My mother received no care for the whole 16 hours, that she was there. We saw that the nursing…read morestaff did not care for their patients. It was not set up for skilled care. My mother received no meds, before bed time. No one checked on her overnight. We could not even warm up her coffee, coffee cups were not allowed out at the room. We signed her out by 9 am. Don't send your loved one to this place.

This place is not set up to handle acute care patients. My mother had a stroke and was here for a…read morefew months. This place and others like it are not staffed properly.The CNA's do all the work and the nurses only seem to administer medicine. So basically 20 people around but only 4 physically help patients. What really angers me is the whole time we were there they said her arm pain was a good sign but after speaking to qualified professionals elsewhere we discover her arm was dislocating itself and she should have been in a special sling! Pure incompetence!! I won't go on as to why I detest this place but Please, take your loved one someplace else! But if you have to come here be with them every single day! Don't leave them here alone! And shame on Lynchburg General Hospital for recommending this place to people!

My father was housed at Avante for 7 weeks while my mom was in the hospital fighting for her life…read more He is an Alzheimer's patient. He came to be at Avante due to the respite program at the VA hospital in Salem. The VA is doing remodeling where respite care is normally done, so they were outsourcing respite and everywhere in Roanoke or Salem was full. Being an Alzheimer's patient and not being able to talk much for himself anymore, I was very hesitant to take him an hour away from us in Roanoke, but with my mom on a ventilator and dad needing full time care, we had no choice. I was leery leaving him there, due to the fact that the room he was in seemed very run down and the ac/heating unit didn't seem to be working. I left him with a huge suitcase of clothes with everything labeled with his name, even his socks. I was assured that the room issue with the ac would be addressed and that since we were so far away and were only able to visit on weekends, that they would make sure his clothes were laundered. My dad had previously been in a rehab last year here in Roanoke, and we were blessed by having a great facility. Avante is NOT THAT. 90% of the time when i called to check on him, no one answered the phone at the facility. It took hours to get a return call from anyone. When we came on weekends to see him, he was usually in his bed in a diaper or in a gerry chair with a gown on. Several times he had someone else's clothes on. Having no choice, we had to pay, 210$ a day for 3 weeks after his 30 day respite with the VA was up. I paid that facility almost FIVE thousand dollars. Finally, we were able to get dad transferred to Friendship Manor here in Roanoke. The staff at Avante knew a week in advance, and I had spoken to the social worker as well as several other staff about his discharge. I asked to PLEASE have his clothes together. They were labeled and should be easy to find. I expressed my displeasure that everytime I came to see him, he had on no clothes of his own, or someone else's. They had a WEEK to prepare. We got to the home that Saturday, my dad was sitting in a chair in a soiled diaper,, a hospital gown and his bedroom shoes. In his closet was ONE tshirt hanging. I immediately contacted a nurse on the floor, who was new. She found the charge nurse, who was extremely rude and said she didn't know he was leaving until an hour before. I explained that was not MY fault, I wanted his belongings. She said "i guess i'll have to go to the laundry" After that, she came back with 2 pair of pj pants and one pair of sweatpants and 2 shirts. He was brought to that facility with at least 12 pairs of sweat pants, 10 pairs of pj pants, 20 pairs of socks, and about 25 tshirts. I was assured by the charge nurse that his belongings would be shipped to me, then by the social worker that he would bring them to me personally in Roanoke. To this day, 3 months later, my dad has now passed. Avante still has at least $400 worth of his clothing and I never heard another word about it, despite numerous phone calls. They even keep sending me a bill for 210$ for a day that was missed somehow. That bill will not be paid, I should be billing THEM for the clothes they lost. The new nurse that helped me on his day of discharge even told me I needed to report this facility. The rooms are rundown and dirty. The food was disgusting. NO effort was made to get my father into any social activities, he was left in his room most of the time sitting in a soiled diaper. The place doesnt answer the phone or return calls. The staff is for the most part rude and act as if you are putting them out if you ask to have your loved one changed so they are not sitting in filth. I wouldn't send my dog here to be cared for. I HATE that i had to have my dad stay here due to circumstances we were up against. Be very PRESENT if you have a loved one there.

If you love your family somewhere else is good. This is last stop before dying. They don't care.read more

Facility is very homelike. Admin staff is very accessible and want to make sure you have the best…read morecare experience.

From the owner: Over the years, we've come to recognize that good policies and processes are important-but that our…read morecaring, compassionate, and responsive staff is what truly distinguishes us as an organization. That's why we hold the members of our team to the highest standards.

