My mother received no care for the whole 16 hours, that she was there. We saw that the nursing…read morestaff did not care for their patients. It was not set up for skilled care. My mother received no meds, before bed time. No one checked on her overnight. We could not even warm up her coffee, coffee cups were not allowed out at the room. We signed her out by 9 am. Don't send your loved one to this place.

This place is not set up to handle acute care patients. My mother had a stroke and was here for a…read morefew months. This place and others like it are not staffed properly.The CNA's do all the work and the nurses only seem to administer medicine. So basically 20 people around but only 4 physically help patients. What really angers me is the whole time we were there they said her arm pain was a good sign but after speaking to qualified professionals elsewhere we discover her arm was dislocating itself and she should have been in a special sling! Pure incompetence!! I won't go on as to why I detest this place but Please, take your loved one someplace else! But if you have to come here be with them every single day! Don't leave them here alone! And shame on Lynchburg General Hospital for recommending this place to people!

I have been going to the Blake to visit residents that are and have lived there over the past three…read moreyears, and see the loving care the residents receive. There are so many activities planned for the residents either at the Blake, like music concerts, luaus, country western, or trips to exiting places, like ice cream, pubs, wineries and more. The Director of Sales is always very cheerful when you see her and makes sure the residents are always heard.

This is THE WORST experience with a company I've ever experienced!!! Memory Care is a complete FAIL…read moreon humanity. Don't be fooled by the nice looking facade! The care is neglectful to say the least. Heather initially LIED to us as we signed our contract, we asked about staffing issues. She said, "We've got that fixed now because we don't hire agencies anymore, they all work for The Blake." HA! They couldn't function without agencies! And if you don't know what that means, there are random people coming in that don't care about doing their jobs and lie about your loved ones care. We got a camera for my grandmother's room where we found out some horrifying truths. 1. Agency workers talking about how they aren't going to do x,y and z for a resident because they're tired of being told to get off phones. 2. No one offering water and letting my grandma go without meals and taking meds on an empty stomach! I had to text Heather that no one had been in my grandma's room to get her up for breakfast OR lunch. Probably not dinner either if I hadn't said something. Then agency makes up lies that my grandma was tired from being up all night. Come on - we have a camera, she was in bed! 3. Workers on camera saying my grandma had, "Ants crawling all over her," in bed. 4. Because she was dehydrated and taking meds on empty stomach, she had multiple falls even when 2 people were assisting because according to one of the employees, "They are afraid to touch Memory Care residents." 5. Hygiene was terrible. Her teeth were never brushed and she rarely showered. To top it all off - we spent months talking with a merry-go-round of corporate people who are quite laughable and did nothing to resolve any care related concerns and they are also a revolving door. We shared concerns to Estella, Lorriene, Mindy, Paula (gone), Kyle (gone), Heather, and more. Because we constantly pointed out the lack of care and because Heather "didn't feel we liked her," their solution was to discharge my grandma. I'm a teacher and work with all types of people all the time and I've NEVER seen such a complete lack of management skills, professionalism, and huge deficit in empathy. They had no care about the trauma it would cause my grandma to move and she's one of the easiest residents they've had. It is sad what passes for care. They'll lie to you too and say oh, everything is fixed now. If you want your loved one's life to be short, move them in here. Oh, and then they said they would let her stay if we only gave them positive PR and reviews! We refused and moved her to a place that's actually caring for her. If you want more details on a wonderful place as I know good care is hard to find, my number is 434-989-7870. If your loved one is a resident here, I recommend filing a DSS complaint if youv3 noticed similar issues. They've had so many violations that they are on a 1-year probationary license that is up for renewal in December I believe. See attached documents of their ridiculousness. It's hard to say our care concerns are "unfounded" when it's all on camera. They're just afraid of being in hot water. I think I'll laugh out loud if I get a comment saying, "We're sorry you experienced this, call this number because we care." They care about $$$$$!

