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    BrightStar Care Williamsburg

    5.0 (1 review)
    Open Open 24 hours

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    5 years ago

    BrightStar Care has wonderful caregivers coming to my home! I am so happy with their service and the communication from the office

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    Care Advantage

    Care Advantage

    3.0(3 reviews)
    14.9 mi

    They have plenty of qualified staff, and can ensure you have the coverage you need. Staff is…read moreprofessional and pleasant. Their only drawback is communicating- meaning it is very difficult to reach office staff, or get call backs so if you need to change service days/hours if you don't go in-person, you won't get anyone in time even if you try starting a week out. The phone system is useless as nobody seems responsible for answering or responding to calls. You will have long wait times(I.e. 15-20 minutes) before you give up.

    I have discovered that the office I work with never opens on time. I continue to reach the…read moreanswering service and no one is able to discuss my case, but are quite cheerful to take a message. And then no one calls back. When I was finally given an extension to call it gave me a generic message asking me to leave a message. I'm so frustrated. I feel as though there is a very regular lack or concern of care with them. I want to find the right person for me and I think I might have, and I'm trying to communicate this, but I have to say again...there is no way to! I hate feeling like I have to leave a review and this my first one on yelp. I just wish I had known I'd have a choice in companies when I was set up with them. I finally found one great caregiver with them and I really want her to stay, but can't let them know and pray I can get ahold of the scheduler before she's assigned to someone else! Wish me luck guys!

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    Consulate Health Care

    Consulate Health Care

    2.4(14 reviews)
    5.7 mi

    If I could give this place zero stars then I would. I can NOT believe that this place has the…read moreaudacity to call itself a nursing care & rehabilitation facility. My mother was placed here for a few days, and this was the far most horrible experience ever I will not go into all details, but if you have a loved one, this is not the place for them The night nurses are rude, and non-respondent, my mother was here for the weekend, only to end up back in the hospital. The communication of the staff is horrible. They do NOT listen to the family and do what they feel is best for them rather than allowing the family to make decisions in the care of their loved one If only I would have read the reviews first, but instead, of letting the hospital decide because they had an open bed Rooms are not fit, needs major renovations Smells awful I would do everything, I can warn the next person, this place is not suitable for a loved one

    This place is horrible, my aunt had to wait over 45 minutes for a response on the call bell. The…read moreattitude of certain staff is incredibly rude. They come in turn off the call button and walk back out the room. These people are incredible. My aunt actually looked up the number of the facility, called mentioned that she was a patient and that she needed to go to the bathroom and that a staff member has been in the room, turning off the call button but not helping. Could she get some help, please!! Finally!! This should not be

    BrightStar Care Williamsburg - homehealthcare - Updated June 2026

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