Wow I read these reviews and can not believe this is about Dr. Briggs. First of all I will address the waiting time's. When I am waiting for my appointment and it is running very late I take a deep breath and remember that Dr. Briggs is taking her time with her current patient. They are so lucky. She listens and really cares about myself and my family. She addresses all question. Listen's attentively and really cares about you. I have been in many exam rooms and the Dr. never sits down, never speaks to you directly. Looks at his or her watch multiple times. It is sad. You feel so rushed and half the time come out no better than when you went in or with a hand full of papers ordering tests you have no idea what they are for or why they are needed. I can tell you why they are needed. To make sure the medical facilities keep there doors open. As for staff, yes there were some bumps awhile back, but since they have moved back to the Temecula location it has been better than ever. They return my call, respond to my portal. I have no trouble at all. Trust me Dr. Briggs takes care of my mother, my husband and myself. I call and use the portal quite a bit. So much that they probably think I am a crazy women. They are always patient with me and I will never ever use another primary care Dr. in this valley. If you want a Dr. that truly cares for you seriously than book an appointment with Dr. Briggs. See for yourself the time she and her staff take with you. To me being a little late for your appointment is well worth the quality time you receive. Thank you Dr. Briggs and staff. Your are all blessed. read more

DON"T use this medical office. I recently moved back to Temecula and wanted to establish my medical care with a female doctor. I decided to try Dr. Briggs. First, they don't answer their phones. It took weeks to get an appointment. When I asked to set up an appt for me and for my husband, they said they had to be at different times and could not be back to back. Why? I would take the first appt, then he could go in for his appt right after me. We needed to get our medication refilled, thus the reason to go establish our care. We filled out all the paperwork, including our medications, then spoke to the P.A. Alana, and went over the medications. She asked the routine questions and that was about it. Second appt, was to do my annual physical for Medicare. This appointment was also with the P.A. Alana. Again, just reviewed my paperwork. Alana doesn't really seem interested in caring for patients. Fast forward one month, I have been trying to get my prescriptions refilled. The pharmacy said I had to contact my doctor since the meds were with a new doctor. Once again, it took days to get through to the office. Once i did get the office on the phone, I was told Dr. Briggs would have to approve one of my drugs, but the other one was fine. I checked in with the Pharmacy two times, and nothing was sent. So today I went to Dr. Briggs office to find out what was going on (still could not get them on the phone, and I can't log into the patient portal). This time I was told that I would have to make an appt to be seen for one of my drugs. WAIT A MINUTE... I was already seen two times and we had discussed my drugs. When I asked to speak with the P.A. I was told she with a patient and I would have to make an appointment. When I asked to speak with Dr. Briggs, I was told to make an appt. This has been a terrible experience since day one. I was hopeful it would get better, but no luck. Since I have had no interaction with Dr. Briggs, I can't say anything about her. It's too bad that the office staff can't take better care of their customers. Save yourself the headaches and find a different doctor. read more

I've been a patient at this office for almost 10 years and always received excellent care when I was seeing Luke, who was professional, attentive, and genuinely cared about his patients. Unfortunately, since he left, the quality of care has gone downhill -- especially with Nurse Practitioner Amber Campbell. I recently lost my medical insurance but still needed my routine medications, so I paid $200 cash for a simple medication refill appointment. Amber was unprofessional, dismissive, and failed to provide my usual two refills -- something I've consistently received for years. She didn't even notify me that she was changing this, leaving me without the refills I depend on and forcing me to pay another $200 if I need a new prescription. I didn't find out I had no more refills till I went to call in a refill. It was a mess! This isn't the first negative experience I've had with Amber, but this one was unacceptable. It feels like this office has completely shifted its focus away from patient care and toward pushing their cash-only med spa services. When I brought up legitimate perimenopause concerns, I was told that Dr. Briggs doesn't allow NPs to prescribe medication for hormonal issues and that I'd have to go through their med spa instead -- which is both inappropriate and unethical. I've been loyal to this office for nearly a decade, but I'm done. I feel taken advantage of, dismissed, and left scrambling for basic medical care. Unless this practice re-centers on patient care and professionalism, I would strongly recommend looking elsewhere for a provider who actually values their patients. read more

