take care of yourself. I stayed at Bridgemoor for 10 days. Words alone cannot describe how great this place is. I highly recommend this place. read more

Returning after being rehabilitated from pneumonia 7 months ago, this time for placement of a pacemaker, the quality of care has remained extremely high. I honestly expected the facility to be below my expectations from my last experience due to Covid-19 requirements. That to my surprise was not the case. The therapist were great to work with. The nursing staff were always quick to respond to my needs. The house staff kept the place spotless. After two weeks I am going home knowing that I met individuals who worked as a team and I knew I was in good hands. read more

My mother spent over a month here. I noticed that we were not given any direction on proper sanitary PPE which some nurses used when visiting the room. At one point my mother relayed to me that a male nurse there (I think he was a nurse) tried to push a Shiley number 6 into the tracheostomy as Mom had a size 4 in, and when it didn't go in he kept pushing and pushing on it causing her great pain. She told me it hurt so badly and he wouldn't stop pushing. I don't think anyone should be trying to refit a larger tracheostomy cannula or tube into an incision that had previously had a smaller one without consulting with an actual doctor and reviewing options instead of causing trauma and pain to an elderly patient. My mother was discharged from Bridgemoor and they gave us the family no education on how to care for her tracheostomy or her PEG tube. They also gave us no medications (refused to give them to us, actually) or supplies for her care. We had to pretty much beg to use one of their walkers which they insisted they don't loan out. Once Mom was home we relied on Kindred At Home to provide more supplies which did not come because I believe Bridgemoor and Kindred did not include our apartment number or check with us to confirm our address was correct. I was left calling Kindred when we needed inner cannulas which needed to be changed daily to keep the tracheostomy clean. I was told by Kindred to go to Oakdell Pharmacy and see if they had any. They did not and it was late at night so I had to beg Bridgemoor for trach cleaning kits of which they gave me TWO. I would like anyone who is considering Bridgemoor to think carefully about the choice, review all other options and make sure to pay attention to everything they do. At one point they had a man listed on my mother's visitor record as her son and we had to inform them she didn't have a son. My mother contracted pneumonia during her three weeks at home while we had to reuse the same inner cannula and I can't help but wonder how much that may have contributed to this infection. If Bridgemoor had confirmed our address, scanned Mom's trach site and PEG site before her discharge and made sure both were in good condition and gave us education on the care and cleaning of them, perhaps we may have avoided the infection. Mom needed to go back to the ICU where they found her PEG was damaged. She was only home for about three weeks and had been in hospitals for four months prior. Kindred at Home also didn't seem to coordinate well with Bridgemoor or Bridgemoor with Kindred at Home and we were never given a list of necessary supplies, where to get them, when shipments would arrive containing which items, how often we needed new supplies or tracking numbers. My wonderful and dear mother passed away because of that pneumonia infection. I invite anyone with questions on our experience with Bridgemoor to feel free to contact me as it may help someone else receive better care or make an informed choice. Bridgemoor seemed clean and a lot of the people there were very nice, but some of the incredibly important details such as patient and family education, inspecting trach and PEG sites before discharge and confirming addresses contributed to a lot of pain for my mother and my family. I will never know just how much damage that nurse did to my mom when trying to shove the number 6 Shiley into her trach incision or whether it contributed to complications. read more

Very unprofessional staff nurses . Very rude. Ignoring some patients . forgetting to feed them . And when they did cold or leftovers from different meals.bulling some patience and also yelling and accusing me of calling there boss to get them in trouble .didn't not receive some personal belongings from loved ones . My arm so swollen from them trying many times to insert and Iv untill they did and didn't not tape it down and it came out and blood was everywhere. Call for the nurse but no one showed up at Alli had to wait till I seen one passing by just to be rude to me and have them say what do you want. And they had a person not working there put an IV in.nevre got water but once a while but was expected to take medication anyway. Not only did they not inform me that they were moving me to another room because I was leaving back home the nurse just packed up all my things and didn't say a word till I ask what she was doing . Got yelled at a accuse of reporting the nurse of he behaves but was not what so ever.and she brought to other staff members I felt like I was a prisoner .the staff cared more for there pay check and inappropriate conversations with one one another during my stay .I'm glad I am safe at home . I felt scared and lack of sleep and hungry during my stay. I do not ever want to go back or recommend to any. Also I was told when they moved me to the 1st floor mind you no visitors because of covid-19 that my loved ones can see me at my windo and I could also open it if I wanted to but didn't not because that was not safe at all . I was emotional and saved to tell my family because they had eyes and ears on what we said to our family about the horrible treatment I received read more