Today, we went to Rose Wood Village at Hollymead. We were greeted by Ashley Martin, the Community…read moreRelations Coordinator. She was friendly and cheerful throughout our visit. We were able to tour several floors with my mother-in-law. I can understand why she would like to make this her next home. Each floor carries a different geographical theme. The attention given to decorating each floor is pleasant to the eye without overload. It was nice how all the employees greeted each other and to hear many employees have been employed 6-7 years out of the 8 years of being opened. Even the residents greeted us and spoke very highly of Rose Wood. The facility was extremely clean and the air was not masked by any perfume sprays. Resident apartments were spacious and with lots of natural light. Each floor has its own cleaning service team. We were able to view laundry being delivered to resident rooms. It was nicely folded or ironed placed on hangers. It was nice to see residents actually getting their own belongs returned to them. Residents are able to take part in many daily activities, such as games, exercising, swimming, and mini field trips around Charlottesville. Personally knowing the owners is very comforting! Virginia and Sameer Tahboub are bringing exceptional care to seniors. They are enriching lives and caring for others! Rose Wood Village is committed to their residents.

From the owner: Innovative, Compassionate And Personalized Care For Seniors…read more RoseWood Village, located in Charlottesville, VA, provides a unique opportunity for the residents of our communities to experience the daily adventures of living in a small town at each of our locations.Our goal was to provide exceptional assisted living care in a setting that is stimulating, exciting and appealing when we first created RoseWood Village. We also have created a unique environment throughout each of our communities that allows our residents to experience living in a pleasant village.Our communities feature a Main Street corridor complete with store fronts, caf¿s, a beauty and barber shop and a movie theater.Our locations also offer a number of other stimulating destinations, including:* Outdoor gardens and patios* Health spas and fitness centers* Out-of-Africa and Sante Fe Lounges* French quarter lounge* Key West Caf¿RoseWood Village understand that while the various settings within our communities add to the quality of life of our residents, our core focus remains the care of each and every one of our residents. We are very proud of all the employees who devote their time and energy to make caring for our residents a top priority every day. We believe that our residents, after a lifetime of caring for others, deserve to be cared for with compassion, dignity and respect. We invite you to come experience our New Visions of Assisted Living.Call today for more information!

My mother was released from rehab. When we asked to meet with her team of medical providers to…read morereview the validity and reliability of the decision, our request was refused. Instead a team of managers cerimoniously and callously dismissed our concerns. She died soon after her release.

My grandmother was sent to the new Richfield Retirement in Roanoke, VA. She was placed in there due…read moreto a fall which broke her femur and hip. She was put into the rehab unit. The first day there the "CNA" on duty was not even aware she had any broken bones, which in turn caused her more pain because they didnt know she was hurt. These people should have reviewed her chart before stepping foot in her room. The nurses rarely came in and had to be told by us what she needed. They left oozing bandages on her for days! We were lied to over and over again! We made the decision she would be better off at home, where my mom could actually give her the care she needed. Upon arrival this morning my mother found my grandmother covered in feces and urine. They had brought her a breakfast tray so obviously they saw the condition she was in. I recommend if you or someone you love is in need of proper care, steer clear of this place!

A Wonderful facility that really cares about their residents! They have managed to turn this…read morecommunity into a family! From the theater room and library, to the pool, there is something for everyones interests. This place makes assisted living seem more like living in a 5 star hotel!

From the owner: Welcome to Commonwealth Senior Living at Christiansburg. Our residents enjoy privacy, dignity, and…read moreease of knowing that all maintenance and chores will be taken care of by our team. Housekeeping, home maintenance, cooking, linens - they don't have to worry about a thing. Our dedicated team is on site and available at a moment's notice to provide support and assistance at any time of day or night. We're here to make every moment of each day a pleasure.

If you love your family member, you will not place them in this facility. My daughter will tell…read moreyou the food is worse then what they serve at her school. They make their medical team work in the dining facility serving patients and cleaning the kitchen. I had to help many a wheelchair bound patient back to their room because the staff were overworked. The breakfast features powdered eggs, and for lunch she got spaghetti, hash browns and potatoes. This was served to clients that have diabetes and heart conditions. For dinner they only get a sandwich and chips. Their is a huge turnover in staff because of how poorly they treat the staff and the clients. The main concern of the manager and the executive director is collecting money. The only thing of value at this place is the staff who worked to care for the patients despite how they are maltreated by management. When the power goes out they do not ensure that the clients on oxygen are ok. There have been many compliant relayed to me by staff that the memory care clients are poorly treat and often abused.