They have incompetent staff at the front desk. My wife had two appointments. She asked about insurance cost and copay. Both times she was told she did not have to worry about it, she was covered. Got hit with a bill later and was told you just need to pay it. What?! Unprofessional. and the care was subpar. The doctor did not try to understand my wife. You should stay away read more

They will NEVER answer their phone. They force you to use their patient portal ONLY for communication. Absolutely horrible office staff. They had hung up the phone on me three times in the last 2 years that I had been seeing this group as my Primary Care doctor. For my annual exam, Dr. Briggs had her back to me the whole time, walked out of the room, then a nurse came in to give me a shot. They gave me approx 8 minutes. Another appointment they screwed up on referrals and blamed me. I waited 5 days to find out their Urologist was out of my network. I am filing a grievance with Medicare & the State of CA Department of Insurance. I feel sorry for the elderly that are not computer savvy, you will be forgotten. read more

I have used this practice for 20+ years and the last time i actually saw Dr Briggs was in 2017 or 2019 .. somewhere back then...but that's ok, I was fine with a PA . But now I just needed to get in for an appt to renew my hormones. Well apparently this year, they instituted an APP that you have to use to renew. No problem, what is that app I asked ... She gave it to me and said, your cost is 500 a year to use the APP. Oh so does that include the prescriptions ? ... no , it's just the cost to use that app . Wait what ?? So then I message Dr Briggs through the portal to see if maybe I misunderstood and she told me yes it's True and they understand if I want them to refer me to a different practice . 20+ years .. unbelievable !! read more

They're a bunch of Barbie dolls. If you want medical staff that looks good, go here. If you want medical staff that cares about your health, go somewhere else. read more

DO NOT SEE DR BRIGGS!! In my 57 yrs I have never dealt with such an incompetent office or provider. Her office communication is basically non existent and they miscoded a lab bill that I'm being charged over 2000 dollars for that my insurance will cover if they would just code it properly. I have been trying to have it corrected for over a YEAR!! still not done. The one time I did see her I waited over 2 hours... she tried to get me to sign up for her monthly " aesthetic program " and sold me a bunch of vitamins. Can't believe she is still in practice. read more

My Mother in law has been trying to call to get an appointment for months. Leaves messages with no returned call. She went in the other day to make an appointment. The front desk told her not to come in like this again and that someone would call her. They never did. It's crazy to me. This is not the first time. She changed doctors BUT felt I'd save yall some time and hope this doctor makes some staffing changes. read more

OMG WISH I'd paid attention to all the reviews here!!! Today was the big day, my wait of two months was finally over, had that coveted appointment with THE Dr. Briggs! I'd filled out ALL 30 pages of the paperwork, had to print it all out because they dont seem to have the technical knowledge to enable us to email a PDF to them! Anyway, gal I made the appointment with said to be there 15 minutes early for appointment, I questioned that since I planned on having ALL the paperwork filled out already, but she insisted so I acquiesced. Appointment was for 9:15am, I was there paperwork in hand at 8:55, the room was literally EMPTY, not one single person in that waiting room and when I arrived the woman said "I'll see if we can get you in"?! Went back to consult with Dr. Briggs I assume and came back out stating "I'm sorry we'll need to re-schedule you"!!!????? WHAT the F?! Yeah. Not a single person in that waiting room, I'm TWENTY MINUTES EARLY for my appointment, ALL 30 pages of paperwork filled out, and Dr. Briggs refused to see me. Needless to say, I walked out, after giving the receptionist a piece of my mind. I do NOT want to have any type of relationship with a doctor that's that inflexible, uptight, and controlling, no thank you!!!!! PLEASE do yourself a favor and keep looking for another doctor, wish I had, but I will be now! read more

This is an awesome practice. They are helpful and I have never waited in the waiting room more than 15 minutes. Dr. Briggs does have PAs assisting her , but they are very good. Thumbs up for her care practices. read more

