These people have no empathy for the people they are supposed to be helping. The worst…read morecommunicators and dont follow up on anything and are not easy to get in contact with. They sent me down the wrong housing department for several weeks while i was stuck in a hotel. Then when they did get me to the right department the people cancelled my hotel before i got into my long term housing without any check in or communication about the new property starting or the hotel ending. Also had me pay a deposit for the wrong departments housing and i have been inquiring weekly for a month now about getting it refunded and never get any return calls or emails. Still trying to track down the refund for something i never used. Rude, worthless people. I cant wait to see what other issues pop up during my stay with the company until my home is rebuilt. State farm should not be doing business with them and just pushes us to them so they dont have to deal with anything. Everyone wants money but doesnt want to do anything for it.

The following might help people. There's a fundamental problem with the relationship between ALE…read moreSolutions, your Insurance Company, and the reality of your insurance policy. If your homeowners policy covers loss of use to your home, you probably have a time frame and dollar threshold based on the rebuild cost of your home. "Unlimited" is usually based on cost of rebuilding the home. And there is probably a "reasonable accommodation" aspect mentioned in your temporary housing options. Reasonable is open ended, but at the very least based on how many adults and children lived in the home, and given local ordinances on how many people can occupy a rental home or apartment etc, reasonable generally means you need x amount of bedrooms and something on par with your home. (also including kitchen, bathroom, pets) Your insurance company contracts out finding temporary housing to ALE, who is always going to be limited to what is actually available. DO NOT ALLOW ALE or your Insurance company to put you in a hotel, extended stay, or rental home if it DOES NOT MEET THEIR OBLIGATIONS TO FIND YOU SOMETHING EQUAL or reasonable to your home. And yes, the Insurance company might use unethical means to deceive you of what your entitled to. ALE has an up and down reputation, but it has a lot to do with your Insurance Company not meeting their responsibility of finding a reasonable accommodation. If the only thing available is 3 hotel rooms at the local Marriott. And ALE can't find you a 3 bedroom, 2.5 bathroom house with a fenced backyard for your two dogs. YOU HAVE EVERY RIGHT to tell the Insurance company the 600 foot 2 bedroom home offered by ALE SOLUTIONS isn't good enough. You have every right to refuse those offers if they don't meet the contractual obligation in your insurance policy. Stay in that Hotel. Yes, the Insurance Company is going to spend 15,000 dollars a month and wants you out of the Hotel. It is not the customers fault that the insurance company did not realistically handle the housing shortage issues in a market. Nor is it the customers fault that they hired ALE Solutions who doesn't offer a sensible market rate to the Insurance Company on hotels stays, and extended stays. You probably can find a cheaper extended stay rate then ALE Solutions did. In all reality, ALE doesn't have people negotiating rates with hotels, or rental properties at reduced rates. You might think they did. But they don't. You will eventually have an Insurance Adjuster (possibly lying to you) trying to tell you, that you must move out of the hotel because (it's expensive for the Insurance Company). But again, it's not your problem that your Insurance Company is lazy and doesn't have good business practices. ALE is only going to offer what is available. And the entire country has a housing crisis. Good luck finding a month to month temp rental. Don't do it, tell them to honor the contract and F off.

The worst customer service no phone calls back get the run around then they will pick a insurance…read morecompany under false pretenses then they will cancel you I would not trust theses clowns to insure anything please don't fall for this scam

Insurance has been gone out of hand in the past few years. Each year is a headache for me to search…read morefor a reasonable company. A friend gave me Briteline. They are awesome!! The communication is easy. Trey is very professional and has extensive knowledge. He is able to find me a good rate very quickly. He's very patient to answer my questions and gave good recommendations to my situation. Briteline also provides a service to existing customers to re-shop for a better rate when existing policies are due for renew. It will be a tremendous time saving for me. I wish I knew them sooner.

I have had a great experience with Bill Nelson - State Farm. Their team is professional,…read moreknowledgeable, and provides insightful guidance to help me understand my coverage and make informed decisions. I appreciate their responsiveness, attention to detail, and commitment to providing excellent customer service.

Very knowledgeable about coverages and discounts available considering my previous agent didn't…read moredisclose. Met in person in their office which I highly recommend. The process was smooth and helpful. It is very nice to have a local agent that has my interest and checks with me from time to time.

Mark Michel, of Elite Insurance Solutions, LLC, has been a wonderful insurance agent. He has always…read morereturned my emails and phone calls promptly, has given us outstanding service, and even suggested a new company for our auto/home insurance which saved us a lot of money.

From the owner: Elite Insurance Solutions proudly provides comprehensive…read moreinsurance solutions throughout Illinois and the surrounding states. Our direct service area includes IL, IN, WI, MI, while holding licenses in many other states in order to fit our customer’s needs. With 100 combined years of service supplying the insurance needs of individuals and businesses, we are a trusted source for quality insurance protection. As an independent Insurance Agency, we have access to over 20 insurance carriers allowing us to find the right solution for our customers.