These people have no empathy for the people they are supposed to be helping. The worst…read morecommunicators and dont follow up on anything and are not easy to get in contact with. They sent me down the wrong housing department for several weeks while i was stuck in a hotel. Then when they did get me to the right department the people cancelled my hotel before i got into my long term housing without any check in or communication about the new property starting or the hotel ending. Also had me pay a deposit for the wrong departments housing and i have been inquiring weekly for a month now about getting it refunded and never get any return calls or emails. Still trying to track down the refund for something i never used. Rude, worthless people. I cant wait to see what other issues pop up during my stay with the company until my home is rebuilt. State farm should not be doing business with them and just pushes us to them so they dont have to deal with anything. Everyone wants money but doesnt want to do anything for it.

This company directed us to low cost longer term rentals or hotels, which they seem to have…read morecontracts with.... But they did not meet our needs. Each time I call customer service, I receive a different answer on what is happening. They each seem very nice but also confused about what the previous agent in any given previous call told me. This has occurred numerous times with various different agents. I had to pay housing bills directly after they claimed to have taken care of everything. They ended up adding to my stress rather than easing it with assistance. It was not worth it :(

Reasonable auto packages and of course great service! Bill…read moreand his team provided me a great customer service.

Holly has always been very responsive to whatever changes I am making and answers all of my…read morequestions. Been with this agency a few years now and have been very pleased with the level of service. Highly recommend!

My mother, Sandy Marcum asked me to write a review on her behalf. Like most of our parents, mom…read moreisn't exactly up to speed on how to navigate today's technology, which is why I'm typing this review for her. She asked me to stress how incredibly responsive Bruce was to her needs. While transitioning to retirement, mom needed to convert her company plan over to a Medicare plan. The process is full of complications to comply with the corporate and Medicare requirements to get signed up. Bruce was always responsive to her needs and ALWAYS responded to her calls and texts immediately. Bruce did an excellent job of walking her through this process and minimized the stress associated with enrollment. If you are someone who yearns for the days to work with a professional who actually takes pride in their work, then Bruce is the man for you! I highly encourage you to contact Bruce for your insurance needs.

I thought I did alot of research going into the meeting with Bruce. Bruce was excellent at asking…read morequestions and putting me in the right policy for me. You need the person with expertice in dealing with the companies to help you with such a big decison. Brice took the time to answer all my questions and is a wealth of knowledge.

Mark Michel, of Elite Insurance Solutions, LLC, has been a wonderful insurance agent. He has always…read morereturned my emails and phone calls promptly, has given us outstanding service, and even suggested a new company for our auto/home insurance which saved us a lot of money.

From the owner: Elite Insurance Solutions proudly provides comprehensive…read moreinsurance solutions throughout Illinois and the surrounding states. Our direct service area includes IL, IN, WI, MI, while holding licenses in many other states in order to fit our customer’s needs. With 100 combined years of service supplying the insurance needs of individuals and businesses, we are a trusted source for quality insurance protection. As an independent Insurance Agency, we have access to over 20 insurance carriers allowing us to find the right solution for our customers.

I've been using them as my agents for thirty years now. great to work with.read more

I recently had the pleasure of working with Tim Ruth at Hazen regarding a Medicare supplemental…read moreinsurance plan. Tim was very professional thru the application. He answered my emails and phone calls quickly. His customer service is outstanding, something that is becoming rare. Highly recommend Tim Ruth for any personal insurance needs. He is not pushy and felt my needs were well taken care of.

Have Comprehensive coverge on Auto. This office told us 100…read morepercent coverage on vandalism to leased vehicle. We specified dealership repair due to lease. Again told 100 percent coverage. 750 dollars. Now saying they will not reimburse. So far, we were lied to. Will update. Such a small claim. First time claim.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I have lived in the Chicago area for my entire life, and I enjoy being actively involved in this community. At my agency in Yorkville, you'll receive dedicated service from me and my energetic, caring team.

Brian Sicilia, enough said…read more Some people are just good at what they do. I had a good experience, great customer service and competitive rates.

What great service, worked with agent Dawn Tully, she handled everything over the phone. Great…read morecommunication, painless experience, pricing was good for homeowners and auto policy, happy to get away from State Farm. Great agent, especially when they are in the office at 4 on a Friday!!!

We have been with this location and State Farm over 10 years…read more But for the past year the service has been terrible, the agents really don't care keeping up with the business or following up for more.We will stay with State Farm but had to move to another location with agents that want out bussines.

My previous insurance company was getting pricey. I went to Richard Lewis - State Farm Insurance…read moreAgent and began working with Melanie. Melanie was very friendly and knowledgeable. She made no promises or guarantees, but provided me with several options and talked me through each of them. On decision day, I met Mr. Lewis, who was friendly and engaging (we talked about fishing). Ultimately, their prices were better for the same level of coverage. Melanie made the process easy and explained all the steps about switching along the way. By far, an experience I thought I was going to dread, but it was easy and painless.

Jen is such a good and trustworthy agent who only has your best interests at heart. Highly…read morerecommend her agency.

WOW!! Jennifer and her team made me feel like family. They really wanted the best for me and my…read morechoice in coverage. Thanks for the kindness.