I would give no stars if I could. I visited the Murrieta and the Temecula location and the very front desk people in both offices seemed to be kind and understanding but everyone else were arrogant, rude and acted like bullies. Not the kind of people that you expect in the medical field at all. I had the misfortune of waiting a month for my first appointment with Dr. Briggs and made the mistake of going to the Murrieta location for my much awaited for appointment which is where I first went to establish my patient/doctor relationship with the nurse practitioner who seems very nice and thorough. She ordered a battery of tests and told me that I needed to make an appointment with Dr. Briggs to go over the results. The appointment was set for the next month. I received a text from their office to confirm my appointment the day before my scheduled appointment which was quite lengthy and I just hit the "C" for confirm. I neglected to read the entire message and buried in the text was that my appointment with Dr. Briggs was in Temecula. I showed up for my appointment on time in the Murrieta office and was told that Dr. Briggs only sees patients in the Temecula office so therefore I was going to need to reschedule my appointment because Dr. Briggs would not see me even though I could get to the Temecula office within the rules of allowing a patient to be 15 minutes late. I begged the rude desk clerk to please call the Temecula office and let them know that I was on my way and she said that it wouldn't do any good, that Dr. Briggs would not see me today. I left and went to the Temecula office anyway and made it in time within the 15 minute late rule to still be seen but was told "too bad so sad" in so many words. I'm being nice about what they said and their attitudes. It was a horrible experience to say the least and I felt completely violated and as if they were punishing me for making the mistake of going to the wrong location. NO grace, no flexibility, no nothing but mean girl vibes. Power tripping at it's finest. I was also told that Dr. Briggs was already running late so how was me being 15 minutes late an issue. She wasn't even ready to see me. None of this makes sense. I asked out of curiosity when I could reschedule and the next appointment was a month away. Needless to say Dr. Briggs will not be my primary doctor, ever and I've already found someone else who seems to be human and caring. I don't know who these people think that they are but they definitely are not worth the time of day. I feel like God protected me from someone who shouldn't be a doctor caring for people and slammed the door hard for me not to be able to see her. All of the people working for Dr. Briggs including Dr. Briggs need to get a different profession because dealing with patients with medical needs is not their strong suit. read more

Call at 8 am to get an appointment and their answering service (that also sucks) answers and says they don't take calls from then until 830am. Really ? Machine says that they open at 8. Front desk staff isn't nice. Hard to get an app here. I'm probably going to change to a different doctor. I hope Dr Briggs herself looks at these so she can make changes to protect her good name. read more

This place is absolutely ridiculous!!! My parents both have been patients for years, as they have gotten older I have had to step in and handle their medical and I can not believe what a dog and pony show this place is. They have complained for years about trying to get appointments and reaching their Dr. for questions and now I know why. Good luck ever getting through to ANYONE on the phone, the hours we have spent on hold seem endless and half the time we get either disconnected or it goes right back to the same recording we started with. You would think they would have the common sense and compassion for their patients to hire more people to manage the phones. I recently removed my father from her practice and now I am working on removing my mom. VERY frustrating office to deal with! read more

Dr. Briggs was super informative. It was refreshing to have everything explained in detail so that I could understand it. I don't understand the negative reviews, everyone was nice and very helpful read more

The customer service is horrible. I left a message Monday morning, Tuesday morning and Wednesday morning of this week. I finally get a call today (Thursday) at 4:17pm. Sorry I'm going to a different doctor. read more

I left this practice 2 years ago because the front desk was run so awful!! I waited over an hour each time past my appointment time. Then the Dr. had all the vitamins and stuff she sells and makes a profit on waiting for me at the front desk when I left. All very costly and no insurance coverage on any. Whenever I called for appt it was such a long wait on hold,30 minutes even longer. All this to say my girlfriend has been going there a couple years and Thursday she went at her scheduled time. Her husband took off work to drive her because she was in great pain. They refused to see her telling her she was suppose to arrive 10 minutes before appt. time and it has always been that way. She broke down in tears when they said come back next week !! She has always like everyone else I have ever known that has gone there, had to wait long past there appt time! Calling for appt is awful too waiting so long on hold to make an appt. There are good Dr.'s there but why don't they change there ways with customer service??? It feels so disrespectful to your patients since you get other complaints and nothing changes . Shame on you!! Sharon Shafer read more

Absolutely horrible do NOT come here EVER!! First of all they ask next to no questions and seem absolutely miserable. You won't get a doctor you'll get a physicians assistant who doesn't know nor care to know about their profession. They are only looking for money they prescribed me something with terrible side affects without even discussing other options!!! Then they didn't bill both my insurances and tried to get me to pay out of pocket when they screwed up!! Absolutely terrible NEVER COME HERE!! read more

I absolutely love Dr Briggs. I truly appreciate a doctor that will get to the sources of my issues not just pop me with a pill. She is sweet and caring. read more

would not recommend. save yourself the effort and find a different doctor. staff is ridiculous. poor time management.