Wonderful place. Everyone here is so kind. The positive changes at this location are astounding!read more

OT/PT ... 5 stars. This is the best part of the program. The staff members are responsive,…read morehelpful, and caring. Administration ... trying but need training. As you can see below, they are either unable to correct problems or turn a blind eye to the difficulties 3 stars Food ... If you do not mind can goods, it is okay. They can't cook typical food like English muffins. My English muffins were left untoasted. The food staff served food that I was allergic in some of my meals even though I told them what food I had allergies. 3 stars Cleaning staff ... they do a good job. Where in the room every day to clean up. 4 stars. Nursing staff ... depends upon the shift. Day shift is fair. They work hard and are trying to meet the needs of the staff. 4 stars Night shift ... terrible. They are rude, inconsiderate, and poorly trained. During dinner, they usually have hot water available for patients and guests. My wife asked for hot water for my tea and was told to "just use the tap water." They did not want to be bothered. They also turned on the lights (all the lights) at night (2 to 4 AM) to change the diaper of my roommate. They left the dirty diapers in the sink and left the fetus on the toilet. I had to go down the hall to the guest bathroom to have a clean bathroom. They left the light on when they finished. This happened at least five times. They would not empty my foley bag. They sing at the top of their lungs in the hallway at night. It sounded like they were playing football in the halls at night. 0 stars. Overall 2 stars....

Don't send your family member here unless it is to die slowly and miserably! Patient has what they…read morethink, might of been a stroke but didn't send to the hospital to see or verify anything. Staff doesn't return calls. They will always lie and say they did. Consistent there, lying anyway and neglectful. They refuse to give info for corporate but I found it anyway.. Can't keep any staff. The staff they do have is incompetent. I can answer questions if need be. Hopefully, if this post saves 1 persons life it's worth it. Do Not Put Your Family Member here. No need to respond online. Your welcome to call me, though I doubt you will as usual. Social workers are lazy jokes. No response from upper management.

Please reconsider admitting your loved one here. Front desk staff must be volunteers because they…read moreclearly have not been vetted and cannot do any kind of critical thinking. I live in another state. My mother passed away two days before Christmas, and there was no one competent enough to take my calls. The facility deposited a large check for payment at least four days after my mother passed away. While I got a refund, I also filed a complaint with their corporate organization to make sure that I did. Getting a sizable refund made the probate of the will much more difficult. I would give zero stars if it were an option.

My sister was a patient and i visited her during her stay. The place was really clean. The room…read moreshe shared with another patient was too warm and there wasn't any chairs for visitors to sit in inside the room. Luckily we found an area down the hall to sit, cool down, and play cards. She seemed to like the food and her stay.

Absolutely awful. While the facilities appear clean and orderly from the outside, the food is…read moreinhuman and the care not much better.

This small, rural facility has continued to improve over the past year. The management is dedicated…read moreto providing the best patient care in very difficult times. The administrator, social worker and nursing staff are always available to discuss concerns if needed. It is a community of residents that interact with each other. I always enjoy my time visiting, engaging with staff and the residents.

Facility is not fit for habitation. Plaqued with poor performing nursing staff, riddled with Covid…read morebrought in by contract staff. Food is horrible and cheaply sourced. Rooms seldom get cleaned. Recreation for seniors is non-existant. No real medical care, all purely drive by profit. Moved my mother to a much more accomodating facilty at first opportunity

Have had several relatives here and there have been problems over the years with staff stealing…read moretheir belongings of gifts I have sent. If the cheap owners would pay their staff better maybe they wouldn't resort to stealing residents' stuff. They also lie about proper bathing the residents and the food is sub-par and cheap to maximize profits. Elderly people deserve better!

My sister was placed there after a stay at the UVA hospital. I was not given the time to tour the…read morefacility ahead of time by the Hospital, and had to rely on the recommendations of the Case Worjer at UVA. I was shocked when I saw the condition of the building & the utter filth. It literally looked like the floors had not been mopped in years, there's dirty carpeting in the rooms in one wing. Many of the ceiling tiles show signs of leaks & black mold. I feared for my sister's welfare, health , and safety. When i attempted to move her to another facility, the woman responsible for sending her records conveniently forgot to fax my them, so my sister missed the placement in the better facility. The office staff presents a nice face to you when you're speaking to them directly, but then they fail to follow through with important responsibilities. Overall, the nursing staff and their assistants are kind and competent, but I feel sorry that they are being forced to work in such abject & filthy conditions. The University Hospital needs to be brought to task for including this in a list of appropriate rehab & skilled nursing facilities, particularly in regard to the cleanliness issues. The corporation that is running this facility is obviously milking the system for every penny w/o investing into & maintaining their facilities. They need to be investigated & fined. My first impression upon walking through the corridors of this facility is that it needs to be condemned. I give it a 1 star rating bc there is not an option for a 'no star' rating. There's nothing that shines like a star in this facility.

Unresponsive. Dirty. No Doctor Ever Seen. Ease dropping on patients conversations. I would never…read moreput anyone in their care.