Not very through. I wanted for 2 hours and I had an appointment. They were not very organized and "prescribed"me something, said it was a supplement and that I could get it from any store. It need a prescription. read more

I made an appointment to see Dr. Briggs took the day off and was excited to see a doctor that was recommended by my friend. I called before I made my appointment and talked to the back office and gave her my insurance information. At that time billing called in eligibility and confirmed with me that they did take my insurance. I made my appointment took the day off got there an hour early. As I presented my health card and ID to the girl she said that they don't except my insurance... I said to her it's a PPO / covered California and it was verified and checked by billing. A lady in the back without ever coming out to speak to me but I could see her shuffling papers said it was a mistake and we are not contracted with blue shield. She didn't have the respect to talk to me brushed me off when I asked her questions. I wasted my valuable time and energy. Long story short I called my provider whom insured me that they are contracted with blue shield California. Shame on them! read more

I went in for an annual check up. I was VERY DISAPPOINTED with their services and billing practices. They billed my insurance wrongly and are refusing to make it right. I have called 3x to the Office Manager, Bonnie and on the last phone call she hung up the phone on me. I was hoping for a better outcome from this office. read more

I'm a little shocked to read these negative reviews about Dr Briggs' office. I was originally referred to NP Traci Dyer in the Murrieta office and found her very personable. I did wait a long time and the counter desk women were not particularly friendly. Dr Traci referred me to Dr Briggs as she specialized in a health issue I was having. I waited an hour the first time (but could hear she was training a student and reviewing every little treatment detail/labs with her) but have been in two more times and waited maybe 5 min before going into a room and 5-10 min or less for the doctor. Dr Briggs is VERY through, very supportive of my Dr of Chinese med/acupuncture, and very knowledgeable about herbal treatments. She had to really dig to find the source of my illness, but she DID find it and got me back to health. She also suggested a natural supplement for anxiety which REALLY has helped me, as well as my girls. I think 30.00 a jar for 60 doses is very reasonable, especially when it can be used on an ' as needed' basis. They also gave me a natural remedy that enables me to be off the daily antibiotics I was taking for 10+ years. Again, this supplement costs me about 15.00 a mo. I tried to get off these antibiotics multiple times in the past without success. Her nurse practitioner in the Temecula office is brilliant as well! She broke down the herbs the chinese doc gave me and explained what each one did and praised the high quality of the supplement. Chinese medicine looks for the root cause of the problem and treats that instead of just treating the symptom. I LOVE that Dr Briggs runs her practice the same way and is supportive of other therapys and doctors, even encouraging it. (My obgyn told me the acupuncturist wasn't a REAL DR ) I am a HUGE fan of the temecula office and the front desk staff has been wonderful and super sweet. I feel so confident in Dr Briggs and her staff (including Traci Dyer NP in Murrieta) I feel lucky to have found her. read more

Despite reading many unfavorable reviews on many sites about Dr Briggs and her office staff, I heard that she was a very knowledgeable and forward thinking doctor so we waited 4 months to get an initial appointment. I arrived today 10 minutes early for my appointment. The lady sitting at the front desk did not acknowledge my presence, so I signed in. She called me back up 10 minutes later for paperwork. Not even a hello or smile. She immediately accused me of being 30 minutes late. She then realized she had the time wrong. We waited for an hour past my appointment time. When I inquired again, the second staff at the front desk told me "Yes, Dr Briggs normally runs her practice this way, she is normally several hours behind". First they reprimand me for being late! I am told it would be another 30 minutes to even get a room cleaned for me to be seen. We decided to leave. Dr Briggs, I highly recommend you hire staff that are friendly. They are the face of your business and first impressions are huge. I wanted to move my whole family to your practice but not with this customer service. And it's pretty arrogant to think people don't have anything better to do that sit in your office for 2 hours waiting to be seen. It seems you need to rethink your appointment scheduling. read more

ZERO Stars for Customer Service front office staff is not helpful. First and Last time I go there

Terrible facility. No nurse. You have to leave messages in a portal that they never get back to!!!!! Hour wait time is usually 2 hours!!!!

I read some of the reviews about staff at Briggs' office prior to becoming a patient and was somewhat uncomfortable. But, I have now been a patient for about 6 months and I would say I have never seen any of the issues described here. Dr. Briggs is a very thorough physician and her staff has always been polite to me and to everyone else in the office during my visits there. I like her emphasis on preventative medicine and her inclination to avoid just medicating everything. I will note that the phone process is difficult, you usually have to leave a message and someone will call you back; but, I have never had someone fail to call me back. read more

Just wasted another 2 hours of my life waiting to see the doctor after being rescheduled from a different day, and then had to leave to pick up my son as she was no where near close to seeing me. Won't bother again, the most disorganized office ever, doctor is nice once you get to see her but that may or may not happen. Do not recommend. read more

I will be eternally greatful to this exceptional physician! I saw Dr. Briggs for the first time in total desperation after hitting rock bottom. My illness came on very suddenly and the pain was so severe that I was bedridden for 3 mo. During that time I saw SEVEN different doctors in Temecula/Murrieta. Each of them had no idea what was wrong, so they did what most doctors do... they guessed and prescribed medications that made me far worse. A friend told me about Dr. Briggs and I decided to try one more time. She promised me at the first visit that she was going to "think outside the box." She ran tests and by my next visit, she had both the answer AND the cure! I didn't believe it at first, but within 10 days I was living my life again. I am especially greatful that she treated most of my issues without dangerous drugs! We are patients for life! read more

August 2018 I saw Diana P in Dr Briggs office. I shared w her some very private, difficult to share information. When I go to a medical appointment I automatically assume trust (dumb). I did this for three reasons: 1. She's a mandated reporter. 2. I needed further care. She told me she was referring me to pain management ( that referral was never put in-and neither was the X Ray or the MRI that was really what was needed. 3. To document abuse by my therapist... who is a patient in their practice. I called the practice yesterday because the patient plan did not include any of this information. I thought their clinical notes would have it. Nope NOTHING was documented. So I went today to talk to Diana and see if she could add that. Nope. Covering her ass. Smart move on her part. Now I have nothing to show documentation of that abuse by my THERAPIST. Don't you think that sharing something like that is kind of right on the top of my head!! This is the first time after 9 months of abuses by this man that I had the courage to tell someone! And she blew me off!! The words that come to mind I cannot repeat on this site. And just FYI, I have a court date to help me now and I got nothing!! I BTW I left FOUR messages for Dr Briggs in August. When I called after the 3rd one when she never called., they assured me she would, sure OK. Still waiting. AND the pain management referral... I called about that too. They said it takes 4 weeks. I don't know who they think they're talking to, but the next one will be the medical board. I went there as well in the middle of August sharing again... not there either. I think that once hear certain things about someone that could cause bad press they run... well they ran me right out of the practice. The therapist is now being prosecuted and this practice WILL be identified as negligent read more

This was my experience with Dr Briggs a few years before I was correctly diagnosed by a great doctor & finally got much better: I was desperately sick when I first met Dr. Briggs. She was nurturingly understanding of every symptom & gave me such great hope for improvement, so long as I simply purchased (every month - for what would turn out to be needed for years) her non-insurance-covered in-office "top quality" extremely expensive supplements. But, "We are very poor", I told her. She essentially said "If you are really serious about getting better these supplements (that would cost me thousands of dollars) are certainly worth getting your health back, right"? She was quick to point out that patients drive for hundreds of miles just to see her and buy her supplements and that I must be really "lucky" to have even gotten in to see her because she has a waiting list a mile long. However, after several months on them with no real improvement, my spouse & I began to question this and began to spend less & less on her supplements. Then her front desk became cold & even rude towards us & would claim to have no appointments available & we waited for many for months to be seen, next she decided now I didn't really need most prescription drugs I'd taking for years. She became hostile even when I told her I couldn't afford her supplements anymore. Stated I must not want to get well and therefore must be a hypochondriac. Basically, ensuring that I wouldn't come back. So, she got another not supplement buying customer off od her patient list. But not before she had collected thousands of dollars from a poor school teacher and their desperately sick disabled spouse. read more